Wondering how to remove phone from MetroPCS account? Deactivating or removing your MetroPCS(Metro by T-Mobile) phone from your account is a straightforward process.
However, you still need to follow some steps to avoid any problems.
First of all, pay all your dues and balances. Once your account is at zero balance, call your customer service to deactivate your MetroPCS phone. However, if you are not satisfied with customer service, you can just stop your payments or deactivate your account by setting up a new phone.
MetroPCS or Metro by T-Mobile is a prepaid carrier, which means you don’t have an active contract with MetroPCS Corporation.
As a result, you are free to cancel your MetroPCS subscription, and you don’t even have to pay a single penny.
Why You Would Want to Remove Phone from MetroPCS Account
The real question is, why would anyone want to remove their phone from their MetroPCS account? Well, there are several reasons that can lead to this decision, such as:
New Phone
As we know, you can only use Metro by T-Mobile service on one account at a time, which means you’ll need to deactivate your line before using your MetroPCS services on a new MetroPCS phone.
Unsatisfied with the Service
MetroPCS services only work on MetroPCS phones. However, if you are unsatisfied with the services or phone, you can simply remove it from your account.
Lost or Stolen Phone
You can also remove your MetroPCS phone from your account if you have lost your device or it’s stolen.
With this approach, the holder of your device won’t be able to make calls or send texts.
Besides these, there could be numerous other reasons that require the removal of your phone from your account, including a tight budget.
Regardless of the reason, with this guide, you will be able to learn how to remove a phone from a MetroPCS account.
Remove Phone from MetroPCS Account – Steps
MetroPCS, currently known as Metro by T-Mobile, is a prepaid service. As a result, you’ll need to pay for your service even before you use them.
This approach is excellent if you want to limit your cell phone expenses.
However, unlike other carriers, you can only use your MetroPCS services on a MetroPCS phone.
So, if you want to activate a phone with a MetroPCS account, you must deactivate or remove your account from the previous phone.
Here is a complete step-by-step guide about how you can remove a line from your MetroPCS account:
Step #1 Pay Your Dues
The first step is to pay all your dues and balances. To remove a MetroPCS phone from your account, you must pay all of your outstanding balances through a valid payment method.
To pay your MetroPCS dues, you can select any one of these approaches:
- Recharge your account
- Go to a MetroPCS store
- Pay with MetroPCS app through debit or credit card
- Dial *99 to pay through an automated system
Even though MetroPCS is a prepaid service, your account could be credited in some cases.
For instance, if you have received an “Emergency Balance,” you’ll need to repay that balance before going to the next step.
Note: This step is crucial. Even though you don’t have any legal or financial obligations with MetroPCS, you still need to pay your dues and outstanding balances.
Step #2 Contact Customer Service
Once your account is on “Zero,” you can move on and remove a MetroPCS phone from your account.
For this purpose, you’ll need to contact Metro by T-Mobile customer support.
You can either:
- Go to a physical MetroPCS Store
- Call at 1-888-8metro8
- Call at *611 from your MetroPCS phone
- Email at custsupport@metropcs.com
You can tell your problems and ask customer support to remove your phone from your MetroPCS account.
Again, if you have an outstanding balance, customer service won’t remove your phone. So, before calling MetroPCS’s representative, make sure to pay your debts.
Note: If you are not satisfied with the MetroPCS customer support, you can also contact T-Mobile (The Developer on MetroPCS carrier).
Step #3 Stop Your Payments
So, neither MetroPCS nor T-Mobile helped you out – what should you do?
Well, in that case, you can simply refuse to pay your payments. Fortunately, you don’t have a legal contract with MetroPCS carrier. So, if you want to deactivate your phone, you can stop your payments.
To stop your automatic payments, you can follow these steps below:
- Login to MetroPCS Web Portal
- Select “Manage & Pay” option
- Click on your “Debit/Credit Card Info”
- Tap on “Remove”
- Confirm your actions
Once you remove your payment information from your MetroPCS account, your bank will not be credited after the end of the month.
Note: If you remove your debit/credit card information from your account, you’ll need to pay your dues through alternative means.
Plus, you won’t be able to renew your subscriptions until you add an active payment method to your account.
Step #4 Remove Your MetroPCS phone
After the month of inactivity, MetroPCS will automatically deactivate your phone. Now, all you have to do is remove a line from your MetroPCS account.
To remove a phone/line from your MetroPCS account, you’ll need to take some additional steps, which are as follows:
- Open a Web Browser
- Login to MetroPCS Web Portal
- Click on the “Phone/Plan” icon
- On the right side, select “Current Services”
- Select the MetroPCS device you want to remove
That’s it. Once you remove your phone from your Metro by T-Mobile account, you can link this account to another phone if you want.
Note: If you want to use your new MetroPCS phone, all you have to do is connect your account to the new phone, and your old one will automatically be deactivated.
Frequently Asked Questions – FAQs
Does MetroPCS Charge Any Cancellation Fees?
Luckily, MetroPCS is still not a contract-based cell phone service provider. So, you don’t have to pay anything to cancel your subscriptions.
Furthermore, if you want to switch or end your services, you can simply not pay for your next month.
Can I Switch My Carrier From MetroPCS To T-Mobile?
Well, the simple answer is, YES. To do that, all you have to do is cancel your MetroPCS subscriptions and bring your smartphone to a T-Mobile store.
Afterward, the representative will guide you on how you can keep your old number while signing up for a new service.
Can you Pay Someone’s MetroPCS Bills Online?
Yes, you can pay other people’s MetroPCS bills through your debit/credit card.
All you have to do is use the “Pay as Guest” feature on your MetroPCS account and make a one-time payment without additional fees.
Read Next: Why Is MetroPCS Hotspot Not Working?
Final Thoughts
Thus, removing a phone from a MetroPCS account is quite straightforward. All you have to do is pay your dues, call MetroPCS customer support and follow their instructions. However, if you are not satisfied with customer support, you can simply stop your payments from the next month and remove your line from your MetroPCS account.
With this guide, we hope you have learned how to remove phone from MetroPCS account.
Keep in mind that you have to pay your outstanding balances before migrating from one phone to another.
So, just pay your dues and call MetroPCS customer support to remove your phone from your account.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites. Check out more about him here.