Your LG TV won’t connect to Alexa and you can’t figure out a solution yourself?
You’ve come across the right place!
Our upcoming guide will go over the best possible and best-effective methods to troubleshoot your LG TV-to-Alexa connectivity.
We’ve gathered all of our solutions and methods from user feedback that discuss the same problem as the one you’re experiencing.
Here’s how to quickly manage the problem with your LG TV and Alexa!
To fix when LG TV refuses to pair with Alexa, make sure both devices are paired to the same WiFi and update the Alexa app to the latest version. Next, set your Amazon account location to either the US or the UK and perform a Factory Reset on your TV and speaker.
After hearing an overview of what’s to come in our guide, it’s time to go through all of this in appropriate depth.
Make sure to follow the chronological order of our solutions, and pay attention to all tips, notes, alerts and user feedback we’ve included to achieve the most success.
Let’s jump in!
In order to connect your Alexa to the LG TV, both your phone and the speaker must be set to the same WiFi.
This is the only way to realize the connection between the devices and make the television discoverable for your speaker.
- Make sure that your network device is up and running throughout the entire solution
Since changing the WiFi of your Alexa requires more effort, ensure that your LG TV is set to the same network.
- Press the SMART Button on your LG remote.
- Navigate to the “Home” menu.
- Select the Settings Button and press “OK”.
- Scan the available wireless networks in your TV’s surroundings.
- Select the home WiFi that your Alexa is paired to.
- Insert the WiFi Password.
- Hit “Connect”.
Tip: You can check your Alexa’s WiFi within the Alexa app, at Settings > WiFi.
Perhaps, there’s a fault with your network or Network Device!
Since an active and reliable internet connection is required to connect Alexa to your LG TV, you should perform a Reboot on the router/modem to resolve this problem.
This way, you’ll power cycle the hardware of the router, refreshing all software services and hosted networks along.
Here’s how to reboot your network device in an advanced way:
- Locate the Power Button on your network device.
- Press the button in order to shut down your network device.
- Wait for your router/modem to shut down.
- Unplug the Power Adapter of your network device.
- Wait for 5 minutes, while the router is disconnected from the power.
- Re-attach the power cable of your network device back into the outlet.
- Turn on the network device.
It will take your router around 30-60 seconds in order to host the network after it has been restarted. Make sure to remain patient and let your network device become online again.
Note: Shortly after the network is online, test if Alexa will connect to your LG TV now.
Another cause for the “Alexa not connecting to LG TV” problem is that the “LG ThinQ” smart skill has not been enabled for your Amazon account.
Even if it is already enabled, you should re-enable the skill in order to make your Alexa re-discover the LG TV.
In order to manage the skill, you must access the Amazon Alexa app from your mobile device and head to a certain tab that’ll allow this type of managing.
- You should make sure that your Amazon Alexa app is at the latest version
Here’s how to re-enable the LG’s smart skill within the Amazon Alexa app:
- On your phone, launch the Alexa app.
- Navigate to “Skills” from the menu.
- Use the search field to locate the ThinQ App.
- (Optional) If already linked, press “Disconnect” or “Unlink”.
- Highlight the skill and select “Link”.
- Follow the on-screen instructions to perform a connection with your LG account.
- Complete the linking.
Once the linking has been successful, attempt to discover your LG TV and connect it. Keep in mind that the television must be up and running in order to discover it with Alexa.
Alert: You must be aware of what your LG account login credentials are in order to link.
In order for your LG TV to become discoverable by Alexa, your Amazon account must either be in the USA or UK.
This is the only announced location of the support for LG and Amazon compatibility so far.
Walking out from that, change the location setting of your Amazon account and determine whether the LG TV will become discoverable by the assistant or not.
Here’s how to change the location setting for your Amazon account:
- Launch the Amazon Alexa app on your phone.
- Head to “Manage Your Content and Devices”.
- Choose “Preferences”.
- Press “Change”.
- Head to Country Settings.
- Enter your address and click “Update”.
- Choose a location between “The United States” or “The United Kingdom”.
- Press “Save” at the bottom of the tab.
- Exit the settings.
It may require a while for your Amazon to sync all the changes as a result of changing your location.
Note: Once your location is set to “US” or “UK”, check if the LG TV will now be discovered.
The problem may be with your Amazon Alexa App itself, rather than your TV or speaker.
What you should do at this point, is have the platform reinstalled from your mobile device and then attempt to connect with the LG TV.
However, keep in mind that uninstalling the app will unlink all of the services you’ve paired your account with so far.
Follow these instructions to get the Amazon Alexa app reinstalled:
- On your phone, launch Settings.
- Navigate to “Storage”.
- Head to the Apps Section.
- Tap the search field.
- Write “Amazon Alexa”.
- Highlight the Amazon Alexa app and choose “Uninstall”.
- Wait for the app to be removed.
- Navigate to your phone’s App Store or Google Play (based on OS).
- Use the search field to locate the Amazon Alexa app and Download It.
You’ll be required to sign back into your Amazon account once the app has been reinstalled. After that, reconnect with your speaker and then link the LG account that has your TV.
Note: While reinstalling your Amazon Alexa app, reboot your LG TV using the remote.
If nothing worked out so far, we strongly recommend performing a Factory Reset on both your speaker and LG TV.
By testing the connectivity after resetting each of the devices, you’ll know where the problem was and what it caused all along.
Let’s first begin with a reset on your Alexa Speaker!
How to reset Amazon Alexa Speaker (Echo Dot):
- Launch the Amazon Alexa app.
- Press “Echo & Alexa” at the top.
- Select the speaker you wish to factory reset.
- Next, go down and tap on “Factory Reset”.
- Confirm the factory reset.
After resetting your speaker, make sure to undergo its setup within the Alexa app afterward.
How to reset LG TV:
- Grab your LG TV Remote.
- Open the Menu on your TV.
- Press All Settings.
- Head to “Support”.
- Head to “Reset to Initial Settings”.
- Scroll down and choose the “Revert to Factory Settings” option.
- Follow the rest of the instructions to complete the reset.
Alert: Make sure to test the connectivity after resetting each of your devices.
If you’re in need of more technical assistance, we strongly recommend contacting either Amazon or LG TV.
They’ll be able to pinpoint more solutions for you and provide you with instructions on what your next move should be.
Thus, to fix when LG TV won’t connect to Alexa, connect Alexa and your LG TV to the same WiFi and update the Alexa app. Next, set your Amazon account location to “US” or “UK”, reinstall the Amazon Alexa app and then reset the LG TV and the Alexa speaker.
If you want to read more from us, check out our online technical blog!
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.