How to Fix Motorola Router Login Not Working Issue?

Are you looking to change your network configuration only to find out your Motorola router login not working? We have the solutions you need right here!

You’re unable to reach the login screen, or if you can, typing in the username and password does not work.

These are the most common situations you’re likely going to end up in. Whenever this happens, you cannot access the router on your network.

To fix your Motorola router login issue, you want to switch to a LAN cable connection for better stability. There could be an issue with the WiFi. That’s why it’s not going through to the login screen. You also want to make sure to type the correct IP address of your router.

Now that you have a better idea of this particular issue let’s identify the possible causes so you can take the next steps to fix it.

Why Is My Motorola Cable Modem Login Not Working

If you cannot log in to your modem or router, you’ll need to determine the source of the issue.

Your primary culprit will usually be the connection, especially if you rely on WiFi. You also need to look at your router’s IP address as you must use the right one.

Let’s take a look at the possible causes that prevent your router from allowing you to log in.

1. Not Connected Properly

A physical connection is recommended if you want to change your network’s settings through your router. A damaged cable will prevent you from accessing your router’s login page.

2. Wrong Username And Password

Typing in the incorrect password will also give you issues and not let you go into your router’s configuration page.

3. Incorrect IP Address

Using a different IP address will not let you connect with your router. You want to make sure that you type the correct one so you will be able to access and log in to your router.

4. Hardware Issues

Damage to your router or modem will certainly prevent you from logging into the dashboard.

These are the problems you need to look out for when fixing this error.

Let’s now proceed to the troubleshooting steps so you can finally resolve this and configure your router.

How to Fix Motorola Router Login Not Working

The first thing that you want to do is reboot your Motorola router.

If you’re dealing with a minor firmware error, restarting your device should do the trick. It should reset your router and allow you to log in again.

However, if it doesn’t, you’ll need to do a bit more, and here are the steps that you can take:

Solution #1: Connect Your Computer to the Router Using a LAN Cable

You should have no problem accessing your router via WiFi.

However, to be safe, we recommend connecting using a LAN cable so you can eliminate connectivity issues with a wireless network.

Anyway, this will be a temporary step until you gain access to your router’s dashboard and change the configurations you want.

Here’s how to connect your computer to your router with a LAN cable:

1. Get an Ethernet cable long enough to connect your computer and router.
2. Plug one end to one of your computer’s LAN ports.
3. Connect the other end to your router’s LAN 1 port.
4. Wait for the LED notification light to start blinking.

Note: You don’t need to worry about securing the LAN cable to the wall. You just need the minimum possible length to connect the devices.

Solution #2: Uninstall Your VPN App

Your VPN can be your best friend regarding privacy and security. However, it can be a problem when dealing with issues close to home, like access to your router’s login page.

Its configurations can block connections, so you want to make sure it’s not messing around with your settings.

Here’s how to uninstall your VPN app:

On your Windows PC:

1. Open the Settings app on your computer.
2. Click on Apps to open your program list.
3. Select your VPN app.
4. Choose Uninstall and confirm it.

On your Mac:

1. Disconnect from your VPN and close the app.
2. Open the Applications folder on your Mac.
3. Right-click on the VPN app.
4. Click on Move to Bin.
5. Select confirm to start the uninstall process.

Pro Tip: Don’t forget to install your VPN after setting up new settings on your router.

Solution #3: Clear Your Browser’s Cache

You generally use your browsers to access your router.

However, If your browser’s cache files are corrupted, it can affect your access to your router. To restore it, you can quickly clear the cache.

Here’s how to clear your browser’s cache:

On Chrome:

1. Click on the More icon on the top right of the browser.
2. Select More tools.
3. Click on Clear browsing data.
4. Check the box that says Cookies and other site data.
5. Click on Clear data.

On Safari:

1. Select the History tab on the menu bar.
2. Choose Clear History.
3. Select the period you want to remove.
4. Click on the Clear History button to start the process.

Note: Doing this can also improve the overall performance of your browser and resolve other issues.

Solution #4: Type In the Correct IP Address of Your Router

After the initial setup of your router, it’s understandable if you’re not going to touch it for a long time.

Now, it’s likely that you will forget your router’s IP address, and you’re not typing in the right one. This is a reason why you’re unable to access the login page.

Here’s how to know your router’s IP address:

1. Open your computer’s Run window by pressing the Win button + R.
2. Type in cmd on the box and click on OK.
3. In the Command Prompt window, type in ipconfig.
4. Find Default Gateway and list down the address.
5. Type it into your browser’s URL bar to access your router.

Note: You can also look on the underside of your router as it usually comes with a sticker with its default settings.

Alert: For Motorola routers, the default IP addresses are 192.168.100.1 or 192.168.0.1.

Solution #5: Reset Your Motorola Router to Factory Settings

Your Motorola modem comes with a default admin username and password.

You can change this, but once you do and forget it, your only option would be to reset your modem to factory settings. Once you do this, it will be reverted to its default values.

Here’s how to reset your Motorola router to factory settings:

1. Turn your Motorola router ON.
2. Unplug the coaxial cable at the back of your router.
3. Look for a tool like a pin or a paperclip.
4. Search for the Reset hole at the back of your router.
5. Push the Reset hole using your instrument for at least 25 seconds.

Note: It’s recommended that you save a copy of your router configuration so you can easily restore them.

After resetting your Motorola router, you should now be able to access it using its default IP address and log in using the default username and password.

If you did not save your latest router configurations, you would need to set them up again.

Read Next: How to Change Motorola Router DNS?

Bottom Line

Now that you know how to fix your Motorola router login not working error, we hope you can get it back up and running using our solutions.

If you’re still running into issues, you can always contact Motorola support for more technical assistance.