If your Hughesnet not receiving or transmitting, the fault is either with your router or ISP.
By the end of this guide, you will have all of the major factors uncovered as well as the top-rated solutions at your disposal.
If your Hughesnet is not receiving or transmitting, first, wait out any outages or ongoing maintenance. Next, hard reset your router, make sure the wiring is correct, and remove potential interference. Lastly, upgrade the firmware and if necessary, perform a reset.
Before we troubleshoot, let’s take a better look into the possibilities and proceed from there.
If your Hughesnet modem is neither receiver nor transmitting, it is good to check if there are any outages or maintenance in your area.
Keep in mind that bad weather might as well impact the signal of your modem, so if that’s the case, make sure to wait for a while.
Besides bad weather and service outage, here is what else might have happened:
1. Power Malfunction
If your modem is having power fluctuations, this might heavily impact its ability to receive and transmit.
2. Wiring Issue
Often a problem with the cables in your configuration might impact your modem’s functionality.
3. Outdated Firmware
Out of date firmware of your Hughesnet modem might prevent receiving and transmitting signals.
4. Interference/Hardware Damage
Any interference or lethal hardware damage might as well suppress your modem’s ability to work with the signal.
Now that you’ve learned more about the issue’s major suspects, let’s proceed with the best troubleshooting solutions community users reported are helpful.
Before proceeding any further, make sure to perform a quick restart on your modem, especially if you haven’t tried rebooting already.
This is the easiest way to resolve spontaneous issues without having to dive into complex troubleshooting.
However, if the restart did not help, let’s proceed with a more advanced way of restarting.
If a reboot didn’t manage to resolve the case, there is a more powerful way to restart your devices.
A hard reset will discharge your modem and router out of any remaining electricity and provide a cold boot, which is really helpful.
To perform a hard reset on your router/modem, follow these steps:
- First, turn OFF both your router and modem.
- Wait for several seconds and unplug the power adapter.
- Wait for another 5 minutes until both your router and modem have been discharged.
- Plug the power adapter back into the source.
Once the hard reset is done, try plugging your router into a different wall outlet to determine if there is an issue with the power source.
Note: Do NOT use power dividers and plug your device directly!
It is possible that a fault has developed in your configuration’s cable connections. This is why we recommend connecting all of the cords to make sure that everything is set up properly and tightly.
Here is how cables should be connected:
- The (gray) Ethernet cable should be plugged into the (yellow) port of your router.
- The other side of the (gray) Ethernet cable goes into the modem.
- The (black) internet cable goes into the (blue) port of your router.
- Connect the power cord to a standalone wall outlet and into your router.
Note: To connect a PC, use another ethernet cable from the router to your PC ethernet port.
In addition, check your cables for visual hardware damage. If you’ve diagnosed some of your wirings as faulty, make sure to replace them as soon as possible to fix the issue.
All wiring from Ethernet to internet cables and power adapters, must have no hardware damage and be in a natural resting position.
If your Hughesnet is not receiving or transmitting any signal after you’ve performed a restart and checked the cables, there could be an outdated firmware version.
With Hughesnet, you might not be able to receive auto-updates, so you must apply the new firmware versions manually.
To update your modem, follow these steps:
- Open your web browser and paste “192.168.1.1 IP”.
- Press enter and use “admin” and “password” to log in to the control panel.
- Once logged in Hughesnet, locate the firmware tab of your modem.
- Navigate to the “Check for updates” button and initiate the checker.
- Wait for the checker to conclude and click on “Apply”.
Alert: During the update, it’s really important for your device NOT to lose power because it will fail the update and might develop an irreversible OS issue.
In case you cannot log in to the control panel, you’ll need to reach out to your ISP to acquire the custom login credentials.
If your modem is still failing to receive and transmit any signal, then perhaps there is an issue with your satellite dish.
Follow the steps below to reposition your satellite dish and perform firm maintenance on it:
- Get up to your Hughesnet satellite dish.
- Clean any dirt, snow, or water inside of the dish.
- Position the dish horizontally.
- Check the dish for visual hardware damage.
If you’ve found any form of damage inflicted on your dish due to heavy weather, make sure to get in touch with a technician to get a replacement or repair.
Any enabled VPNs on your network might prevent your modem and router from receiving and transmitting signals.
Keep in mind that firewalls that have different locations than your original location also count as a VPN.
Having that said, make sure to disable any VPNs until the end of this guide to determine whether the issue has something to do with your location.
You can enable them once the troubleshooting has finished or you’ve determined the issue’s origin.
If nothing worked so far and the issue is still there, we recommend resetting your modem as the last troubleshooting measure.
This action will erase all network configurations and you will have to set them up all over again once the process is finished.
Follow these steps to factory reset your modem:
- Grab a paperclip or any sharp object.
- Reach inside the reset button pinhole, with that object. (located on the back panel).
- Press tightly and hold the button down for 15 seconds.
- Release once the LEDs on your modem start blinking.
Your modem will restart just like with the firmware update and you must make sure that its power supply will not be compromised.
Read Next: How to Speed Up HughesNet Internet?
To fix a HughesNet network device that isn’t receiving or transmitting, first hard reset your router/modem, reposition the dish and inspect all cable connections. Next, reset your modem, disable any enabled VPNs and update your modem’s firmware version.
Now that you know why Hughesnet not receiving or transmitting, you will be able to easily fix the issue following our solutions.
After all, you can always get a second round of troubleshooting by getting in touch with Hughesnet!
If this post was helpful but you’re experiencing other issues with your Hughesnet setup, feel free to check our blog and discover the solution you need!