Perhaps you’re wondering about the process of how to get phone records from AT&T, but you just can’t find the comprehensive guide to help you with it.
Worry not, because, in this guide, we will be covering the steps that you can take to accomplish it!
Moreover, we’ll even educate you in terms of the latest records you can download!
To access your phone call history, sign in to your account in myAT&T for Business. Choose My Digital Phone > Check or Manage Voicemail and Features.
Then, choose Call History and navigate to the page that says AT&T Phone Call Logs.
Before we dive straight into that topic, let us first understand what you can get in this guide.
What Phone Records Can You Get From AT&T?
Many people are questioning how to get cell phone records from AT&T. What they don’t know is that the things they can get are extremely limited!
It’s not like an AT&T representative is capable of giving you the exact phone calls – they can’t!
For instance, if you’re after the specific 20-second conversation you’ve had with a particular number, this is not the guide for you.
But, they can actually give you a few and significant information about some phone calls you have made and received.
They can give you data and information such as the phone calls you made including date and time, as well as the phone calls you received including date and time.
Furthermore, you can also find out the number/s that called you and you called!
So, how do you get all of this data and information? Whether you need it for work, for business, or for personal needs, here’s how you can get it!
The Process of Getting Phone Records From AT&T
Viewing or accessing the call history of your AT&T phone is not as complicated as how people imagine it to be!
In fact, you’ll easily be able to follow all the steps needed for it!
We will even give you two (2) different ways of doing it!
This is so that you’re able to weigh and determine what process will work better for you!
How to Get Cell Phone Records From AT&T via the Online Facility
The steps to achieve this are explained below:
Step #1: Access Your AT&T Account
In order for you to be able to get data and records of your AT&T phone, you first need access to your AT&T account.
Sign in using your User ID and your Password. In case you forgot it, don’t worry!
You can simply click on the Forgot Password button just below the password field and follow all the steps to reset your password.
Step #2: Navigate to Phone Features
Once you’re inside your ATT account, the next thing you want to do is to navigate to phone features.
It’ll usually be in the front panel with all other main categories.
After that, click on the Call History tab to access the history and the data of the calls that you’ve made in a given timeline.
Step #3: Sort the Data You Want to See Accordingly
You can do any of the following to be able to sort and arrange the data according to your needs:
- Utilize the arrow keys to display results in the descending or the ascending order based on the date
- Highlight a heading like a number or a name to filter it more specifically
- Download the call logs in any of the formats available (PDF, XLS, and CSV)
This process is the same even if you have an AT&T business account.
The only difference would be the website you’ll be logging into.
How to Get Phone Records From AT&T via U-Verse TV
Other than using the online facility, you can also utilize your U-verse TV to be able to get calls and phone records!
Here’s the step-by-step process on how you can do it:
Step #1: Activate Your U-Verse TV
The first step is to turn on and activate your U-Verse TV. Moreover, you have to make sure that it’s connected to the internet.
Once that is done, what you have to do next is to press the [MENU] buttonon your U-Verse TV remote control.
Step #2: Navigate to the Interactive Section
When you’re done toggling the menu, scroll down and proceed to the Interactive Section, and select Call History.
From here, a list of phone calls with numbers and dates will be displayed.
Step #3: Choose a Phone Number
The next step is to choose a phone number so that all calls will be filtered to that specific phone number.
This will only be applicable if you have multiple phone lines under the AT&T account.
Meaning, you’ll see all the calls that have been made with that particular phone number.
You can also sort it by the date and the name of the person (if it’s registered in the contacts).
Step #4: Sort Data and Information
Lastly, hit on OK to be able to view all the logs of calls, both answered and missed calls.
Using your U-Verse TV, you’ll easily be able to get the phone records you always wanted to get!
In the event that you don’t have the remote control, you can download the AT&T U-Verse app!
It is available on both iOS and Android devices, so it doesn’t matter what smartphone device you’re using!
Apart from that, the app can also give you access to the phone records you need as well because the app is as good as the U-verse TV!
Simply, it means that you can use your smartphone to access and get the logs you want to get as well!
You just need the application installed on your smartphone or your tablet!
Can You Delete Call History From AT&T Account?
You might be wondering; would you be able to delete calls from your AT&T account?
The short and simple answer to that question is no. It’s not possible to delete any of the calls in the AT&T account.
Even if you deleted the logs from your phone, it will still appear when you access them using your AT&T account.
For the benefit of everyone, what you’ll see if you access the history are all of the calls that have been made and received in either the most recent 100 calls or in the past 60 days.
Other Records You Can Get With the AT&T Online Facility
Apart from the mobile phone calls, you can also view and check the usage and the balance of mobile data.
Also get information on text messages (numbers texted and numbers received texts from), as well as the usage of other people or lines on your account!
Conclusion
You don’t need to go through the hassle of waiting for an hour on the phone for an AT&T customer service representative to pick it up.
Neither do you have to go to a store and request a copy of it! With this guide, you’ll have the ultimate answer on how to get phone records from AT&T!
If you ever find yourself in need of help in terms of accessing call logs or call history, you can easily go back to this guide!
Read Next: Learn if you can use AT&T phone on Verizon.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites. Check out more about him here.