how to cancel my consumer cellular plan

Do you want to know how to cancel my Consumer Cellular plan? You’ve come to the right place.

It can be frustrating that you don’t know what steps to take to cancel your subscription.

However, we’ll let you know how we did it with our Consumer Cellular plan.

Let’s find out how!

There are several ways to cancel your Consumer Cellular plan. The most convenient one would be to log in to your online account portal and cancel from there. You can also use their customer support chat channel.

Before you start canceling Consumer Cellular service, there are a few things you need to know about your plan.

Consumer Cellular Service Cancellation Policies

Most companies do not allow you just to cancel their service. They have various cancellation policies that involve fees and lock-in periods.

Fortunately, Consumer Cellular does not have a contract.

1. Cancel Subscription From Device

Getting out of your Consumer Cellular subscription from your device is the most convenient way. Directly contact customer service to cancel it from their end.

2. Customer Support

Either you spent a lot of time on hold or are waiting for the next available agent.

If you can’t contact customer support over the phone, cancel your subscription via PayPal.

3. Not Satisfied With Their Service

If you want to cancel your Consumer Cellular plan, you are probably fed up with their customer service response.

It’s understandable you want to switch to a carrier that accommodates all your mobile and communication needs.

4. Cancellation Policy

The best thing about Consumer Cellular is it offers a 100% risk-free guarantee. You can cancel the service and return the phone within 30 days.

5. Refund Policy

Consumer Cellular offers a full refund if you return the phone and cancel their service within 10 business days. However, your data usage should not exceed 500MB to be eligible.

6. Cancellation Fees

Consumer Cellular is a prepaid service. It does not have cancellation fees or early termination fees. Your monthly charges will only be prorated once you decide to cut your plan.

Now that you know everything about canceling your Consumer Cellular plan, let’s proceed to the actual steps you need to take.

How to Cancel My Consumer Cellular Plan

cancel consumer cellular plan

If you want to know how to cancel your Consumer Cellular subscription, here’s what you should do.

Whether you don’t like their service or are relocating to an area with no Consumer Cellular coverage, canceling your subscription has never been easier.

You can call them by phone or go through the official Consumer Cellular website. Once cancelation is confirmed, you will receive a mailing label to send back your device.

If you’ve decided you want to cancel your Consumer Cellular plan, follow the steps below.

Method #1: Cancel Your Plan Through Your Online Account

Consumer Cellular has an online portal where you can manage just about every aspect of your account. It’s a convenient way to track your usage and make sure that you pay your bills on time.

It’s a nice access point to know more about your phone, network, and usage, so there are no surprises at the end of the month.

It also makes canceling your account a lot easier since you’ll be able to contact their customer support through your account.

Here’s how to cancel your Consumer Cellular plan through the online portal:

  1. Go to the Consumer Cellular My Account login page.
  2. Enter the phone number and password linked to your account.
  3. On the homepage, click on Contact Us.
  4. Select the chat option.
  5. Let them know you want to cancel your account.
Note: This is an excellent way to cancel your plan since you’re going to have all your information ready on your account dashboard.

Method #2: Cancel Through the MyCC App on Your Phone

using app phone

Apart from your online account portal, Consumer Cellular also has an app counterpart that you can access.

If you have an iPhone or Android device, you should be able to get the app and use it to manage your account.

The access you get is similar to the online portal, except that it’s in app form. It’s even more convenient since you can easily access your account on your phone.

Here’s how to cancel your plan using the MyCC app:

  1. Launch the MyCC app on your phone.
  2. Log in using your number and password.
  3. At the bottom menu, select Support.
  4. Choose whether you want to chat or call.
  5. Let them know you want to cancel your plan.
Tip: Your login information should be the same as the online portal, so you don’t have to remember a different set of usernames and passwords.

Method #3: Cancel Your Plan via Support Chat

If you don’t feel like going into your Consumer Cellular account, there’s still a way that you can cancel your account.

You can go straight to their contact page and choose the chat option.

They have a chat button that’s readily available, so you can get any type of assistance quickly.

use support chat

Their chat channel allows you to talk with a Consumer Cellular support and account specialist. It’s not available 24/7, though.

You can chat with them every day from 6 AM to 5 PM Pacific Time.

Here’s how to cancel your account through their chat channel:

  1. Go to the Consumer Cellular contact page.
  2. Scroll down to find the chat button.
  3. If it’s active, you should be able to click on it.
  4. Let them know you want to cancel your account.
Note: Be prepared to provide your information, like account details and account names, so that they can process your request.

Method #4: Cancel Your Plan by Calling Customer Support

Since Consumer Cellular’s chat channel isn’t available all the time, their customer support number is.

You can always call them and let them know that you want to cancel your account.

It’s easy since their support specialist should address your concern and help you process your cancellation request.

contact customer support

They will also let you know the remaining steps that you need to do if necessary.

Their support agents should help you get your device ready to return if necessary. You’ll also know if you’re eligible for any refunds or bill adjustments.

Here’s how to call Consumer Cellular to cancel your account:

  1. Dial (888) 345-5509 on your phone.
  2. Wait for the customer agent to pick up.
  3. Tell them that you want to cancel your account.
  4. Verify your account by having your information ready.
Note: Calling is more direct, and you should have your account canceled by the time you end the call.

Method #5: Remove Your Credit Card if You’re Signed Up to AutoPay

Consumer Cellular makes life a lot easier for you with their AutoPay service.

It transforms your account into a subscription where you save your credit card information, and they charge you every month automatically.

However, if you’re canceling your account, you want to make sure that they won’t be able to use your credit card.

remove credit card

You should be able to do that by removing your card as a payment option in AutoPay.

Here’s how to remove your credit card from your account:

  1. Log in to your Consumer Cellular account portal.
  2. Go to the Billing menu, then select Edit Billing Info.
  3. Look for Payment Type, then click on AutoPay.
  4. Select Remove Card.
  5. Click on Save Change.
Pro Tip: You can also inform your credit card company that you want to stop making payments to Consumer Cellular using your card.

Method #6: Returning Your Device After Canceling (if Needed)

Finally, you might need to return your device after canceling your account.

If you got a new phone with your new account, you should be able to return it and not pay anything.

They’ll send you a shipping return label, so all you need to do is send your phone back to Consumer Cellular.

return device

Here’s what you need to consider when returning a device upon canceling your account:

  1. Return your phone within 30 days with data use of under 500 MB.
  2. If your phone is over 30 days and over 500 MB of data use, you can still return it.
  3. If this is the case, your final invoice will be prorated.
  4. Refunds are posted to your credit card within 10 days.

These are the steps to cancel your Consumer Cellular account.

You can always call Consumer Cellular customer support to complete the cancelation process if you run into any issues.

Read Next: How to Fix Consumer Cellular Voicemail Not Working?

Bottom Line

How to cancel my Consumer Cellular plan? If you’re still asking this question, you need to look at the different methods on how you’ll be able to achieve that.

The steps are quick and easy since everything you need is available in your Consumer Cellular account or their customer service hotline.