What do you do when Google Voice could not complete your call? This can be an annoying error for users, but it does not have to be as there are things you can do to fix this problem.
Google Voice is a valuable resource for millions of users, giving them tools to call cell numbers, landlines, and other Google Voice customers.
It is essentially a phone service that combines digital and traditional calling services. Google Voice is ideal if you are in an area with poor network coverage, providing a form of contact in most situations.
Fix Google Voice Calling Problems
Most of the time, Google Voice is a seamless user experience. However, sometimes errors happen, and users are left to deal with issues. One of the most common complaints is a Google Voice error that displays the following message:
“We could not complete your call, please try again.”
This is a frustrating problem that seems to occur at random and prevents you from being able to make calls to some or all numbers.
Luckily, solving this problem is not too difficult, although you must find the cause of the issue first. That’s where this guide can help, providing you with information on what causes this problem and how you can fix it.
Troubleshooting Google Voice “We Could Not Complete Your Call, Please Try Again”
Before fixing the “we could not complete your call, please try again” error, you need to try and find out what is causing the problem. There are several reasons why Google Voice could be displaying this error, so you need to run through some troubleshooting tips to find out the reason.
#1. Check The App Across Versions
Start by checking Google Voice on your web browser (voice.google.com) and then check the mobile app. Also, try apps from different networks, check different devices, and even different Google accounts. You are trying to see if this error is specific to your device, your account, network, or app.
#2. Chrome Incognito on A PC
Open a Chrome incognito browser tab on a PC (not mobile) or a private browser on Firefox. Log into your Google Voice with the account that is causing issues. Check to see if the error is still happening.
#3. Is It Happening To All Contacts?
Are you having issues making calls to all contacts? Perhaps the issue is on the end of the person you are trying to call. You can find this out easy enough by trying to make calls to other contacts.
#4. Check All Browsers That Support Voice
You can access and use Google Voice on Google Chrome, Microsoft Edge, Firefox, and Apple’s Safari. Check these browsers to see if you get the same error across each one.
Troubleshooting – Google Voice Could Not Complete Your Call Issue
Following some of the troubleshooting tips above can hopefully give you an idea if the error is yours, or a wider problem with your network or the Google Voice app.
You are now ready to move on to trying to fix the “we could not complete your call, please try again” error. In many cases, the problem comes from something that can be easily fixed. In fact, you’d be surprised at some of the most common reasons for Google Voice not working properly:
Google Voice Connection Errors
Let us look at some common connection errors that may cause the issue!
Is Your Wi-Fi Connected?
We said you would be surprised at some of the reasons for Google Voice not working. Sometimes there is an issue with calls simply because of a lack of connection with your local Wi-Fi. Before getting to deeper solutions, first, check your internet connection is working well. After all, Google Voice needs the internet to function properly.
Is Your Mobile Data Connected?
Just like above, if you are running Google Voice off your mobile data, check to see your connection is working. Are you in a low network area, or somewhere without coverage? You should also check your network details to ensure there are no restrictions imposed by your carrier.
Google Voice App Problems
Yes, sometimes the voice app may be the culprit or its configurations. Let’s check one by one to fix the issue.
Check Your Google Account
You may have a problem with your Google Account that is preventing Google Voice from working properly. Log into your account on a PC. If you cannot log in, then it could be your account is compromised and preventing you from using Voice. It is worth contacting Google if this is the case.
Manage the Cache and Date on Google Voice
One of the most common reasons why an app has performance issues is because of data errors. It is easy enough to solve these problems by clearing the cache of data and cookies on the app management page on iOS, Android, or Windows. Now check again to see if calls are working on Google Voice.
Reinstall Google Voice
Sometimes installed apps simply stop working. Perhaps the app is not pulling in an update, or something has become corrupted in its functionality. Either way, a good way to remove those issues is with a fresh start. Delete the Google Voice app and then reinstall it on your device to see if that fixes the calling error.
Google Voice Account Issues
Checking your voice account and its credits is also a must. As account issues may lead to the error we are trying to fix!
Check the Call Details
Is the number you are calling properly inputted into Google Voice? Sometimes the format of the number is incorrect. While copying and pasting a number is easier, we recommend typing the number, with the correct country and region codes.
Do you have Credit?
Sometimes the simplest solutions can solve the problem. While Google Voice is free in some situations, you need credit to make calls to mobiles and landlines. If you are unsure of what is free and what requires credit, check the following:
- Most calls to numbers in the United States and Canada are free.
- US and Canada numbers with a charge cost USD$0.01 per minute.
- All calls outside the US and Canada are at Google’s listed rates.
Some Regions do not have Google Voice Support
While Google Voice is widely available around the world, there are some countries where the app is not supported. If you are contacting someone in one of these locations, that may explain why calls are not working.
Fix Other Common Google Voice Problems
Sometimes issues with Google Voice could be causing problems when you try to make a call. Below are some common Google Voice problems and how to fix them:
The account is Not Ready During Sign up
You won’t be able to make Google Voice calls if you do not have a Google Account. When signing up for the app, sometimes Google Voice will display a message that says, “Your account isn’t ready for Google Voice yet”. The app points you in the direction of your administrator, who must assign you a Voice license to complete the account setup.
Google Voice Not Working
Because Google Voice is attached to the Google Workspace subscription bundle, many times your usage of the app will be handled by your employer or an educator. If that is the case, you will need to ensure the Google Workspace account manager has permitted you to use Google Voice.
Problems Receiving Calls
Many users who face the “We could not complete your call, please try again” message also find they cannot receive calls. If this happens, you need to head to the official Google Voice website on your PC and enable your computer to receive calls. On your mobile device, you must give the Google Voice app permission to take incoming calls.
When you see Google Voice could not complete your call it can be frustrating. However, with the information above you can solve the problem and in minutes and start using Google Voice for calls again.
Read Next: How to get Google Voice number for free?
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.