If you’re already worked up trying to find a guide on how to reset Netflix on DISH, then you’re just on the right page!
In today’s guide, we’ll go over the complete list of steps you need to take to reset the Netflix app on the DISH network.
In case you’re wondering how you can reset your Netflix on DISH because it’s not working, press the last or the back button on your remote, and then exit. Then, reboot or restart your DISH receiver, and perform a factory reset to reset the entirety of the receiver completely.
Right before we get to the exact process of how you can reset your DISH’s Netflix application, why is there a need to reset it?
What’s the importance of resetting the Netflix program on your DISH receiver?
For obvious reasons, resetting the Netflix app on your DISH receiver would be for troubleshooting it, like when you’re experiencing errors and problems.
And to give you the most customary reasons why resetting would be beneficial, these reasons would include:
- The app is crashing
- The Netflix app is freezing randomly
- You want to log out from your account into a different account
- Some titles aren’t loading or opening
Out of all these things, what possible reasons could be there as to why Netflix would not work or function in the DISH network? What’s making it not work in the first place?
There’s actually a heap of reasons as to why Netflix isn’t working or functioning properly on the receiver, but according to reports from DISH subscribers, the most common root causes of why their Netflix apps don’t work are due to:
- Netflix network outage
- Bad internet connection
- Loose or improperly connected cables
- Overload in the DISH receiver
That being said, it will be completely relevant to learn how to reset Netflix on DISH Joey or other DISH receivers that are eligible to have it.
Now, let us learn the complete process of how you can reset the Netflix app on your DISH receiver!
Other than the guides and methods you’ll come across online, our guide will discuss everything comprehensively.
We wouldn’t leave out even a small detail that could possibly ruin or delay the fix process!
The first step in resetting Netflix on the DISH network is, of course, to close or exit out of the Netflix app. To do this:
- Navigate to the home screen of Netflix using the remote by pressing [BACK] or [LAST].
- From there, move the pointer to Settings and find Exit.
- Confirm the closing or the exiting of the app by hitting OK on the prompt on the screen.
Wait for the system to kick you out of the app; it will redirect you to all apps on your DISH receiver.
After that, the next thing you need to do is to reboot or restart your DISH receiver. What this does is refresh the receiver and allow it to go back to a clean slate.
For many years, power cycling or restarting has been one of the easiest and simplest solutions to technical problems.
Here’s the process of how you can restart or power cycle your receiver:
- Unplug and drain power from the DISH receiver.
- Keep it unplugged or detached for about 30 seconds to one (1) full minute.
- Plug it back into the DISH receiver again.
During this time, the system might reboot, so you have to wait until the receiver recognizes and reinitializes.
This step is complementary to step #2, but it’s not considered as an extra step.
When you plug the cables and connections back into the receiver again, ensure that they’re connected properly.
Loose connections don’t just mean errors in the availability of the Netflix app, it could also impose dangers in the current, too, which could lead to permanent device damage.
So, make sure that you unplug all cables and plug them back in again properly.
The next and final step would be to factory reset the DISH receiver.
This step will finish and finalize the process and it’s considered as the ultimate solution to all types of audio/video, signal loss, and other problems with the receiver.
To factory reset your DISH Joey, Wally, or Hopper, follow these steps:
- Unplug your receiver either from the receiver’s back or from the wall outlet.
- Then, press and hold the power button for at least ten (10) seconds, then release.
- Wait for the receiver to turn back on and reinitialize.
From here, you will see a prompt that says Downloading Program Guide. You can choose to skip this by pressing [SELECT] on your remote.
NOTE: If the reason why you reset it is that you’re unable to acquire satellite signals, don’t skip the download.
Wait it out for a few minutes before starting the receiver back up again.
After you go through these steps, your Netflix app should reset and it should be working perfectly again! You wouldn’t have any trouble or problem with the Netflix app, as well as the other programs on the DISH receiver any longer!
Whether you’re using the Joey, the Wally, or even the Hopper, this step-by-step process can give you the guarantee that your Netflix will work perfectly again!
If, in the event, the problem with the Netflix app on your DISH persists, what you must do is contact the customer support team of DISH.
You can choose to directly contact their technical support team or go through their customer support team first and just be redirected.
So, dial their hotline and when you reach them, educate them as to what the situation is in complete detail. Moreover, let them know about the troubleshooting steps you have done and performed, for you not to repeat the steps you’ve already accomplished.
In most cases, they’ll help you troubleshoot it even further, and if they deem that the culprit is already the receiver, they’ll set up an appointment for the replacement of your receiver.
Don’t worry, most of the people there are experts and would know how to solve every step of the way.
To reset the Netflix on your DISH Joey, Wally, or Hopper, exit out of the application first and proceed to reboot or restart your receiver. While you’re doing that, ensure that all cables and wires are inserted properly, and then perform a factory reset of the DISH receiver.
We hope you have learned the complete process of how to reset Netflix on DISH so that the next time you encounter this you’ll already be prepared.
With our guide here, you wouldn’t feel the need to look for a different guide again!
We made our guide simple and easy to understand so that even if you aren’t tech-savvy, you can do it without any technical or expert assistance.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.