If you’re wondering how to turn off CenturyLink voicemail from your phone or home phone then you’re not alone. Although voicemail is a very helpful and efficient feature, not everyone wants it.
Sometimes, you may even end up paying for more if your voicemail feature is activated in your service! So how to turn off voicemail on CenturyLink phones?
The only way to turn off your voicemail in your CenturyLink phone service is to call the company’s hotline number. There is no self-service option to turn off voicemail.
Voicemail is standard in most wireless phone subscriptions. However, many subscribers don’t use it.
Subscribers remove voicemail because of the following reasons:
- Users find the voicemail feature unnecessary.
- Some users don’t use voicemail and use texts or emails instead.
- Some users find it a hassle to access voicemail from their landline phones and smartphones.
Note: You can always have voicemail re-activated. All you need to do is to contact CenturyLink customer service.
CenturyLink is one of the pioneer phone service providers and most of the plans under the carrier come with features like local calling, call waiting, caller ID, 3-way calling, call waiting ID, and voicemail.
There is only one way to turn off this feature and this is by calling CenturyLink customer care service.
Here are the steps:
Remove the voicemail from your home phone by calling CenturyLink at 866-642-0444. Agents are available from 7 am to 9 pm ET from Monday to Friday.
The agent will ask you to answer security questions including your name, address and zip code.
Aside from removing features from your home phone service, calling customer care can help you check your subscription including your other features.
Sometimes this number can get very busy especially during the holidays so be sure to call at the best time.
CenturyLink only has home phone services (it also has internet, TV, and bundled services) no wireless phone services.
CenturyLink offers customer support through an automated response system or from a live agent. We recommend that you wait for an agent to assist you as the automated system may be too confusing for first-time users.
Also, a live agent will be more likely to be available from 7 am to 9 pm so call during these times.
- A long wait time is unacceptable to many users, and this should be expected if you want a live agent to assist you.
- Ask for a reference number in case you need to refer to the call in the future.
- Removing the voicemail can take hours or a day to work.
The only way to find out if voicemail has been removed successfully is to call your home phone. Enter your voicemail PIN and listen to the dial tone and the prompts/message.
You have successfully removed voicemail if you are unable to access it (you can’t hear the greeting) but if you still can, you may need to call CenturyLink customer care again.
- Remember to wait at least a day for the CenturyLink system to update.
- To turn on voicemail service, you must call customer care or refer to the user guide.
- If you’re paying for voicemail, see to it that this is also removed from your subscription.
- Call customer care to verify this.
Note: Voicemail may not be as popular but older subscribers still use it.
You may need to think twice before removing voicemail if some of your older family members still depend on this service.
Although you’re no longer able to access voicemail, it may still be included in your subscription. If you’re paying extra for voicemail then you have to make sure that this is taken off your bill.
To do this, you need to contact customer service to remove voicemail from your CenturyLink subscription.
Make sure you talk to a live customer service agent to help you with your billing concern. Verify the following:
- Ask the agent if voicemail will be removed on your next bill.
- If there are credits in your account, ask when this will be included.
If after you called customer service and you still find that voicemail is still active in your subscription, you have no other choice but to call again. It may take time to deactivate voicemail so you must wait at least a day or two.
But if the feature remains after the timeframe, contact customer service and mention your transaction number of the first time you called.
If you want to turn off voicemail in your CenturyLink phone service, you must call the company’s customer care number. There is no self-service option to remove this feature.
Read Next: Can I Use my Own Router with CenturyLink?
Now you know how to turn off CenturyLink voicemail from your subscription, you may now do so and remove this service permanently.
You can still have this back but you still need to contact customer care to do it. There is also no self-service to reinstate voicemail in your home phone service.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.