how to upgrade a phone on verizon

You may have asked, how to upgrade a phone on Verizon? If you’ve been a loyal Verizon customer for years, maybe it’s time you considered upgrading your phone.

An upgrade of a Verizon phone is when you purchase an updated device through the carrier to replace your old device that’s included in your account.

Let’s find out more about how to upgrade your phone and the most common reasons why subscribers update their devices in this guide.

To upgrade your phone from Verizon, visit their Device Overview from your My Verizon account. Just select the device you want to upgrade from the device list.

Reasons Why You Want to Upgrade Your Verizon Phone

There are so many reasons why subscribers upgrade their Verizon devices. Consider these most common ones.

  • You’ll get your hands on a new model smartphone when you upgrade.
  • Verizon phone upgrades offer the best value.
  • You can finally use a new phone with better features.

Note:  You can upgrade your Verizon phone if you don’t have any past due balance in your account.

How To Upgrade a Phone On Verizon? How Much Is It?

Another question that most subscribers ask is how much does it cost to upgrade a phone on Verizon?

The answer depends on what kind of phone you want to upgrade to. High-end phones will require a higher prepayment while less expensive phones may come free with the plan.

Upgrade Your Phone with A New Plan

Instead of just upgrading your phone, why not update it with a new Verizon phone plan? You can call customer service or upgrade to a new plan from your Verizon account.

Take note that a new plan will automatically take effect on your next billing cycle while your service will be transferred to the new phone once it arrives.

Upgrade Your Phone Only

If you’re still okay with your plan, you may upgrade your device only. At the moment Verizon has updated smartphones, 5G phones, certified pre-owned phones, and prepaid phones.

You’ll surely find the right phone for gaming, streaming, working or just for browsing the web

Bring Your Own Phone

With the bring your own device program, you can switch from a Verizon phone to a device you prefer. And if you qualify, you can get up to $500 when you make the switch.

This special deal is only applicable for certain plans and only if you make the switch online. You may also upgrade to your own device by calling Verizon customer service.

Whether you want to upgrade your phone, your phone and plan or take advantage of the bring your own phone program, a phone upgrade under Verizon is easy as long as you follow these steps:

Upgrade Through Your Verizon Mobile Account

To upgrade using your Verizon Mobile app, follow these steps:

  1. Go to the My Verizon app and Sign in to your account.
  2. Check the Device Overview and look for the IMEI or serial number of the device you want to upgrade.
  3. Highlight the device and apply for an upgrade.
  4. Read all the instructions and follow the prompts.
  5. Pay off all remaining or overdue balance.

You may keep your old Verizon device if you’re fully paid. If you upgrade early, you need to surrender your old device.

You will be notified when to expect your new phone. You may choose to get your new device from a nearby Verizon store.

Upgrade Your Phone By Calling Verizon Customer Service

To upgrade by contacting support staff, follow these steps:

  1. Contact Verizon’s customer service at 1-877-596-7577.
  2. Wait for a live customer service agent to assist you
  3. Provide your personal information and answer security questions.
  4. Pay any overdue balance
  5. Select the device you wish to upgrade to

If you’re done paying for your old Verizon phone, you may keep it. But if you are still not fully paid, you will return the device. Arrange how to return an old device to Verizon.

You will be notified when your new device will be available. You may choose to get your new phone from a local Verizon store.

Upgrade Your Phone By Visiting The Verizon Store

Look for the nearest Verizon store from the store locator on the Verizon site. Make an appointment to visit a nearby Verizon store and take your old device with you. Apply for an upgrade

Fill up all the required documents and submit all needed forms. If you have an overdue balance, settle it before an upgrade If you’re fully paid with your old Verizon device, you can keep it.

But if you are not, you must leave the old phone at the store.  Take your new phone home.

Upgrade Using Your Own Device Or Phone

  • Call Verizon customer service at 1 (800) 922-0204.
  • Follow the prompts to speak to a live customer agent to process your upgrade.
  • Be ready with the serial number of your old Verizon phone and your new device.
  • Mention that you have your own device (bring your own device).
  • Submit all the needed documents and requirements.
  • Wait until your service is transferred to your new device.

Still Unable To Upgrade Your Phone On Verizon?

An upgrade is easy to process however, not everyone can upgrade their Verizon device.

People who still owe Verizon money or are still trying to settle their bills may not be qualified for an upgrade.

You may try other carriers to get an upgrade for your device. Also, selling your phone to buy a more updated model is another way to upgrade.

Read Next: Does Verizon Blacklist Phone for Non-Payment?

Conclusion

Upgrading your phone on Verizon is one way to get a better, faster, more efficient phone. To match these upgraded features, it’s best to get a better, value-packed mobile plan.

Now that you have an idea how to upgrade a phone on Verizon, you may start applying for an upgrade soon.

Remember that an upgrade may not apply to all subscribers as you need to resolve all issues and pay all overdue balances before you can switch to an updated device.