Wondering where do iD mobile network problems come from?
The iD Mobile service issues could be on your side as a service receiver or on their side as a cellular operator.
In this guide, we’re going to unwrap why iD Mobile service issues appear and the best possible methods we can use.
Let’s learn more!
When the network on the iD Mobile is unavailable, we should first check our location for cellular outages on their official website or social media. When the problem appears to be on our side we need to refresh the network connection on your iD Mobile device!
Let’s first learn how to check for iD mobile outages in seconds!
The iD Mobile service coverage spreads to 99.8% of the outdoor areas in the UK, and network outages are always in certain locations.
What that means is, certain cities and areas might temporarily be out of coverage while other regions of the UK are just fine.
- We can easily input our postcode in the iD Mobile Status Check.
From there we can select 3G, 4G, or 5G based on what network problems we’re currently experiencing.
Then based on the map and results, according to your local area, you’ll be informed whether there is an ongoing outage or not.
Tip: We can also check for iD Mobile outages on their official Twitter!
Now that we’ve checked whether the network problems come from iD Mobile’s end, we can now focus on solving issues on our side.
When there is no outage but the calls, texts, or mobile data are not working on iD Mobile, the methods below will definitely help.
Let’s jump right in!
The very first step against network problems with iD Mobile should always be a Restart!
Sometimes we lose reception accidentally, and don’t really need anything else but rebooting the iD Mobile device, whether it’s a phone or tablet.
It’s only important to completely shut down the device, instead of choosing the restart option, since we are targeting a power circulation.
Simply turn OFF your iD Mobile device for at least 3 minutes!
One thing to pay attention to after the restart is whether the PIN code confirmation prompt appears, which indicates a successful SIM authorization.
In case you’re out of coverage and you weren’t given a chance to insert the PIN code, continue with the next solution!
When we’re suspicious that our iD Mobile SIM card is not being recognized by the device, we need to re-insert the card from the SIM tray.
It’s important to perform this step as early as possible, since, without our SIM card active, we’ll definitely experience network problems!
Here’s the correct and secure way to reinsert your iD Mobile SIM card:
- Turn OFF your smartphone/tablet.
- Use the SIM ejector tool to reach inside the pinhole.
- Push inwards to remove the SIM tray
- Gently take the iD Mobile SIM card.
- Inspect the SIM Tray and card.
- Embed the SIM Card correctly into the tray.
- Insert the SIM Tray into the mobile device.
In case you still don’t see the PIN confirmation prompt after turning on the device, insert your iD Mobile SIM into another device.
This will help you understand whether the problem is related to the card or your device.
In case you didn’t know, on the top right or left corner of your iD Mobile device screen you can see the reception indicator.
Take a look at how strong the iD Mobile service signal is, keeping in mind that 2 bars or “E” generally means weak or no signal.
It’s really easy to refresh the signal and hope for improvement!
- Go into your iD Mobile device’s Settings.
- Tap on Cellular/Mobile Data.
- Toggle ON/OFF the Cellular Data.
In case you’re still below 3 bars of signal strength, move outside or avoid staying underground while trying to connect.
If the issue persists, let’s move on!
When your WiFi is enabled, your device will attempt to connect to any wireless network you have previously been connected to.
The WiFi has priority over your iD Mobile cellular data, therefore your device will try to use the WiFi at any given chance.
From your device’s Settings tap on Wireless/WiFi > Toggle OFF
It’s important to actually toggle OFF the WiFi and not simply disconnect from the WiFi, temporarily. In such cases, you need to Forget the Network.
With the WiFi disabled we can now work with our iD Mobile cellular and make accurate findings on the network problems.
In that set of thoughts, there is one more thing that could interfere…
The Access Point Name options contain the information necessary for your iD Mobile device to connect to the cellular network.
When these settings are out of order for one reason or another, we can experience severe iD Mobile service issues.
- Android – Settings > Mobile Network > APN > New APN
- iPhone – Settings > Cellular > Cellular Options > Cellular Network > APN
The APN settings for iD Mobile should look like this:
Leave all of the other settings blank, without inputting any information.
When you’re ready, exit the settings and test whether your iD Mobile service issues are now solved.
In case the iD Mobile service issues are still there, keep reading!
When we miss paying our latest iD Mobile bill, we’ll be informed by an SMS when our services will be disabled.
Those services include your mobile data, calling, and texting but receiving incoming calls. Perhaps that’s why you’re experiencing the iD Mobile service issues.
In the event that you’ve paid but your services were disabled, there is an iD Mobile “Collections Team” that you can reach during working hours.
Simply call 020 3481 1642 from Monday to Friday 8 AM to 6:30 PM to sort out any payment issues with your account.
Note: Proceed only if the most-recent iD Mobile bill has been paid.
In case you see “No Service” and the iD Mobile signal strength indicator still shows less than 3 bars, we need to reset the Network Settings.
Those settings include Bluetooth and WiFi devices, cellular services cache data, and network passwords including VPN.
Alert: This method leads to permanent network data loss!
- Go to the Settings.
- Tap on Advanced Settings.
- From there select Reset Options.
- Tap on Reset Network Settings.
- Select RESET SETTINGS.
- From the Home Screen, go to Settings.
- Tap on the General tab.
- From there select Transfer or Reset iPhone.
- Tap on Reset then select Reset Network Settings.
When the network settings have been reset, check the APN settings from Method #5, and then test whether the network problems are solved.
In case the issues continue you might have to seek some professional assistance.
Let’s see what we can do!
When the iD Mobile service issues are persistent and you couldn’t solve the problem with any of the methods in this guide, you’ll need some help.
The fastest way to receive help is by heading to the iD Mobile Help & Support and tapping on the Chat to Us button.
Note: The iD Mobile support chat is 100% online and at your disposal 24/7.
Thus, to solve the iD Mobile service problems we need to make sure that there is no outage in our local area and reboot our device. In case that doesn’t help, we need to reinsert the iD Mobile SIM card, turn OFF the WiFi and Reset the Network Settings.
Now that we know why iD mobile network problems appear and how we can easily solve the issue in a matter of minutes.
The most important part is to always check for iD Mobile service outages before troubleshooting your device without proper reasoning.
Feel free to save this guide for future use.
It’s always helpful to have some fast-working methods at your disposal when you experience network issues on your iD Mobile device!
Read Next: How to Fix ID Mobile No Service?
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.