How to downgrade Cox internet service easily? For seasoned and new customers, finding the right and most appropriate internet plan may not be that easy.
There will be several considerations when choosing an internet service package and it could include unlimited data, upload speeds, fast internet network, good internet channels, and lower rate.
If you are one of the many Cox customers who are trying to figure out how to downgrade most Cox plans rather than investing in cable TV subscriptions, then this article is for you.
The best equipment here is the proper knowledge.
There can be two approaches you can try when dealing with the Cox internet service package. One is considered to be relentless, while the other one is the gentler kind.
Considering the various packages, if you happen to get an internet package that does not meet your needs and inclinations, there will be a possibility that you will opt to downgrade.
Cord cutters also have preferences on their internet after letting go of the phone and cable TV. Although cable TV is already entertainment, the internet has been a priority of many people. Social media, Facebook, for instance, is a hit to many online users.
Any person can downgrade your Cox internet service package. However, that person must realize that this task can involve some frustrations. Hence, patience is an important piece of equipment.
There are several reasons for wanting to downgrade Cox internet service:
- You want to reduce your expenses.
- You want to get the right package.
- You want to suit your needs with a new and affordable plan.
Note: Remember that the timing can vary for each state and region. Check the official timing posted on the Cox website page.
The website page of Cox may feature useful links that are meant for most users who wish to upgrade their internet.
However, for those who learn how to downgrade internet service with Cox online, the link is not available. You should be very patient.
Your patient will be tested should you wish to downgrade your Cox internet service package since the website page does not feature a link for downgrade. You will have to deal with the customer service agents.
Since there are no links on the website page to check for your downgrade concern, you should get your phone and initiate the call during the Cox billing support hours.
You can expect both approaches – the relentless and gentle way – to work efficiently if you can deliver the best personality.
Several customers, including new customers, have successfully pulled it off when they called Cox customer support over the phone and announced that they are already exhausted of the expensive price and have decided to switch to another company and plan to cancel service.
It can only be an empty threat from the users to intimidate the representative of Cox but it can work.
Cox does not want to be defeated by other providers and they do not want their customers to transfer.
The negotiation strategy will ask you to reach Cox Communications so you can personally deliver the news that you are set to switch to another internet company and intend to cancel Cox’s account because of the significant price that you pay in your bill.
Cox rep will endorse you to the retention department and this is where you should insert your personality.
Being Strong-Willed and Smart
Expect the customer service department to pursue you, however, you should not let them cancel your objective. With that, you have to be strong-willed and smart.
It means that you should deliver strong points, enough to capacitating you so that Cox representative will listen.
The people in the Cox retention department are known to be knowledgeable so you have to be straight but reasonable about your inclinations.
Once you are endorsed to the retention department, simply deliver a simple but clear message – that you have decided to leave Cox because you find it impossible to pay the extremely high bill and it is somehow affecting your mood.
Talk to them about your plan to go online to look for another internet services package.
Elaborate your sentiments by bringing up your performance as a customer to Cox. Remind the department how good you were and that you have never missed paying your bill on time.
Emphasize that you have been a loyal customer of Cox for the past years. Share the important point that could help the company realize your value as an internet customers. Let Cox realize that losing you can be a big mistake.
Do not give up
If you talk smoothly and you have effectively relayed the important point, you can possibly have better deals in Cox internet-only plans.
However, if you think that their new offer is not enough, then continue your battle. On the other hand, if you find the deals and discount satisfactory, then simply accept it and congratulate yourself for the good work.
If you can present valid points and can establish a remarkable impression during your negotiation, the retention department can reduce the prices and downgrade your internet services package.
You cannot expect Cox to simply reduce your internet prices with you doing nothing. The thing that you should remember is that if Cox refuses to offer a better deal, continue with the negotiation. Emphasize your difficulty paying the high rates.
The gentler approach will ask you to speak straight to the customer retention department of Cox.
You should explain to them your concerns and difficulties in paying the bill for your current internet services. The customer retention team will gauge your sentiments and they might give you a better internet offer.
Listen to what they will say.
Do NOT Run AROUND
Do not run around so they can address your concern thoroughly. You should explain to Cox directly that you wish to avail better intro rate or discount. Tell them exactly what you need.
Let Cox know you want to save money so you have been checking out websites of other internet providers with a cheaper price so you can learn more information and manage the pay.
It will be more convincing if you can mention the names of the competitors, you have contacted online or through the phone.
Regardless of whether you will take the cutthroat approach or the gentler one, it is always recommended that you maintain your composure and be polite when making the service call at Cox over the phone.
This only means that even if you find it more comfortable to deal with Cox in a cutthroat approach, you are still expected to show respect and act reasonably.
What if you have already tried the cutthroat and gentler approaches and you still didn’t get the result that you want from Cox?
The only thing you can do is cancel Cox account or accept the second-best offer they have given. It is always possible to contact Cox through phone or Cox website and re-negotiate the deal.
Perhaps the time is simply not the right time for negotiating with Cox.
Read Next: Why is my Cox Internet Temporarily Disabled?
Learning how to downgrade Cox internet service can help customers with the process of reducing the price of their data service.
If you think that downgrading is the correct thing to do for your business or in your new house, then you should try your luck by negotiating with Cox so you can still continue going online.
Any customer will understand that negotiations with Cox can get frustrating. However, you do not have to feel intimidated if you know what to say.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.