If you encounter a Mediacom box not working issue, you don’t have to return your device immediately and miss not having cable for some time.
Mediacom’s cable boxes allow you to watch programming offered by the company in your preferred resolution.
However, some users have encountered problems while using one of these boxes.
If you also experience issues with your Mediacom cable box, don’t worry! We have the solution.
To fix the Mediacom box not working, you should first check your connection. There may be loose or broken wires. If the cables are fine, try restarting the box to eliminate temporary bugs and glitches. You can also reset the box as a last resort.
Before proceeding to the solutions, let us discuss why your Mediacom cable box isn’t working.
If we know the cause of the problem, we can apply the best solution to fix it.
Some users complained about image freezing, while others had sound issues. Either way, these issues can be resolved with DIY solutions.
If you have a Mediacom cable box that is not working, you may be dealing with a connectivity issue.
Make sure you have the other Mediacom services available to isolate the problem to your box.
Other possible causes of your Mediacom box not working problem include:
1. Loose or Broken Connections
The coaxial cable connectors that provide both picture and sound are loose or damaged. The colors of the connector may not match as well.
2. Disruption from Other Devices
Brief interruptions of service may occur due to interference from other devices. Switch off your VCR or DVD to correct the problem.
3. Hardware Issue
If you have no idea what’s causing the malfunction, you may be dealing with a hardware issue. In this case, there’s nothing you can do but get a replacement or contact customer support for repair.
4. Temporary Bug or Glitch
A random bug or glitch may be causing your Mediacom box to malfunction. This one’s true for all devices that have been running for a long time.
These are the most likely reasons your Mediacom cable box stops working. Luckily, there are a few things you can do to fix them.
It can be very frustrating when you have a Mediacom TiVo box not working and want to watch videos and chill. But, before you move on to advanced solutions, we suggest you start with the basics.
The first thing you should do when you encounter an issue is to check your connections.
There may be loose or broken wires on your setup. Once you rule out connectivity issues as the culprit, restart the box.
To restart your Mediacom cable box, turn the device off, then turn it on again. Your cable box should work smoothly after that.
It takes about 1 minute for the restart to run properly. Make sure you unplug the power cord for about 30 seconds. Then, plug it back in.
If the issue persists after you restart your device, proceed to the troubleshooting steps below:
If a simple restart does not fix your Mediacom box not working issue, it’s time to power cycle your equipment.
It should fix the temporary bugs and glitches that riddle your device.
Here’s how to perform a power cycle of your Mediacom cable box:
- Turn the Mediacom box off.
- Unplug the box’s main power cord.
- Wait for a few minutes.
- Plug the box back in.
Note: Wait for time to reappear in the front of the box's display. When it does, turn the Mediacom box back on.
If you think your Mediacom box is not working, the reason can be as simple as your remote not responding.
The primary cause of this is that your remote has low battery levels and needs to be replaced.
Resolving the issue can be as simple as turning your Mediacom box on and switching to an active channel.
Channels with no pictures can appear as if your TV is off, so you’ll want to test it out by switching to a different one.
Here’s how to check the batteries on your Mediacom remote:
- Get your remote and turn on your Mediacom box.
- Use the remote to turn it off.
- To verify, you can press the Power button at the front of the box.
- If the box does not power up, you’ll need to change the batteries on your remote.
Note: Use fresh AAA batteries to replace the old ones in your Mediacom remote.
The next thing you want to look at is the connections of your Mediacom box.
Coaxial cables are not really prone to interference, but if there are loose connections, your box won’t be able to process the signal correctly.
Coaxial cables also come with a connector that needs tightening. If you don’t pay attention to your connectors, they can easily become loose and even dislodged.
Cleaning around the equipment is a major cause of loose connections, so you’ll need to make sure everything is secure, especially after dusting them.
Here’s how to connect your Mediacom box:
- Connect a coaxial cable from the wall outlet to the Cable In port of your box.
- Make sure that the coaxial connectors are screwed in tight.
- Connect an HDMI cable from the back of your box.
- Connect the other end of the HDMI cable to the HDMI port on your TV.
- Plug the HDMI cables all the way into the ports.
Note: Make sure you remember the HDMI port on the TV you plugged your box in.
Leaving devices connected to your TV is certainly convenient. You won’t need to set them up whenever you want to use one.
However, your Mediacom box can suffer from interference from some of these devices, particularly VCRs and DVD players.
If you have these equipments present in your entertainment setup, you’ll need to perform a few steps to make them work together.
Here’s how to check the signal of your Mediacom box:
- Turn your DVD or VCR off and check for a signal.
- Turn your TV on, then your DVD or VCR.
- Switch the channel to Channel 3 using your remote.
- If there’s no picture, try Channel 2 or Channel 4.
After making sure that your connections are tight and secure, if your Mediacom box still refuses to work, you’ll need to look at your TV settings.
Your Input settings are the ones you’re going to be interested here. Your TV comes with multiple ports. You can plug several devices into those ports at the same time.
All your TV needs to do is switch from displaying one device to another. You’ll need to check if your TV is set to the right one.
Here’s how to select your Mediacom box as the input source on your TV:
- Take note of the port your plugged your box in Solution #3.
- Press the Input button on your TV’s remote.
- Select the Input port of your Mediacom box.
- Press OK on your remote.
Tip: You can also use your TV’s Input button if it has one if you don’t have access to your remote.
One of the most effective ways to fix problems with your Mediacom box is to reset it to factory or default settings.
Issues can include picture freezes, sound issues, or a black screen. Apart from power cycling your box, another way to reset it should revert it to its brand-new state.
Here are the steps to reset your Mediacom box to factory defaults.
- Make sure your Mediacom box is turned on.
- Press the Power button, then Menu in quick succession.
- The display on your box should read ASPt.
- Navigate to Restore Defaults, then press Select.
- Confirm that you want to proceed with the reset.
Note: The reset process can take a few minutes, so don’t unplug your box while it’s still finishing.
Fixing your Mediacom box that is not responding is this simple.
After resetting it, you’ll need to contact Mediacom customer support for additional help if it continues to malfunction.
They’ll be able to assist you in determining if you’ll need to return your box for repair or replacement.
Now that you know the causes of your Mediacom box not working issue, you’ll be able to start the process of fixing it.
Follow the steps carefully, and you’ll be able to enjoy your favorite programs with Mediacom cable.
Read Next: How to Program a Mediacom Remote to My TV?
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.