How to Fix Google Fi Voicemail Not Working?

Do you have a Google Fi voicemail not working? We’re here to help you understand why this issue occurs and what you can do to fix it.

Many users complain they weren’t able to receive voicemails when they were on WiFi.

They see notifications, but the voicemails never show up. More surprisingly, the VMs come through fine on mobile data.

If you experience the same problem, you’ve come to the right page.

To fix your Google Fi voicemail, restart your phone. It will refresh all connections and clear temporary bugs and glitches. If a simple power cycle won’t fix Google Fi voicemail not working, toggle the airplane mode or force close your Google Fi app.

Finding out there’s no way to recover those lost voicemails can be infuriating.

Let’s discuss the possible causes, so you can clear the issue before you miss an important message.

Why My Google Fi Visual Voicemail Not Working

Before we move on to the reasons your Google Fi visual voicemail stops working, there are a few things you need to check.

Open your Google Fi app and tap Voicemail. Make sure to use the right settings to get your voicemail working again.

1. Using Wrong Settings

You may have set up your account incorrectly. Check the settings using the Phone app and tweak them to get visual voicemail working again.

2. Outdated Google Fi App

You may have forgotten to update your Google Fi app. The new version may include new features and bug fixes that can help resolve the issue.

3. Network Connectivity Issues

Visual voicemail requires a stable Internet connection in order to work. There may be a network outage in your area, or you failed to enable mobile data on your phone.

4. Temporary Glitches

There may be glitches on your phone. Your device’s system may be corrupted, especially the cached data.

Now you know the possible reasons your Google Fi may not work. You can easily fix the issue when you find the main culprit.

How to Fix Google Fi Voicemail Not Working

If your Google Fi voicemail is malfunctioning, there are several things you can do to fix it.

But before you proceed to more detailed troubleshooting steps, start with the simple yet effective phone restart.

Restarting your phone will clear corrupted data and free up memory from the misbehaving Google Fi app.

It’s the best immediate solution because it does not affect your device’s running system.

If restarting your phone does not fix the Google Fi voicemail not working issue, proceed to the solutions below.

Solution #1: Toggle Airplane Mode

The first thing you should do if a reboot does not resolve any temporary issues with your Google Fi voicemail is to refresh your connection.

The fastest way to do that would be by switching on Airplane Mode on your phone.

Turning on Airplane Mode will disconnect all your phone’s connections from its mobile signal to WiFi and Bluetooth.

Whether you’re voicemail issue is related to your mobile data or WiFi, you can be sure that performing this step will resolve it.

Here’s how to toggle Airplane Mode on your phone:

On your iPhone:

1. Access your phone’s Settings.
2. Find the Airplane Mode menu item and tap on it to turn it on.
3. Wait for 2 to 5 minutes.
4. Tap on it again to turn it off.

On your Android:

1. Go to your phone’s Settings.
2. Select Network and internet.
3. Navigate to Airplane Mode and tap on it.
4. Wait for your network connections to switch off.
5. After 2 to 5 minutes, tap on Airplane Mode again.

Note: You can also find the Airplane Mode switch on your iPhone’s Control Center or Android’s Quick Settings menu.

Solution #2: Turn on Roaming

There are instances when your voicemail won’t work if roaming isn’t turned on.

In the case of Google Fi’s voicemail services, you will need to switch it on for a more seamless experience.

Even though you’re not going to travel internationally, it helps to turn on roaming if you’re relying on voicemails most of the time.

Here’s how to switch on your phone’s Roaming features:

On your iPhone:

1. Go to your phone’s Settings.
2. Select Connections, then Mobile Networks.
3. Find the Data Roaming option.
4. Tap on it to toggle the switch on.

On your Android:

1. Open your phone’s Settings.
2. Go to Network and internet.
3. Select Mobile network.
4. Switch on Roaming.

Tip: You’ll need to turn off Mobile Data first so you can successfully turn roaming on your phone.

Solution #3: Make Sure to Switch On the ‘Call to Listen’ Option

One of the reasons why your Google Fi voicemail is not working is that it’s not set up properly.

After successfully activating your Google Fi account, there are a few things you need to do to ensure that all features are available for you.

You might be expecting that the voicemail feature is automatically available. However, you’ll still need to set it up and turn it on.

Here’s how to turn on your Google Fi voicemail using the app:

1. Open the Google Fi app on your phone.
2. Go to the Account tab.
3. Look under Phone Settings, then tap Voicemail.
4. Tap on Call to listen to turn it on.
5. Enter your PIN and select Save.

Note: You can also switch on your voicemail service via the website by logging into your Google account.

Solution #4: Turn On Voicemails by Text Feature

The Google Fi voicemail feature comes with a visual voicemail component that you can use to make checking it more convenient.

Now, you won’t have to dial your voicemail number and listen to your messages one at a time.

You’ll now be able to read your messages so you can respond to them quickly.

Here’s how to turn on your Google Fi’s visual voicemail feature:

1. Open Google Fi on your phone.
2. At the bottom menu, tap on Voicemail.
3. Go to your Voicemail settings.
4. Tap on Voicemails by text to turn it on.

Tip: You can also listen to your voicemails by clicking on the link in the message.

Solution #5: Clear Google Fi Cache and Data

If these settings changes don’t work out for you, there must be something wrong with the app.

Your Google Fi voicemail is also tied down to the app, so if it starts to malfunction, you won’t be able to access your messages.

To fix your Google Fi app that’s not working properly, you’ll need to delete the cache and data stored on your phone.

These are prone to problems where files can easily get corrupted and cause issues with your phone’s performance.

Here’s how to remove your Google Fi’s cache and data:

1. Open your phone’s Settings.
2. Go to Apps or Applications.
3. Select Google Fi from the list.
4. Tap on Clear cache, then Clear data.

Note: Alternatively, you can also uninstall the Google Fi app and install it again.

Solution #6: Reset Your Phone’s Network Settings

Your phone keeps a record of any connections it has made. Whether it’s cellular, WiFi, or Bluetooth, your phone track all of it and saves it for future use.

However, if it’s already saved, a ton of data and issues can pop up, which can cause problems with your other phone functions like voicemail.

To resolve issues caused by bad configurations, you’ll want to reset your phone’s network settings.

Doing this can fix glitches allowing your phone to get new settings.

Here’s how to reset your phone’s network settings:

1. Go to your phone’s Settings.
2. Select System, then Advanced.
3. Choose Reset options.
4. Tap on Reset network settings.

Note: Be prepared to type in passwords and re-pair with Bluetooth devices as this clears up your saved connections.

If none of these solutions work out for you and resolve your Google Fi voicemail issue, you can check if your phone needs updating.

You can also contact Google Fi customer support for additional assistance.

Read Next: Google Fi Not Switching Networks?

Bottom Line

Now that you know the reasons behind Google Fi voicemail not working, you’re not well equipped to fix them using the solutions described in this guide.

They’re straightforward to follow so that you can perform them without technical expertise.

As long as you follow the solutions carefully, you should be able to gain access to your Google Fi voicemail, check your messages, and continue to use it.