Sky Go app not working issues are among the significant causes of headache for its users. Whatever device you are on – be it an Xbox console, tablet, mobile, or laptop, Sky has made it possible to watch TV anywhere you are with this on-demand service.
However, some of you may have experienced seeing a Sky Go black screen on your device at least once in your whole life.
“Not knowing how to handle this issue can be quite frustrating and irritating.
Fortunately, this comprehensive troubleshooting guide can help you with your problems and get your app running in no time.
The Most Common Sky Go Not Working Issue
Receiving error codes on your device is not something you would want to see while relaxing from a stressful day at work.
With these on-screen messages, you would not be able to watch anything on your Sky Go app or Sky Go Extra.
For instance, users who have downloaded its new update have rung up Sky’s customer service hotline for one particular reason – a Sky Go black screen.
Some have reported experiencing this problem immediately after they have signed into the app.
Meanwhile, others have complained about not seeing the play button after clicking on the programme they would want to watch.
But before you contact their customer service hotline, you can try out these basic troubleshooting techniques on your laptop or Xbox one console.
Sky Go Not Working on Laptop
With this on-demand TV service, you get to watch your favourite channels and shows from your laptop’s comfort.
But it can be quite frustrating when you encounter Sky Go not working problems on your computer.
“Sky Go makes use of the Microsoft Silverlight plug-in to run several internet applications.
However, if you are using the Google Chrome web browser, then we have bad news for you – Google Chrome no longer supports this application framework.
So, the best way to access this on-demand TV service is by changing to an alternate web browser.
Among the best browsers available to download to stream your favourite channels and programmes include:
- Download Opera
- Download UR Browser
- Download Internet Explorer
Windows 10 users must note, however, that the new Microsoft Edge browser also does not support the Silverlight plug-in.
Sky Go Desktop App Not Working
If you want to get the same functionality with a few additional features, installing its desktop app may be the better alternative.
It allows you to download and access these shows offline wherever you are.
But the primary reason your desktop app stops working is because of your Cisco Video Guard Monitor software.
To fix this issue, follow the guided steps below:
Method 1
Windows
- Press Ctrl + Shift + Esc at once to open the Task Manager.
- Open the Processes tab and right-click on the Cisco Video Guard Monitor option.
- Select End Process.
Mac
- Press the Spotlight icon on the top-right side of your screen.
- Type “Activity Monitor” and press the Search icon.
- Open the CPU tab and select Cisco Video Guard Monitor.
- Once highlighted, press the Quit button
It could also be possible that there is a screen capture utility running in the background. If this is the case, end the process in the Processes or CPU tab.
If this method does not fix the problem, you can try other alternative methods.
Method 2
Some firewalls may interfere with streaming services. To fix this issue, follow the guided steps below:
Windows
- Type “Control Panel” in the search bar and press the Enter button.
- Choose System and Security and click on the Windows Defender Firewall option.
- Select the “Turn Windows Defender Firewall on or off” tab and turn off the firewall.
- Click the OK button.
Mac
- Press the Apple icon on the top-left of your screen.
- Choose the System Preferences menu.
- Select the Security & Privacy option.
- Click on the Firewall tab and press the Stop button.
Method 3
If your problem persists even after you have tried the methods above, you might want to consider reinstalling the app. To do this, follow the guided steps below:
Windows
- Type “Control Panel” in the search bar and press the Enter button.
- Choose Programs and click on the Programs and Features option.
- Select Cisco VideoGuard and uninstall.
- Select the Sky Go app and uninstall.
- Download the Sky Go app from their website and follow the on-screen instruction to install.
Mac
- Press the “Finder” app on your dock.
- Open the Applications folder.
- Remove the Sky Go app.
- Press the Spotlight icon on the top-right side of your screen.
- Search for “Cisco” and click the Show All option
- Delete its installation folder.
- Download the Sky Go app from their website and follow the on-screen instruction to install.
Sky Go Not Working on Xbox One
If you use an Xbox One console in streaming your favourite Sky channels and programmes, you may have also experienced seeing a Sky Go black screen.
When this happens, you can try the basic troubleshooting methods listed below for this type of device.
Method 1
The most common way to fix issues on your Xbox One is by reinstalling the app. To do this, follow the guided steps below.
- Go to the My Games and App tile.
- Press the Start button on your controller and click uninstall.
- Go to the Store and press the Apps menu.
- Search for Sky Go and install.
Method 2
If the Go app from Sky app stops working on your Xbox One game console, you may need to perform a hard reset to clear its cache. To do this, follow the guided steps below.
- Without turning off the system, hold down the power button of your Xbox One for 10 seconds.
- Once it switches off, turn it back on. You should be able to see a green screen upon start-up.
Still Encountering Errors?
If these issues continue, it might be time to reach out to their customer service hotline for your concerns. You may contact them at 0800 151 2747 or 0344 241 1653 from Mondays to Sundays from 8:30 AM to 11:30 PM.
Conclusion
Never experience Sky Go app not working issues ever again! With the troubleshooting methods we discussed, you can enjoy streaming your favourite channels and programmes on any device.
Boost your Sky Wifi
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites. Check out more about him here.