The ITV hub not working on Sky Glass is an issue really easy to fix!
Particular applications and platforms may not be working on your Sky Glass due to several reasons.
There’s an answer to why the ITV hub application is not functioning and we’re about to unwrap it.
Keep reading to learn why the platform suddenly stops working!
The ITV hub app is not working on Sky Glass due to WiFi connection problems. It could also go improper if your Sky Glass is running an Outdated Version or a lot of app cache has been generated. It could also be due to corrupted data within ITV Hub.
To answer your questions about this problem, keep reading our guide!
The ITV Hub is a free-to-use service on Sky Glass TVs and only requires registration.
If the service has stopped working on your TV, several things could have happened to provoke that outcome. We should make a list of all possibilities to understand this issue!
Here’s why ITV Hub isn’t working on Sky Glass:
- Your internet connection is Unstable or not working
- The ITV Hub app is corrupted
- There is an ITV server outage
- Your Sky Glass is running an Outdated Software
It’s important to take a quick glance at the possibilities in order for the troubleshooting to be more localized.
In case the ITV Hub won’t work you will need a solution guide.
Let’s jump in!
To achieve the best troubleshooting efficiency, stick with the chronological order of our guide, solutions and steps.
Missing out on any of the following methods is not in your favour, since everything we’ve listed is essential.
Let’s review the best solutions to the problem now!
There’s one simple solution you should attempt before proceeding any further!
That is to perform a Hard Reset on your Sky Glass. The meaning of this process is to have all of the electricity within your TV discharged and refresh ALL TV services.
This helps with buggy applications, improper features and settings with your Sky Glass.
Here’s how to perform a Hard Reset on your Sky Glass:
- Turn off your Sky Glass using the remote.
- Disconnect the Power Cable from the TV.
- Unplug all other cables attached to your Sky Glass.
- Give Sky Glass a 5-minute cooldown.
- Re-install all cables that were previously connected.
- Turn on the Sky Glass.
- Attempt to stream ITV.
After reconnecting the power adapter to your Sky Glass TV, wait for the LED on the front to light up. Only then, get the Sky Glass remote and turn on the device to test.
Tip: The longer you keep your ITV disconnected, the better the device will refresh!
A quick way to deal with any application issues on your Sky Glass is to Refresh them.
There’s a setting within your Sky Glass settings management that will allow the complete data refresh of all installed applications.
Similar to the reinstall, it will have the app’s cache and corruption fixed, without uninstalling the application and then download it again.
How to refresh apps on Sky Glass:
- Press Home on your Sky remote.
- Highlight and enter the Settings tab.
- Choose System Management.
- Navigate to “Resets and Updates”.
- Choose “Refresh Apps”.
An indicator will remain active on your Sky Glass screen that will display the progress of the reset.
You will now have to sign in to your account before you can perform a test. Once your Sky is done with refreshing the apps, you’ll be redirected to the home page!
Note: The refresh of all applications may cause you to log out of some apps/platforms.
An Internet Connection is required for ITV Hub and all online streaming platforms!
When attempting to broadcast something online, you’ll be prompted to hook up your device to the internet.
Otherwise, none of the content will be accessible to you and the ITV hub app will stop working completely.
To reconnect your Sky Glass to the internet, keep reading!
How to reconnect Sky Glass to WiFi:
- Go into the Glass Settings.
- Navigate to “WiFi”.
- Choose Your Network from the list.
- Enter the WiFi password.
- Hit “Connect”.
- Wait for Sky Glass to connect.
On your Sky Glass screen, a “Success!” message will appear once the device hooks up with the WiFi.
In case there’s another indication that the process failed, retry with the steps above.
Alert: Make sure that your router/modem or other network device is online!
There’s a way to perform a Reset on the ITV app through your Sky Glass settings.
A reset on a particular application on your Sky Glass is achieved by inputting a particular code on the remote.
The code consists only of numbers and is universal for all applications. This reset will have the platform’s cache and data cleansing.
Let’s find out more about this!
- To reset the ITV app, select it from the home screen and input “0000777”
You’ll be able to find the ITV application on the homepage of your Sky Glass and select it using the Home Button.
The application will attain a white glow once it is selected and after that, you should input the code we’ve displayed above. The reset will take effect soon after.
Note: After resetting the ITV Hub app, give it 1-2 minutes before starting it up.
Although since early 2022 Sky Glass updates are done on Sky’s end, you should still attempt to execute a Software Update.
The ‘Software Update’ function is still available for those who want to manually update their TV, but once every 2-3 weeks, an automatic update will be received.
This is for users who are not familiar with how to update their Sky Glass!
How to update Sky Glass:
- Navigate to Settings.
- Enter System Management.
- Go to Resets and Updates.
- Press “Updates”.
- Choose “Check for Updates”.
- Wait for the TV to scan for available firmware.
- Hit the “Update” button.
- Wait for your Sky Glass TV to update.
A software update on Sky Glass devices typically takes around 2-3 minutes. In case it takes longer than that, remain patient and do not shut down or restart your TV until it’s complete.
Note: Powering OFF your Sky Glass during the reset will cancel the update process!
Perhaps, a critical software bug has impacted the ITV Hub app on your Sky Glass.
The best and most efficient way to deal with this is to have your Sky Glass undergo a Factory Reset process.
All information, including apps, media and data will be permanently erased from your TV when the reset is complete.
If you’re certain that you want to reset, let’s learn how!
How to reset Sky Glass:
- Get your Sky Glass remote.
- Navigate to Settings.
- Choose “System Management”.
- Press “Resets & Updates”.
- Finally, choose “Factory Reset”.
- Confirm any incoming prompts.
- Wait for your Sky Glass TV to perform the reset.
Same as with the update, a Factory Reset on Sky Glass would averagely take about 5-10 minutes, based on the device’s performance.
Do not interact with your television for the time being, since you may accidentally cancel the process. Once it is done, test the ITV hub app!
Note: Once your TV is done with the reset it will go back on the setup screen!
Hence, to fix the ITV Hub app on Sky Glass, Hard Reset the TV and connect it to WiFi. Next, reset the ITV application and have the software of your Sky Glass TV updated. If nothing worked for you so far, perform a Factory Reset on the Sky Glass TV.
In this guide, We’ve learned how to fix the ITV hub not working on Sky Glass issue in a matter of minutes.
If by any chance you’re still having problems with the application, it’s best to contact Sky for professional support.
They will have an answer to all of your questions and additional troubleshooting measures to attempt. With a bit of luck, the problem will be gone in no time…
Read Next: Why Is My ITV Hub Not Working?
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.