There is no internet light on Sky router and you can’t fix the problem?
Issues with the Sky Network could most often impact the functionality of your Sky Router and prevent it from hosting a Wi-Fi network.
This issue is a common occurrence whenever there is ongoing maintenance or an outage with Sky.
Here’s what you could do on your end:
To fix when no internet light is flashing on your Sky Router, restart the device and settle issues with the cable connections. Next up, troubleshoot the Sky Q box and factory reset the Sky Router. Finally, replace the microfilter of the router.
To understand how to manage this problem, let’s learn why it is occurring!
When there is no broadband light active on your Sky Router, something is wrong with your network.
At all times when the internet is being delivered to your Sky Router, the broadband light must be lit to indicate this very connection.
When it goes off, no internet reaches your router.
Let’s learn why would the broadband on your Sky Router shut down:
- There’s a Local Sky Outage in your area
- Incorrect Cable Installation in your router setup
- There’s an issue with the router’s Microfilter
- A Software/Hardware Fault with the Sky Router
- There’s a Problem with the Sky Q Box or modem device
By excluding these causes, we’ll most swiftly come up with a solution for the problem!
Let’s proceed with the best solutions!
After understanding what could damage the broadband connection of your Sky Router, it’s time to troubleshoot.
We’ll go over the best possible solutions for this problem.
All you have to do is follow the chronological order of our guide and pay attention to all notes and tips.
Before troubleshooting, you should check if there’s a Local Outage with the Sky network!
If there is undergoing maintenance or a problem is being worked on in your area, the broadband will be temporarily suspended.
That will result in the respective broadband light on your router going off until the internet supply of your router is restored by Sky.
- To check for outages, navigate to sky.com/help/servicestatus in a browser
Once there, select Sky Broadband & Talk and follow the on-screen instructions.
You have to select your region in the UK and you’ll be provided with a detailed table of the service status in the last 24 hours.
Information about the service’s restoration time will also be there.
Note: If there’s a Sky outage going on right now, wait out a couple of hours!
If no outage was stated on the Sky service page, then the issue is probably with your setup!
What you could attempt right now is to perform a Restart on your Sky Router in order to restore the broadband supply.
If there’s a temporal software glitch with the network device, a restart will most likely settle this problem and bring the internet back to your network.
How to restart a Sky Router:
- Press the Power Button on your Sky Router.
- Wait for the device to Shut Down.
- Disconnect the Power Cable of the router.
- Wait for 5 Minutes while the router is unplugged.
- Re-attach the Power Adapter to the power source.
- Start up your router.
Pay attention to the Power Icon on your Sky Router. It should also be blinking along with the broadband light if everything in your setup is working correctly.
Note: Keeping the router unplugged for longer, will also perform a power circulation!
Perhaps, the problem is in the Cable Connections of your router-Sky Q box setup!
There are a couple of major cable connections that are essential for delivering eligible bandwidth to your router.
If either of these cable connections gets disrupted, the internet light on your Sky Router will go off to indicate the problem.
Inspect the following connections:
- The Ethernet Cable connecting your Sky Router & Sky Q Box
- The Coaxial Cable connecting the Sky Q Box & Broadband Outlet
- The Power Adapter plugging the Sky Router & the Power Source
Diagnose all three cable connections and look mainly for damaged areas, loose ports and other visual harms to the cables.
Those could give away the problem you’re looking for and let you know what cable replacement you should get for the setup!
Note: If purchasing a new cable for the setup, make sure it is brand new and not 2nd hand.
As we’ve already clarified, a Modem or Sky Q Box must exist in your setup!
This is the receiver that connects with the broadband outlet and delivers an internet connection to your router that is later spread into Wi-Fi.
If there’s an issue with the Sky Q box, your router’s internet light will go off as a result.
Let’s learn how to troubleshoot your Sky Q box:
- Unplug the Sky Q box from the power source for 5 minutes!
- Disconnect and reconnect the Coaxial Cable that connects with the box.
- Press the Power Button on the box 5 consecutive times.
- Hold the Reset Button on the Sky Q box to perform a reset.
For the most effectiveness, test your setup after applying each of the solutions above. Knowing what’s going on with the problem will allow you to enhance your troubleshooting.
Note: If possible, keep the Sky Q box unplugged for longer to be able to cool down!
A solution that will solve any problems with your Sky Router is the Factory Reset.
This process will wipe your router’s software clean, removing any glitches and other harmful network bugs, causing this problem.
It’s one of our most powerful solutions so far and many users have suggested it in case the internet light had gone off without a reason.
Alert: A Factory Reset will erase all network settings and contents from your Sky Router.
Here’s how to execute a Factory Reset on the Sky Router:
- Grab a Paperclip or a similar size thin object.
- Insert the instrument into the Reset Pinhole on the back of the router.
- Press and hold the Reset Button inside.
- As you’ve pressed the button, count to 10.
- Let go of the buttons and wait for the lights on the router to go off.
- Give your router a couple of minutes.
Once the lights on the device had gone off, that’s an indication to let go of the reset button.
It’s important to get the timing correct, since letting go of the reset button early, will not trigger the Reset on your Sky Router.
In case the problem is persistent, keep reading!
The Microfilter is a device that exists in most network setups, preventing interference caused by the router’s wireless signals and your phone.
It’s usually called a Splitter, but most users prefer the word ‘Microfilter’ since it practically ‘filters’ the network’s wireless signal.
If this device exists in your Sky Router setup, it going faulty could prevent the internet from reaching your device.
In that regard, you should get the device replaced with a new one!
- Uninstall the old microfilter and position the new one in the same place!
The microfilter could be found in connection with the Coaxial Outlet and your Sky Q Box, where it splits the signal.
Disconnecting it will temporarily shut down your network.
Alert: Find a suitable Microfilter for your Sky Router setup on the bottom!
Thus, the solution to the no internet light problem on your Sky Router is to restart both the router and the Sky Q box. Next, inspect and secure ALL cable connections and fix issues with the Sky Q box. Finally, replace the microfilter and Reset the Sky router!
In this guide, you’ve learned how to fix when no internet light on Sky Router is flashing.
We’ve extracted the best solutions and tips for you from users who have reported similar Sky router issues.
For more Sky content, check out our blog!
Looking for a Microfilter replacement?
We strongly recommend the rhinocables ADSL Microfilter with Cable Lead for your Sky Router setup.
This will help you avoid wireless interference issues with your Sky router setup and keep your network always online. In case you haven’t got one, you’re missing out!
Read Next: How to Port Forward on Sky Router?
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.