Did you cancel your Hulu subscription, or did they overcharge you? Either way, you would want to know how to get a refund from Hulu. Luckily, we know the trick!
Hulu is among the top subscription services right now. Their monthly charge starts from $6.99per month.
However, problems can arise with your account. Here are the proven ways how you can get your money back with Hulu.
If you want to get a refund from Hulu, you’re on the right page. We’ll help you deal with Hulu’s refund policy.
To get a refund from Hulu, you need to send a request first. If you don’t wish to continue your subscription, cancel your account and request a refund before the start of a new billing cycle. You can also call Hulu customer care to help you.
You should consider a few important things when asking for a refund. We’ll help you understand them before we move on to the steps.
When it comes to the Hulu refund policy, the terms and conditions are pretty straightforward.
It can sound a bit strict, but a lot of people have gotten refunds for more mundane reasons.
However, knowing these certainly helps to give you a better chance of getting your money back.
Let us discuss them in detail to make the process as smooth as possible.
1. Refund for Accidental Payment
Your kid may have signed up for Hulu and used her credit card to pay for the subscription.
This is also applicable if you only want to avail yourself of the free trial but forgot to cancel the subscription.
2. Refund for Overpayment
Hulu may have charged you twice for your subscription. In this case, you should initiate a refund request within 30 days, or else you won’t be able to get your money back.
3. Refund for Downgrading your Plan
You downgraded your subscription, but Hulu still charged you for the price of your previous plan. You can get a refund for the discrepancy.
4. Prorated Refunds
If you downgrade your subscription in the middle of a billing cycle, you can expect a prorated refund.
It will be calculated based on the price and the amount of time left in your current billing cycle.
Remember, deleting your Hulu account or uninstalling the app does not warrant a refund.
Under certain circumstances, it’s in Hulu’s sole discretion to issue refunds. But, if you receive a refund, it will appear in your billing history. So, here’s how to get a refund from Hulu.
While Hulu provides the perfect opportunity to watch your favorite shows, it is not without flaws.
If you want to unsubscribe and get a refund, you want to cancel your account first, then request a refund.
If you’ve accidentally paid for a subscription, you want to contact Hulu the moment you discover it.
Now that you know what you need about Hulu’s refund policy, let us proceed to the steps.
You can’t always get a refund from Hulu. According to Hulu’s terms and conditions, there are a few scenarios where they can grant a refund.
As long as your situation fits into one of them, the quickest way to get a refund would be to request one via Hulu’s website.
If you’ve not noticed it yet, there’s no straight-up ‘Ask for a Refund’ button on their site. It’s understandable.
If it’s readily clickable, everyone would be asking for a refund every second.
As long as your case fits any of the situations above, there’s a good chance that your request is going to be approved.
Here’s how to request a refund via the Hulu website:
- Go to the Hulu.com website and log in using your account.
- Scroll down and find the Help Center link.
- Click on it and select Submit Requests.
- Choose Refund Request.
- Enter all the necessary information and click Apply.
Note: It helps if you explain your situation in detail, as they would be able to decide if you’re eligible for a refund.
If you can’t request a refund via Hulu’s website, you still can get your money back.
One of the ways that you can do it is by calling Hulu’s customer support hotline.
It’s a fairly straightforward process where you call, ask to talk to a live agent, and explain why you’re asking for a refund.
Here’s how to request a refund through Hulu’s customer support hotline:
- Dial 888-265-6650 to reach Hulu’s customer support hotline.
- Ask to talk to a live agent.
- Explain in detail why you want to cancel your account and get a refund.
- If it’s approved, wait for the refund to reflect on your account.
Pro Tip: Live agents are usually incredibly helpful whenever you ask to cancel your account and ask for a refund.
Cancellations and refunds are usually done on the platform you paid it.
So, if you signed up for Hulu on their website, you want to check out the first two methods above for the steps to get a refund.
However, other ways exist to sign up for a Hulu subscription.
One of the ways to sign up for Hulu is to pay for it as soon as you download the app on your phone.
This payment is going to go through your app store. In this case, you also will need to cancel your subscription and request a refund via the app store.
If you signed up on your iPhone, this is how you request a refund:
- On your phone, sign in to reportapoblem.apple.com.
- Select the “I’d like to” box and choose Request a refund.
- Choose a reason why you’re requesting a refund.
- Select the Hulu subscription from the list.
- Tap on Submit.
Note: You’ll also want to choose to cancel your subscription if you’re asking for a refund.
If you can sign up for Hulu on the Apple App Store, you can also do it with the Google Play Store.
They have a similar refund policy to Hulu, so you shouldn’t have much of a problem if you want to get your money back after canceling your subscription.
Here’s how to get a refund via the Google Play Store:
- Open the Google Play Store app on your phone.
- Tap on your profile icon at the top right.
- Go to Payments and Subscriptions, then Budget and Order History.
- Select your Hulu subscription.
- Tap on Request a Refund.
Tip: If you just signed up for a Hulu subscription and it has not been 48 hours, you should be able to request a refund successfully.
A surefire way to get a refund for just about everything is to go through your credit card. This also works for online subscriptions, like that from Hulu.
No matter what platform you used to get your Hulu subscription, as long as you know which card you used, you can go straight to the source and ask them for a refund.
The main difference between getting a refund from your card and from Hulu is that your card doesn’t usually ask a lot of questions.
As long as you say that you’re unsatisfied with your product, they’ll gladly give you a refund.
Here’s how to get a refund from your credit card company:
- Check the back of your card and call their customer service hotline.
- Ask for a live agent to attend to you.
- Let them know that you want to refund your Hulu subscription.
- Explain to them why you want to get a refund.
- Wait for their approval.
Note: Once Hulu knows that you’ve asked for a refund and is successful, they will cancel your account.
You can follow these steps to get a refund from Hulu successfully. The trick here is to explain why you want to get a refund and be friendly.
Remember that the customer support agents are only doing their job, but they’ll gladly help you get a refund, even if it’s a partial one.
Feel free to contact Hulu’s customer support via chat, email, or phone.
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Now that you know how to get a refund from Hulu, you can follow these steps and get your money back.
Even though they can be quite strict with refunds, getting one is possible as long as it’s reasonable.
Make the call and contact Hulu. They’ll be glad to work with you depending on your needs.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.