Before, canceling your Sparklight Internet subscription can be a nasty piece of work.
Thankfully, we know a few tricks to help you. Here’s a complete guide on how to cancel Sparklight Internet.
Sparklight’s biggest upside is its no-contract plans that allow you to have fast and reliable internet without the commitment.
You might think that canceling it can be a problem. The good news is that you can get rid of your Sparklight account easily.
Here’s how to cancel your Sparklight Internet effortlessly.
There are a couple of ways to cancel your Sparklight subscription. You can do it over the phone or via email. If you own the equipment, it does not need to be returned. Otherwise, you must return it to your local office. Then, you will be scheduled for disconnection. Make sure to confirm fees and refunds against your account.
Before we discuss how to cancel your Sparklight Internet thoroughly, let us elaborate on the important things you need to know about ending your subscription.
What You Need to Know to Cancel Sparklight Internet
Sparklight is one of the most reliable Internet, phone, and cable service providers out there.
✅ It Gained Popularity Due to Its No-Contract Deals
But, if you are no longer happy with your Sparklight Internet subscription, canceling it is the right decision.
✅ Request Account Cancellation
You can cancel your Sparklight subscription anytime you want. Since you don’t have a contract, you don’t have to worry about incurring any disconnection fees.
You can contact Sparklight and they’ll take care of the rest.
✅ Confirm Cancellation
After calling Sparklight customer support, you may be asked to write a confirmation letter.
They might offer you discounts to try to keep you as a client.
✅ Return Your Sparklight Equipment
If you are leasing equipment from Starlight, you need to return it to your local office. Only then, you will be scheduled for disconnection.
✅ Refund Eligibility
Sparklight has a 30-day money-back guarantee. If you do not like the service, cancel within the first month to get a refund.
Even if you go over 30 days, as long as you return your equipment, you can be eligible for a refund.
Now that you have a good idea about canceling your Sparklight subscription, we can now proceed with the actual steps that you need to take.
Complete Guide on How to Cancel Sparklight Internet
One of the advantages of having a Sparklight account is that there are no service contracts to think about.
Reminder: It means that you can cancel your subscription at any time.
If you’re concerned about termination fees, Sparklight doesn’t have those. Whenever you’re canceling your account, it’s not going to be something that will be at the top of your mind.
- The only aspect of canceling your account that you need to remember is returning your leased equipment.
With Sparklight, you can lease equipment from them or own it. If your equipment is leased, you need to return it to Sparklight.
Let’s get to the steps on how you can successfully cancel your Sparklight account.
1. Cancel Sparklight via Online Customer Support
There are different ways to cancel your Sparklight internet subscription. A convenient method is to go through your online Sparklight account.
Unlike other providers, which don’t allow you to process your account through the online portal, Sparklight offers it.
It’s not as straightforward as doing it through other channels. However, having this option is great as it gives you a bit of flexibility on how you want to process your account cancelation.
Here’s how to successfully cancel your Sparklight internet online:
- Go to the Sparklight website at Sparklight.com.
- Click the login button to sign in to your account.
- Find the Chat Now button and select it.
- Get in touch with a customer support representative.
- Let them know you want to cancel your account.
Note: Logging into your account can make the process faster as you would not need to verify your account information.
2. Cancel Sparklight by Calling Customer Support
Canceling your Sparklight internet subscription through the online portal is not the easiest way to do it.
It’s not as straightforward as you expect since you’re going to need to go through several options before you find the chat button.
- A more direct approach would be to call their customer support hotline.
Even though chat support can happen in real-time, calls are more personal and have a better rate of success since you’ll be able to clear concerns as quickly as possible.
You will get to talk with their representative, which will help you process your account cancellation request.
Here’s how to cancel Sparklight through their hotline:
- Call Sparklight’s Billing department at 877-692-2253.
- Talk to a customer service representative from Sparklight.
- Let them know you want to cancel your account.
- Verify your account by providing your account number and service address.
Note: Sparklight's customer service hotline is only available Monday to Friday from 8 a.m. to 5 p.m. MST.
3. Cancel Sparklight Internet Service at Their Stores
If you’re looking for a more personal approach, you can cancel your internet subscription without going through the previous two steps.
- You can cancel your Sparklight subscription by visiting one of their physical stores and processing it there.
Their in-store staff will help you go through the process so you can successfully close your account.
If you don’t want to run into a lot of issues while canceling your account, this is the method that we highly recommend you go for.
It’s not just your cancelation, but the equipment return process is also simplified.
Here’s how to cancel your Sparklight internet in the store:
- Find the nearest Sparklight location at Spatklight.com/locations.
- Bring all of your leased equipment to the store.
- Talk to a Sparklight representative to cancel your account.
Pro Tip: If you can't go to the nearest Sparklight office you can get a technician to collect the leased equipment in your home.
4. Return Your Sparklight Equipment After Cancellation
After dealing with the formalities of canceling your account, you will still need to return any leased equipment you have.
This is a necessary step so you can avail yourself of any refunds and not incur any additional fees from unreturned equipment.
You want to make sure that you’re returning all leased equipment so you won’t have to pay any penalties.
Here’s how to return your Sparklight equipment:
- Cancel your Sparklight service using any of the methods above.
- Pack your Sparklight equipment in a box.
- Bring your equipment to the nearest Sparklight store.
- Alternatively, you can arrange for a technician to pick up your equipment.
Note: If you own your equipment, there is no need to return them.
5. Confirm Fees and Refunds Against Your Account
Now that you have everything sorted out regarding your account, you want to verify if your account is eligible for refunds.
There are also instances where your account will incur additional fees, and this is the time to verify your final bill so you can settle it.
There are circumstances where your account will be eligible for refunds. As long as you know that you met these, you can calculate and check that your final bill is accurate.
Here’s how your Sparklight account can be eligible for a refund:
- You cancel your Sparklight service in the first 6 months.
- You have an on time payment history.
- You canceled your Sparklight service within 30 days for a full money back.
- You returned your equipment in good condition.
Note: Your refund will come within 4 to 6 weeks of canceling your service and returning your equipment.
After canceling your Sparklight internet and returning any of the equipment you leased, you can expect your refund to come in the mail in check form.
If you have any questions regarding your account after canceling it, you can contact Sparklight customer support.
Now that you know the exact steps you need to take on how to cancel Sparklight internet, it’s time to get it done.
Whether you’re canceling it since you’re moving or changing your service provider, you can cancel your internet subscription easily.
Follow these steps closely so you can get your refund.
Read Next: Why Is My Sparklight Internet Not Working?
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.