When you encounter a Jetblue WiFi not working problem, it can be very frustrating. You’ll be stuck in the plane for hours with no Internet. Luckily, we know how to fix this!
Jetblue provides high-speed Internet to its passengers. While connecting to the free WiFi is straightforward, some issues may arise.
The most likely culprit is the new iOS feature, Private Relay. But, it can also be due to automatic downloads and custom DNS servers.
What can you do to fix the problem? Read on to find out!
If you can’t connect to Jetblue WiFi during your flight, restart your device or toggle the Airplane mode to refresh your connection.
If this doesn’t work, turn off automatic updates or disable Cloud services. Make sure you disable VPN and custom DNS settings as well. Finally, if you are using Private Relay, toggle it off.
Before we discuss the steps in the above solutions, let us enumerate the top causes of your Jetblue connection problem.
Top Causes of Jetblue Fly-Fi Not Working Properly
There are several primary causes why you can connect to Jetblue’s in-flight WiFi. One of the most common reasons is usage.
In-flight WiFi doesn’t have much bandwidth so any intensive activities are going to be limited.
To fully understand this issue, here are some of the top causes of this problem that you’re likely going to encounter.
✅ Device automatically downloads files
If your device is set to automatically download files or updates, Jetblue’s WiFi might not work with it.
✅ Using up too much bandwidth
Bandwidth-intensive activities like streaming can cause your Jetblue WiFi to stop working. You’ll need to disable these so you can connect to the WiFi without it disconnecting.
✅ Cloud services connecting
Using cloud services like iCloud and Google Drive can cause automatic syncing on your phone. If this is the case, Jetblue’s WiFi can disconnect from your phone.
✅ Using a custom DNS server
Custom DNS servers are excellent ways to speed up your online experience. However, they are incompatible with Jetblue’s in-flight WiFi.
Now that you know what causes these issues on your phone, we can proceed with the different troubleshooting steps so you can fix it in no time.
Solutions to Jetblue WiFi Not Working Issue
If your Jetblue WiFi is not working even if you have your device’s WiFi is switched on, you can reset the connection by activating Airplane Mode.
It will disconnect your phone from other connections like Bluetooth.
Tap on Airplane Mode to turn it on, wait for a few seconds, then switch on your device’s WiFi.
You can also restart your device to clear up any possible software bugs that may be causing the issue.
If these simple steps do not resolve your in-flight WiFi issue, it’s time to consider the more advanced solutions below.
Solution #1: Turn Off Automatic Updates on Your Device
Whether it’s your apps or your phone’s software, turning on automatic updates can cause Jetblue’s in-flight WiFi to stop working.
In-flight WiFi systems are not that fast and don’t provide that much bandwidth.
With automatic updates activated on your phone, most of your internet speed will be directed to downloading those files rather than to the apps you want to use while.
To limit your phone’s bandwidth use and get Jetblue’s WiFi to work smoothly, you want to deactivate it.
As soon as you turn it off and the downloads stop, you’ll notice that your phone will connect to the internet without issues.
Here’s how to turn off automatic updates on your phone:
On iPhone:
- Go to your phone’s Settings.
- Navigate to the App Store.
- Find the App Updates option.
- Tap on it to toggle the switch Off.
On Android:
- Launch your phone’s Play Store.
- Select your profile picture on the top right.
- Navigate to Settings.
- Choose Network preferences, then Auto-update apps.
- Select the Don’t auto-update apps option, then tap Done.
Note: If you want to turn on your phone’s auto-update features, you can safely do so once you’re connected to a more stable network like your home or hotel.
Solution #2: Disable Cloud Services Like Apple iCloud
Apart from automatic updates, activating your cloud services like Apple’s iCloud or Android’s Google Drive can cause your in-flight WiFi to stop working.
Sync features can cause a spike in bandwidth usage which can disrupt your WiFi connection.
Disabling these cloud services can free up the bandwidth and allow your phone to connect to the internet.
Here’s how to turn off cloud services on your phone:
On iPhone:
- Tap on your phone’s Settings app.
