NOW TV app keeps crashing and you can’t find a working solution?
We’ve got you covered…
When a platform or a particular application crash, it’s quite bothersome to identify the exact cause of the problem.
Some apps may crash due to overfilled cache or a simple internet interruption your device experiences.
Let’s explore the best ways to fix this!
To fix when the NOW TV application keeps crashing, remove the app from your TV memory. The next step is to reconnect your TV to the WiFi and update the version of the app. Ultimately, clear the cache by reinstalling the NOW application on your TV.
The issue can be solved in minutes after we learn why the problem occurs!
In order to successfully navigate through the guide, it’s important to understand what’s causing the NOW app to hang.
There could be multiple causes in your setup, preventing the application from loading and opening up, therefore crashing, freezing and hanging.
Let’s learn more about the suspects of this problem:
- There’s an Internet Problem with your TV
- The App Cache of your TV is overfilled/corrupted
- The NOW TV app is running Outdated Software
- NOW TV App Source TV Issue.
Most users who experience the same type of problem have suggested the following reasons.
Take a look at what’s wrong with your setup before proceeding with the troubleshooting and in case you identify issues with your internet, make sure to resolve them first.
Let’s next jump into the solution guide and solve the problem in no time!
After acquiring a general idea of what’s happening to your NOW TV application, it’s time to troubleshoot.
Apply each of our solutions in chronological order and pay attention to all of the notes, tips and alerts.
They contain useful information you should be aware of/know.
Your first task is the simplest. You’ll have to remove the NOW TV App from your device’s temporal memory (RAM).
All mobile devices have this type of memory, keeping the apps open in the background for you to return.
- The best way to refresh the NOW TV app is to perform a Restart on your device!
Here’s how to restart an Android TV:
Press and hold the Power button on the remote and select Power OFF > Restart.
Here’s how to restart an Apple TV:
Simply disconnect the Apple TV from the power outlet for 30 seconds.
Here’s how to restart Firestick/Fire TV:
Hold the Pause/Play button on the Firestick/Fire TV remote for 5-6 seconds.
To boost your device’s performance in general, close other applications from the temporal memory that you do not use.
This will clear up some extra memory space for other apps!
Tip: Take the restart one step further by unplugging the devices from the power for longer!
If your streaming device got disconnected from the internet, the NOW TV app will keep crashing until you are reconnected.
Here’s how to set up WiFi on most Smart TVs:
- Go to Settings on your Smart TV.
- Head to Wireless/Wireless Settings.
- Head to “Set Up Internet Connection”.
- Select your Home Network.
- Insert the WiFi Password.
- Hit “Connect”.
In order to stream the NOW TV App, your internet speeds must meet the requirements…
When your internet is slow or is constantly interrupted, the NOW app streaming will constantly hang and freeze since it can’t keep up.
The buffering appears unless you cover:
- Minimum Requirement – above 5-7 Mbps
- Optimal Requirement – above 10-15 Mbps
Anything more than 15 Mbps is considered enough internet speed.
NOW will be streaming perfectly at high resolution, without buffering or other interruptions over these speeds.
The next and most important step is to update the NOW TV app!
We all know that outdated software on your smart TV always causes issues after a few pending updates have been missed.
Your TV is probably being disconnected from the NOW servers and you’re being kicked out of the application. Luckily, we can solve this!
Let’s learn how to update the software of the NOW TV app:
- Navigate to the App Store on your Smart TV.
- Head to “Manage Installed Applications”.
- Press the Search Field.
- Type “NOW TV” and press Enter or “Search”.
- Select the NOW TV app.
- Press the “Update” button.
- Wait for the process to begin.
The updating of the NOW TV app may take between 3 and 5 minutes. While the update is still ongoing, do not interact with your TV.
When the firmware is upgraded, test whether the NOW TV app will not keep crashing. In case it does, proceed reading further!
What causes the NOW TV app keeps crashing issues could be Corrupted App Data!
App cache causes issues when it’s full due to extensive use of the application and not clearing it could be quite the issue.
Your device’s memory has certain limits that once trespassed, the performance levels will drop.
Solution: The only way to resolve this problem is to have the app cache removed.
Here’s how to clear the cache data on Android TV:
Settings > Apps/Storage > NOW > Clear Cache > OK.
Here’s how to clear the cache data on Apple TV:
Settings > General > Manage Storage > NOW > use the Touch Surface!
Here’s how to clear the cache data on Firestick/Fire TV:
Settings > Apps > Manage Apps > NOW > Clear Cache > Clear Data.
You should repeat this process of clearing the app cache for each platform on your device.
This is the only way to maintain optimal device performance and speed in the long run.
Note: Keep clearing the generated app cache on your device once every few weeks!
One of the reasons for the NOW TV app to crash is Unpaid Subscription Dues.
This problem is not directly associated with the software of the app but has something to do with your account.
If you haven’t renewed your subscription this month, you’ll keep getting kicked out of the app due to an inactive NOW TV account.
Let’s re-subscribe for NOW:
- Open a browser on your device.
- Navigate to nowtv.com.
- Press the “Sign In” button.
- Insert your Login Credentials.
- Press the “Log in” button.
- Once within your account, navigate to “Subscription”.
- Choose your Renewal Subscription Plan.
- Update your Payment Info.
- Press “Subscribe”.
Once your NOW subscription is renewed, you’ll be notified about it at the registration’s associated email. All information about the payment will be included in the letter.
Note: Test whether the NOW application will now keep crashing on your smart TV.
If nothing worked so far, then you should Reinstall the NOW app on your TV.
As far as we know, reinstallation of a problematic app has the best functionality against any troubles with the platform.
Many users have suggested that removing the NOW TV app from their device and then getting it back managed to fix the problem with the disconnecting.
Let’s get the NOW TV app reinstalled on popular smart TV brands:
Here’s how to reinstall the NOW TV app on Android TV:
Home Screen > Settings > Apps > Downloaded Apps > NOW > Uninstall > OK.
Here’s how to reinstall the NOW TV app on Apple TV:
Home Screen > App Store > Purchased > NOW > Uninstall.
Here’s how to reinstall the NOW TV app on Firestick/Fire TV:
Settings > Applications > Manage Installed Applications > NOW > Uninstall.
Once the app is gone, you’ll need to open Google Play, App Store or Amazon Store, respectively to download the NOW TV App.
You’ll then have to sign back in using your NOW TV app account credentials and check whether the app will keep crashing.
Let’s now recap everything we have learned so far!
Thus, to fix when the NOW TV app is continuously crashing, restart your smart TV and update the NOW App. Next, clear the TVs NOW App Cache and reconnect your TV to the WiFi. Finally, renew your NOW subscription and perform a clean app reinstallation.
Today we’ve learned how to fix when the NOW TV app keeps crashing and what are the best-working solutions.
After all, the NOW Support Team is always there for you and you should give them a call if you’re proceeding to have problems with the application!
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.