How to Cancel BT TV But Keep Broadband?- (Complete Guide!)

You may be wondering how to cancel BT TV but keep broadband. Is it possible to Cancel BT TV and keep the broadband?

If this is your dilemma, do not worry. There are some good tips for canceling BT TV but keeping broadband.

The approach you take will determine if you will be successful or not.

You can cancel your BT TV subscription and keep Broadband from your BT online portal.

If you have a BT ID, simply log in to your account and change what you view.

Alternatively, you can call BT customer service. The change will be made immediately as long as you have your account number.

This article looks at the details and the ways to cancel BT TV and keep broadband. Keep on reading to find out more about BT TV cancellation.

Requirements to Cancel BT TV and Keep Broadband

If you are wondering how to cancel BT TV but keep the internet you must look at your terms and conditions.

BT TV details all the steps in their terms of service.

For those looking to cancel BT TV alone here are the conditions

You must provide a 30-day notice
You must return your BT Youview box
You can only cancel if the contract is nearing its

Note: You may receive a refund for your BT TV Youview box if it is in good condition.

Ways to Cancel BT TV and Retain BT Broadband

There are three key ways you can use to cancel BT TV and retain broadband.

These options are

Cancel BT TV online on your self-service portal
Cancel by calling BT TV and requesting to change to a broadband-only package
Cancel by submitting a request over their social media handles requesting to migrate to broadband-only.

How to Cancel BT TV Online

You can cancel BT TV online by visiting their TV packages page. You will be required to log in with our BT ID to make any changes.

If you do not have a BT ID please register for one here.

From here you will be able to add services to your package and remove services.

If you do not want to have BT TV anymore, simply shift to an option that offers internet only.

This should be processed immediately but the new package will only become active after 30 days.

Canceling BT TV Over the Phone

The other way to cancel your BT TV and keep your broadband is by calling.

Calling is more convenient if you do not know how to deal with online processes.

When you call BT customer service, all you have to do is provide your details. The rest of the processes will be done by customer service.

When you call, ensure that you have your account number ready. If you do not know your account number check it on your recent bill.

For convenient service call BT during these hours:

Monday to Friday, call between 8 am and 9 pm
On Saturdays, call between 8 am and 8 pm
On Sundays, call between 9 am and 6 pm

Note: If you call when the lines are congested you have to wait in line.

Lines are usually busy late evenings.

The Ideal Numbers to Call BT for TV Cancellation

You can either call BT from your landline or mobile phone. You can also call BT even if you are outside the UK.

For landline callers, use 0800 783 1401 at normal rates. For those outside the UK, call on +44 150 174 7714.

Given that all of the above numbers have some charges, make sure you have the details ready. Never call and start looking around for your account number while on hold.

You can cancel more than one service by calling BT customer service.

You should also be clear about what changes you wish to make. Customer care representatives will ask you about the changes you want to make.

Cancel BT TV on Social Media

We all know how frustrating it can be when you try calling customer service.

If BT customer service won’t pick up your call immediately, try messaging them on social media.

Social media platforms are often active and provide a quick solution. For instance, BT TV has a response time of under 5 minutes on Twitter.

You can message BT TV on their social media platforms with all types of requests. This includes requests to change the package.

Just let them know that you would love to change the package to broadband-only.

Here are BT TV handles:

Note: Always have your account details at hand whenever you start a conversation with BT customer care online.

Do You Have to Return the View Box to Cancel BT TV?

Yes, you will have to return your Youview box to cancel your BT TV contract. However, the return policies change over time.

At the moment, it is required that you return a Youview box that was purchased on or after 19/12/2019.

How to Return BT Youview Box

As noted, you must return your box to BT TV. This is mandatory even if you have finished paying for it.

The main reason for insisting on returning the box is so that they can dispose of it in an eco-friendly manner.

There are three channels provided to return your box.

If you do not return the box within the required time you may not complete the transfer of the package.

Send to Post Office

You can drop your Youview box at your nearest post office. You will not be required to pay for posting stamps.

Usually, BT will send you a return bag where you will package the device. Make sure you attach the returns label to the bag.

It should take approximately 7 days for the box to be received by BT. Make sure you take some pictures as proof of returns.

You can do away with the proof once they confirm having received the box.

Send to EE store

The other method of returning your Youview box is by sending it to EE.

All you have to do is package it well and take it to customer care at the nearest EE store.

You can use this link to your nearest EE store or return point.

Book Parcel Collection Date

The last way of returning the Youview box to BT is by scheduling pickup.

BT is more than happy to send over people to collect the box. All you have to do is book a date when you will be available.

To book your date

Visit collections.parcelforce.net/bt
Choose a date and time
Confirm availability

Once this is done just wait for the collection team to show up and pick up the parcel.

Important Tips on How to Cancel BT TV but Keep Broadband

Now that you know how to change your TV package to broadband only, let us look at some of the important tips.

Keep these tips in mind they will be handy at some point:

✅ You will only be able to cancel your subscription if you request past mid the contract

✅ Canceling over the phone will only take 5 minutes if you have your account details at hand

✅ Never call BT for cancellation services outside working hours

✅ BT online account is the easiest and most convenient way to manage your preferences. You can cancel BT TV and retain broadband online at any time.

Summary

Now you know how to cancel BT TV but keep broadband. Either use the online portal or call BT TV to cancel your contract.

If you fail with these two options, your only alternative would be to visit BT customer care.

Finn Wheatley

Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.

How to Cancel BT TV but Keep Broadband?