- Select your name at the top of the screen.
- Choose Sign Out.
- Enter your Apple ID and password.
- Tap on Turn Off to Find my iPhone, then iCloud.
On Android:
- Go to your phone’s Settings.
- Select About phone.
- Tap on the Google Account option.
- Choose Account sync.
- Tap on the switch to disable sync.
Pro Tip: Only perform this step when it’s absolutely necessary and make sure to reconnect once you have a better WiFi connection.
Solution #3: Open the FlyFi Portal on a Browser
After switching off your phone’s bandwidth-intensive activities and you still can’t get Jetblue’s WiFi to work, you’re going to have to dig a little deeper.
Since the in-flight WiFi uses a portal capture page, the issue can stem from that.
To get the WiFi to work, you want to access the portal page using a different browser app like Chrome. By default, it will use your phone’s browser, which is not as optimized as other dedicated apps.
Here’s how to open Jetblue’s FlyFi portal on a browser:
- Open a browser that you don’t normally use.
- Make sure you’re connected to Jetblue’s WiFi on your device.
- Go to flyfi.com and wait for the page to load.
- Watch the ad on the capture page.
- Start using the WiFi.
Note: If you don’t have a different browser ready, you can clear the cache of your current one or use a private or incognito window.
Solution #4: Switch Off Your VPN Connections
Having a VPN is incredibly useful and is an excellent way to secure your online activities.
However, having it turned on all the time can disrupt your connection to Jetblue’s in-flight WiFi services.
Traffic can be redirected and can cause disconnections and the WiFi can stop working.
Here’s how to turn off your VPN connections on your device:
- Open the VPN app on your device.
- Select the Disconnect option to turn it off.
- Connect to Jetblue’s FlyFi in-flight WiFi.
- Confirm that you can connect to the internet.
- At this point, you can connect to your VPN.
VPN: If you’re looking for a reliable VPN service that you can use with in-flight WiFi services, AtlasVPN is fast and can help secure your connection.
Solution #5: Toggle Your Phone’s iCloud Private Relay
If you experiencing issues with Jetblue’s in-flight WiFi on your iPhone or iPad, there’s one specific way to resolve it especially if you just updated to iOS15.
There’s a new feature called Private Relay, that’s causing the issue.
This brand-new feature adds a layer of privacy that hides your IP address and browsing activities.
If you’re connecting to an airline’s WiFi, this feature can disrupt it and cause you problems.
Here’s how to switch off your iPhone’s Private Relay:
- Go to your Settings app.
- Select Apple ID.
- Choose iCloud.
- Tap on Private Relay.
Note: The Private Relay settings require you to have internet connectivity to switch it on or off. Change it before you board your flight.
Solution #6: Disable Any Custom DNS Settings on Your Device
One of the most common causes of why in-flight WiFi like Jetblue’s FlyFi won’t work on your device is that you’re using a custom DNS.
Although it’s not an issue for most WiFi networks, it becomes a big deal if you need to go through a portal to connect to the internet.
In the case of Jetblue’s WiFi, you’ll need to disable any custom DNS that’s set on your phone.
Here’s how to change the DNS settings on your phone:
On iPhone:
- Open the Settings app on your phone.
- Choose WiFi, and tap the “i” icon across Jetblue FlyFi.
- Select Configure DNS to change the settings.
- Set it to Automatic.
On Android:
- Go to the Settings app on your phone.
- Tap on the Connections option.
- Navigate to Private DNS.
- Choose Automatic.
Note: Always select the Automatic option as that will allow your phone to use the DNS settings of Jetblue’s WiFi.
If you still experience issues with Jetblue’s in-flight WiFi, you can also attempt to reset your device’s network settings.
Additionally, you can call the attention of a flight attendant to help you connect to their in-flight WiFi.
Bottom Line
If you’re having issues with Jetblue WiFi not working, you can now use these solutions to resolve it in no time.
Doing these will allow you to connect to their in-flight WiFi system allowing you to do a bit of work before you land at your destination.
Read Next: How To Connect To Hotel WiFi On Switch?
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.