how to return bell modem

Are you looking at how to return Bell modem quickly and easily? We have the guide for you!

Whether you are cancelling your internet service or simply replacing your current one, you will return the modem to Bell.

The good news is that they made the process incredibly easy. We got you covered as we’ll guide you through the steps to avoid unnecessary issues on your end.

If you cancel your Bell services, you will need to call customer support. After it’s confirmed, you will need to fill up their equipment return form online to arrange it. They will send you a prepaid return shipping label that you can use. Finally, drop the package off in approved locations.

One of the things you need to remember when returning any of Bell’s equipment is never to return it to Bell stores.

Reasons to Return Your Bell Modem

Returning your networking equipment is something that’s practiced across the industry.

This is especially true for companies that offer their gear at rental rates.

There are several reasons why you want to return your modem. For one, Bell offers refunds when you return their modem after you cancel.

Here are the reasons why you want to return your Bell modem:

1. Cancellation of Your Service

Are you moving to a different provider or disconnecting your internet? If that’s the case, you will need to return your Bell modem to get a refund on your final bill.

2. Trade for the Latest Equipment

If you are using an old modem, you will want to trade it in for a new one. It’s recommended that you replace your modem every 3 years for optimum performance.

3. Replace Malfunctioning Modem

Hardware issues can cause your modem to fail. If this is the case, you will need to return your old modem so you can get it replaced.

4. For Electronic Recycling

Bell knows the environmental impact of old equipment. If you have old modems lying around, you can return them for recycling.

These are the primary reasons why you want to return your modem. Now, let’s proceed with the steps on how to return your Bell modem so you can get it over with.

Step-by-Step Guide on How to Return Bell Modem

return bell modem

Before you go through the steps in returning your Bell modem, you want to make sure you have already cancelled your service.

If you’re not cancelling, you have already contacted Bell, and they have instructed you to return your modem. 

After you get the signal from Bell, here are the next steps you need to take to return your modem:

Step #1: Go to the Bell Equipment Return Portal

After confirming that you can return your modem, you can start the process.

It would have been a lot easier to get everything settled in one phone call. However, it’s not the most efficient way to do it.

You will need to go to Bell’s Equipment Return Portal to start. It’s an online form that will help you arrange the return of your modem.

Bell put this step on here so they can quickly send you a postage-paid return label for your box. This way, you will not have to pay for shipping the modem since it will be free.

Doing this encourages more subscribers to return their equipment since it’s free, and you will be able to receive a refund.

Here’s how to use the Bell Equipment Return Portal:

  1. On your browser, go to the Equipment Return Portal.
  2. Check the Fibe Internet box click Continue.
  3. Fill up the form, especially your Fibe Internet User ID.
  4. Select Confirm and submit.
  5. Save the postage-paid return label for printing.
Pro Tip: Make sure you have your Fibe account number ready before going to the portal.

After activating your account, you can find it with the welcome kit Bell sent you. You can also find it on your bill or your MyBell account if you lost that.

Step #2: Pack Your Modem Properly

pack the modem correctly

Now that you have your return label ready, it’s time to pack your modem to prepare it for shipping.

After cancelling your account, you might not care about how you pack the modem.

Bell might charge you with damage or unreturned equipment that can go against your refund.

So, it helps that you make sure that the modems and other accessories arrive safely at Bell’s doorstep.

Here’s how to pack your modem properly for return shipping:

  1. Get your modem issued by Bell.
  2. Pack these in a box with flaps.
  3. Use cushion material like bubble wrap or foam fillers.
  4. Close the box and seal with strong tape.
Tip: When packing your modem, make sure that it’s padded enough and stays in place inside the box.

This is to avoid any unnecessary damage to the equipment during shipping.

Step #3: Include Other Equipment to Return

add other equipments

Before you seal up your box, you also want to include other equipment that comes with your internet subscription.

It’s possible you also have Fibe TV with your internet. If this is the case, you will also need to pack receivers and other accessories.

Here’s a list of other Bell equipment you will need to return if you cancel your account:

  1. Bell WiFi pods
  2. Fibe TV app streamer
  3. Fibe TV receivers
  4. Accessories like ethernet and power cables.
Note: In cases where you are returning a modem or equipment for replacement, you can only pack that in your box.

However, make sure to include cords and cables that come with it.

Step #4: Print Your Return Shipping Label

Now that you have all the equipment in the box, it’s time to stick your return label.

The upside of having this ready is that you will not have to spend in order to ship your modem back to Bell.

You need to remember a few things before putting the label in your box and sending it.

Here’s what you should do to use your prepaid return shipping label properly:

  1. Print your return label from the Equipment Return Portal.
  2. Remove previous shipping labels found on your box.
  3. Attach your label to the side of the box.
  4. You can use clear shipping tape or a pouch.

Step #5: Drop Your Package at Approved Locations

drop at approved locations

Finally, you’re now ready to send your modem back to Bell. However, instead of sending it in the mail, Bell does have some requirements that you need to follow.

It’s not that difficult anyway since their partner shippers will likely be around the corner.

Here’s how to ship your modem back to Bell:

  1. Look for Purolator drop-off locations near you.
  2. You can arrange a pick-up by calling the number on your shipping label.
  3. You can also drop off your package at Canada Post outlets.
  4. Shipping can take between 7 to 10 days, so please be patient.

Processing will follow after your equipment arrives at the warehouse, and your refund may not appear right away.

Note: Although it’s much simpler to send you a return address, Bell uses this system so your modem can be tracked and linked to your account.

Read Next: Can I Use My Bell Receiver at Another Location?

Returning your Bell modem is an easy process. You need to cancel your service first before returning your equipment. Go to the Bell equipment return portal to get your prepaid return shipping label. Pack your gear and drop them off at Purolator or Canada Post locations.

Bottom Line

Now that you know the steps on how to return Bell modem, you can start the process. Of course, you will need to be committed to cancelling your service.

As long as you follow these steps carefully, you will be able to get your equipment safely to Bell and claim your rental refunds.

You can always contact Bell if you have a hard time returning any of your equipment.