If you’re having trouble with how to fix HBO Max restore purchase not working, you’ve come to the right place.
Not getting to use your HBO Max subscription can be a frustrating affair. Especially if you know that you’ve paid for it and you can’t get back your subscription while your app continues to malfunction.
Let’s get to the bottom of it!
To fix your HBO Max subscription and verify your subscription, you want to check your status first. Next, find out where you made your subscription and restore your purchase on that platform. Once you have it sorted, you can link your subscription to your account for easy management.
Let’s get deeper into this issue so you can figure out how to fix the problem the quickest possible way.
There are several causes why you can’t restore your HBO Max subscription.
The app and servers can have different records and can’t reconcile your account. You want to know if your current subscription is still active or not.
Let’s explore the different causes so you’ll know how to resolve this issue.
1. Inactive Subscription
When your subscription expires with HBO Max it becomes inactive and you won’t be able to perform a restore purchase.
2. Subscription Not Linked to your Account
You can sign up with HBO Max using different platforms that allow you to play. Restoring your subscription purchase won’t work if you have not linked it to your account.
3. Subscription Not Verified
Not knowing which platform, you bill your HBO Max can give you a hard time in restoring your purchase if your account is not working properly.
4. Not Restoring on the Correct App Store
Restoring your HBO Max subscription purchase requires you to do it on the app store where you bought it.
Now that you know the different causes of this error, you can now proceed to the different solutions.
You can now fix this issue by following the steps described below.
Since HBO Max’s restore purchase feature is one of the troubleshooting steps you need to take if you’re experiencing account issues, it can get frustrating to have it not working.
To start fixing this problem, you want to stick to the basics first.
We recommend performing a force restart of the HBO Max on your phone first. Doing this will clear up the app’s memory usage and get rid of any temporary software errors.
You also want to sign out of the app, then sign back in to refresh your account.
Now, if this doesn’t work out, and still don’t know how to restore HBO Max, don’t worry. Let’s move on to more advanced solutions that will help you resolve this issue in no time.
If you can’t do the restore purchase option on your HBO Max account, there is something wrong with your subscription status.
Usually, restoring your purchase will allow the app to communicate with the HBO Max servers and check your account if it’s still active.
In this case, your account is disabled or not active anymore causing the restore purchase option to not work. To verify your subscription status, you want to go directly to the source, HBO Max’s website.
Here’s how to verify your HBO Max subscription:
- Go to HBOMax.com and sign in to your account.
- Select your profile on the top right.
- Click on Settings.
- Navigate to Find Subscription.
- Check if it’s active or not.
Note: If your subscription is not active or disabled, you will need to activate it by changing your payment method.
If there’s something wrong with your account, one of the steps you can take is to clear out all devices that are logged into your HBO Max account.
Doing this will prevent any unwanted use of your account, making it easier for you to troubleshoot any issues with your account.
Logging out HBO Max from all your devices can prevent confusion with your account since if you restore your purchase, you know that the command is coming from you.
Here are the steps on how to sign out of your HBO Max account on all your devices:
- Launch the HBO Max app on your phone.
- Tap on your profile on the top right of the app.
- Select the Settings icon.
- Navigate to Devices, then select Manage Devices.
- Tap on Sign All Devices Out.
Note: Remember that the next time you open your HBO Max app you’ll have to log in using your account again.
One of the things that you need to do is verify your HBO Max biller.
Since there are several ways how you can subscribe, you want to trace the platform you used so you can restore it from there.
You want to check various platforms that you have ready access to and check them.
Here’s how you can verify your HBO Max biller:
On Apple App Store:
- Open the Settings app on your phone.
- Tap on your Profile.
- Select Subscriptions.
- Find HBO Max from the list.
On Google Play Store:
- Open the Google Play Store app.
- Select your profile icon at the top right of the app.
- Choose the Payments and Subscriptions option.
- Find HBO Max from your subscription list.
Note: Once you found your HBO Max subscription, you can now restore it through those platforms or link it to your account.
Performing a restore purchase on HBO Max will not work if you signed up for the service on a different app store. HBO Max has partnered with these different app stores which makes the sign-up process a lot more intuitive.
Rather than redirecting you to the HBO Max website, you can subscribe directly from the store where your payment information is already saved.
The downside to this method is that you’ll need to restore the purchase from the store rather than the HBO Max app or website.
Here’s how to restore your HBO Max subscription on different app stores:
On the Apple App Store:
- Open the App Store on your phone.
- Select Account at the top of the screen.
- Go to View Subscription Options.
- Choose HBO Max, then Restore.
- Enter your Apple ID and password.
On Google Play Store:
- Open the Google Play Store app on your phone.
- Tap on your profile at the top right of the app.
- Select Payments and Subscriptions.
- Choose your HBO Max subscription.
- Tap on Resubscribe.
One of the causes, why you’re experiencing this issue with your HBO Max account, is that they allow you to subscribe to the service using a different provider.
Now, there are advantages and disadvantages to this setup, where it’s convenient, but it can be difficult to track down when issues arise.
To avoid this from happening, you want to consolidate your account into a single location.
The good news is that you can link your subscription to your HBO Max account so you can control it in one place.
Here’s how to link your HBO Max subscription:
- Log in to your HBO Max account on your device.
- If HBO Max asks you to subscribe, choose Already Subscribed.
- Select your HBO Max provider from the list.
- Sign in to your provider account.
Note: After signing in, HBO Max will automatically link the two accounts.
If you can’t get your HBO Max purchase restored, you’re looking at a payment method issue.
The system is unable to charge your card or other payment methods that you have saved.
Whenever this happens, your subscription will be canceled and you will lose access to HBO Max.
If you try to restore it, you will have a hard time since you don’t have an active subscription.
Here’s how to change your payment method in HBO Max:
- Open the HBO Max app on your device.
- Select your profile picture on the top right.
- Go to Manage Subscriptions.
- Choose Edit Payment Method.
- Add a different one, then tap Save.
Pro Tip: You will need to call your credit card as long as you know it’s active, they may have blocked charges from HBO Max.
If you run into more issues while you’re restoring your HBO Max subscription, you can contact HBO’s customer support for more assistance.
Now that you know how to fix HBO Max restore purchase not working, follow these steps to get it running again.
You will be able to clear your subscription status on HBO Max and use it to watch your favorite movies and TV shows.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.