It can be very frustrating when you encounter a Mediacom router not working. Luckily, we know how to solve the problem!
Is your connection dropping out every few minutes, or you can’t access the web entirely? We have the full solutions you need to resolve this issue in no time.
If your Mediacom router malfunctions, don’t worry! We got you!
To fix a non-working Mediacom router, check your cables for damage. If the connection still drops, even if the wires are fine, restart your modem to refresh the connection. Also, check the network settings on your device and reset it.
Before proceeding to the troubleshooting steps, let us discuss why Mediacom isn’t working.
Top Reasons Why Mediacom Router Not Working
Knowing the real cause of the issue allows you to select the correct solution.
This helps you save time and effort. When your Mediacom router stops working, check your cables.
They may be bent or damaged. Assess for any error messages or abnormal LED indicators to find out if you are dealing with incorrect settings or hardware issues.
Whether your Mediacom Internet stops working or just performing unsatisfactorily, the most likely scenarios are:
1. Damaged Connections
The Ethernet and coaxial cables may be bent or broken. If there are no physical damages, use the multimeter to outline their continuity.
2. Misconfigured Settings
Incorrect settings and configuration errors affect the performance of your router. However, the router isn’t always the fault. Mediacom service outage can also lead to an ineffective Internet connection.
3. Hardware Issue
If there are no damaged connections and the settings are set correctly, the issue may lie with your router. In this case, get in touch with Mediacom and have them send the technical assistant to your address.
4. Software Bugs and Glitches
Something may have glitched, so the router and modem stop communicating.
These are the possible reasons your Mediacom stops working. Now, let us move on to the fixes.
How to Fix My Mediacom Router Not Working Properly
If your devices can’t get a signal, but the wired connection works flawlessly, the router may have a problem. Try restarting your modem to clear the issue.
To reboot the Mediacom router, unplug it from the power source and wait for 30 seconds.
Make sure all cables are securely connected. Then, power the router on again.
Check to see if your device can now connect to the wireless signal. If you still can’t connect or your connection keeps dropping, proceed to the solutions below.
Solution #1: Check Your Modem and Router Connections
If your Mediacom router is not working, you’ll need to look at the different connections.
Of course, you’ll consider an outage on Mediacom’s end. However, if it’s not the case, there’s something wrong with your connections, cables, and ports.
As a first step, you want to take a closer look at the physical situation of your router and check for signs of damage.
Here’s how to check your router and connections for damage:
- Connect your Mediacom modem to your coaxial cable wall outlet.
- Plug one end of the ethernet cable into the WAN port of your modem.
- Plug the cable’s other end into your router’s WAN port.
- Check the indicator lights of the WAN or Internet port on your modem and router.
- Push the connectors into the port securely.
Pro Tip: The WAN port is also called the Internet port, so you can plug the cable into that port.
Solution #2: Switch the Active WiFi Band on Your Router
Mediacom routers also have wireless capabilities so that you can connect to them on virtually any device.
However, an issue that comes with this feature is that not all devices can connect to your router’s 5G band. Although the connection is fast, it’s not the most stable the farther you are from the router.
To maintain connectivity to your router, you want to use the 2.4G band to be compatible with all your home’s wireless devices.
Smart home devices are one category of devices that you will have a problem with 5G connections.
If you have several of these in your home, you’ll need to switch to using 2.4G only or at least have dual-band activated.
Here’s how to switch the WiFi band on your Mediacom router:
- Log in to your Mediacom account.
- On the dashboard, select the WiFi icon.
- Choose one of your active networks and double-click on it.
- Scroll down to Wireless Mode and choose B/G/N for 2.4 GHz.
- Select A/AC/N for the 5 GHz network.
Note: Connect your devices to either the 2.4 or 5 GHz, depending on compatibility, for optimum performance.
Solution #3: Change the Active Channel Used on Your Router
Apart from changing the protocols on your WiFi bands, you can also change the channels for a better overall connection.
Your router comes with default settings. The problem with this is that all routers use it, which can cause network congestion.
The good news is that you can change your WiFi channel, so your network is less congested. Your router should operate normally once you make the changes.
Here’s how to change the active channel on your Mediacom router:
- Open the Mediacom Home Network Manager on your browser.
- Log in using your Mediacom ID and password.
- Go to the Wireless section, then click Advanced.
- Scroll down to the Channel drop-down.
- Select 1, 6, or 11.
Tip: You can select the channels that are not marked default, so you don’t use the same ones that other routers use.
Solution #4: Flush the DNS Cache
If your DNS cache is corrupted, you will have difficulty connecting to the internet.
Your DNS cache acts like an address book allowing you to navigate to different websites and servers.
A corrupted cache can mess this up and prevent your device from connecting to the internet.
Flushing your DNS cache will reset this and allow your device to rebuild it. You’ll now be able to reconnect to the internet once you have completed this.
Here’s how to flush the DNS cache on your device:
- Open Command Prompt on your computer.
- When asked if Command Prompt can make changes to your computer, select Yes.
- Type ipconfig /flushdns, then Enter.
- Type ipconfig /registerdns.
- Type netsh winsock reset.
Note: For this step to work properly, make sure that you restart your computer
Solution #5: Change the Network Adapter Drivers on Your Device
If you’re having a hard time connecting to your router, it’s possible that it’s not your router that’s malfunctioning.
One possible cause of failure is if there’s an issue with your network adapter. You want to check the condition of your network adapter. It could be a physical issue or a software malfunction.
You’ll need to check the drivers and ensure it’s the recent version. There’s a good chance that it’s outdated since it’s not something you’ll be updating regularly.
Take a look at your network adapter driver and update or reinstall the drivers.
Here’s how to update your network adapter drivers:
- Open the Device Manager on your computer.
- Select the Network adapters category.
- Right-click on your active network adapter.
- Click on Update Driver.
Note: You can also choose to reinstall the network adapter by selecting Uninstall. Restart your PC for it to install automatically.
Solution #6: Reset the Network Settings on Your Device
Finally, if you’ve tried everything and your router continues to seem not to work, it’s likely the issue is with your device.
You’ll need to look into your device’s network settings as long as you’ve cleared any issues with your routers, like a service outage or connection problem.
To resolve this issue, you can choose to reset its network settings. Doing this will revert all your network settings, including WiFi.
This will allow your device to reconnect to your network and request brand-new settings.
Here’s how to reset the network settings on your device:
- Go to your device’s Settings.
- Select General.
- Choose Transfer or Reset iPhone.
- Select Reset.
- Tap on Reset Network Settings.
- Open your device’s Settings app.
- Go to System or General Management.
- Select Reset.
- Choose Reset network settings.
- Tap on the Reset button.
As a last-ditch solution, you can also reset your Mediacom router. How to reset Mediacom router? Check the router for a physical reset button found at the back of your router.
Press and hold it for 30 seconds and wait for your router to restart.
If you continue to experience issues, you can contact Mediacom customer support.
How to fix Mediacom router not working? It does sound daunting and confusing. However, it actually the complete opposite.
Fixing your Mediacom connection is easy and doesn’t need a lot of experience.
You also need to remember that it’s not always your router that has an issue, so you want to check other components as well.
Read Next: Mediacom Keeps Disconnecting? – Fixed!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.