In case you’re trying to figure out how to cancel a line on T-Mobile family plan, then you’re just on the right page!
Today, we’ll be walking you through the steps on how you can remove or cancel a phone line from your T-Mobile family plan!
If you’re trying to remove a line on your family plan with T-Mobile, you can do it by contacting T-Mobile’s customer support team to initiate the cancellation.
Before we get to the guide, let us first try to understand a couple of reasons for discontinuing a phone line on your T-Mobile family plan.
Why Remove or Cancel a Phone Line on a T-Mobile Family Plan?
Our reasons for canceling vary greatly, and it will depend on what our plans are.
But, the most common reasons for canceling phone lines would be due to the following:
- The phone line isn’t going to be used any longer
- The number will be ported out to another provider
- To cut and to lower monthly payments
- The number will have its own independent account
These are among the most common reasons for canceling a phone line on a T-Mobile family plan. So, is it really possible to remove or cancel a line from your family plan?
Can I Cancel a Line on My T-Mobile Family Plan?
Just like any other line, yes, it’s possible to cancel a single line on a T-Mobile family plan. Doing so wouldn’t affect other lines on the account.
However, do note that some discounts and promotions could be depleted when you do this, especially if they require a specific number of lines on the account.
So, without further ado, let’s go ahead and discuss the process of how to remove a line from a T-Mobile family plan!
How to Cancel a Line on T-Mobile Family Plan? – Steps!
The common misconception that people have when it comes to canceling is that they’ll be able to do it online.
When, in reality, the only way to do it is by contacting T-Mobile’s customer support team.
You can try to go in-store and tell them that you’re canceling. What will happen here is that the store will be the one to contact customer service, then the cancellation will push through from there.
So, here’s the process of canceling a line on your T-Mobile family plan.
Step #1: Contact T-Mobile’s Customer Service
The first step, of course, is to dial T-Mobile’s hotline at 1-800-T-MOBILE or 1-800-937-8997.
Wait for a representative to pick the call up, this should take anywhere between a few seconds to a few minutes.
Step #2: Tell Them That You’re Cancelling
When someone picks up, tell them the reason for your call, which is for cancellation.
Go into detail and explain to them that you’re canceling single or multiple phone lines on your T-Mobile family plan.
Step #3: Verify Your Account
Before proceeding, they’re required to verify the account. Verification would usually require you to give them information for them to have access to your account.
Oftentimes, the information they would need include:
- PIN (if you set it up on your account)
- Account Number
- Last Payment Amount
- Current Outstanding Balance
- Billing Cycle End Date
NOTE: Usually, if a PIN has been set up, it’ll be the only information required. Otherwise, you’d need at least two (2) of the other details we mentioned.
Step #4: Be Firm With Your Decision
As a part of their job, they will try to ask you why you’re canceling. Tell them the truth, you hold the decision anyways, not them.
They might even give you offers that would seem surreal depending on your situation. In these instances, you simply have to be firm with what your decisions are.
If you’re decided that you want to cease or stop the services, you don’t need any more offers. Unless, of course, it’s going to be just a transfer from the family plan or account to a separate account.
Step #5: Ask For Confirmation
Then, what you want to do is to ensure that the process has been successful. You can ask for any type of confirmation or reference number for the transaction.
Ideally, you’d also want to get the employee number of the representative. This way, when things go wrong, you can always go back to the conversation you had with the representative.
Step #6: Pay the Final Bill
Finally, to reach the conclusion that your account has fully been canceled, you’ll have to pay and settle the final bill.
The payment for the final bill would include the last bill as well as Equipment Installment Plan (EIP) if the phone line had a contract.
You can pay your final bill via any of these channels:
- T-Mobile Store
- Online (by logging into Guest Pay at T-Mobile Guest Pay
- Mail (you can find the address at the T-Mobile billing statement)
- Over the phone with a representative
That’s it! That’s how easy it is to cancel or remove a line on your T-Mobile family account! The process is simple, it wouldn’t actually take you hours to do it!
Are Cancellations Real-Time?
By default, all cancellations on any T-Mobile plan are future-dated. Meaning, they’ll be canceled and ceased at the end of the current bill cycle that you’re on.
However, you can opt to have it canceled immediately. You can tell the representative you are on the phone with that you want the line to be canceled immediately.
This will prorate the payments, meaning, you’ll only pay for the number of days it was effective.
If you’re looking to stop or remove a line from your T-Mobile family plan, you can cancel it by speaking to one of T-Mobile’s customer service representatives.
You can also do it in-store, but it’ll actually be the same process where the store will call T-Mobile’s customer service.
Read Next: How to Change your T-Mobile Number?
Who knew that it would be that easy to remove a line on your family account or family plan?
With this guide, learning how to cancel a line on T-Mobile family plan will be quick, fast, and easy!
Everything can be done online now! You don’t even have to leave your home to do it!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.