Is your Google Fi data not working? Don’t worry, we got you covered! In this article, we will help you understand the reasons your Google Fi data stops working and provide you with proper solutions.
Many users claim they can’t connect to their mobile data. They can’t open a website or use an app. Luckily, we have troubleshooting steps to fix the issue.
If your Google Fi data has stopped working, you’ve come to the right page. We’ll help you solve the issue using simple yet effective solutions.
To fix a Google Fi data not working error, restart your phone. It will refresh your network connections, so you can use an app or visit a website. Also, check if you’re in a coverage area. If you have no coverage, try connecting to a WiFi network.
Before we move on to the solutions, let us discuss the possible reasons you’re having problems with your Google Fi.
Reasons Why Google Fi Data Stopped Working
The problem with your Google Fi data could come from several sources. We recommend looking at your connectivity.
It’s possible that there is no coverage in your area, so you won’t be able to connect to mobile data.
You can also consider temporary software glitches with your phone that can disrupt your connection.
Here are all of the problems that you are going to face when your Google Fi data stops working:
1. Connectivity Problems
You may not have the best coverage in your area. You might be having a hard time connecting to your carrier’s APN disrupting your connection with their data servers.
2. Cache and Storage Issues
Apps save a lot of info regularly. Data can be saved in the app’s cache storage where corrupt data can be saved which can disrupt your phone’s connection.
3. Connected to WiFi
Turning your WiFi on together with your Mobile data can disrupt your phone from connecting properly.
4. Temporary Glitches
Bugs and glitches are unavoidable. They’re temporary for the most part, which makes them a lot easier to resolve.
Now that you have a better idea of the causes of your Google Fi failing to connect to Mobile data, you should be able to resolve the issue easily.
We can now move to the full fix guide so you’ll be able to resolve it as soon as possible.
How to Fix Google Fi Data Not Working
Before we jump into the troubleshooting guide, we recommend taking care of some quick fixes and checking if it resolves the issue.
The very first thing you want to do is to check if you’re getting decent reception. You can also restart your phone so it reconnects to the Google Fi network.
In the case that none of these steps fix your Google Fi data, we can now proceed to the rest of the solutions:
Solution #1: Do Not Call While Using Data
One of the things that you need to remember when you’re using data on your phone is to not disrupt it.
Calling can change the type of connection you have with your carrier and can cut off your data even after you finish making the call.
As a general rule, make sure that when you’re connected to the internet via Google Fi data, don’t use your phone to make a call.
There are instances when it would work. However, for the most part, it will affect your connection.
Here’s what to do when your data stops working after calling:
- Switch off Mobile Data and turn it back on again.
- Restart your phone to reconnect to the Google Fi network.
- Toggle Airplane Mode on, then off.
Note: Whenever you get an incoming call, make sure to switch off Mobile Data so it won’t be disrupted by the call.
Solution #2: Refresh Connections with Airplane Mode
Your Google Fi’s data performance depends on your connectivity.
If you’re experiencing any issues with connecting to your Google Fi service, you’re going to have a hard time connecting to the internet.
If this happens, you’ll need to refresh your connections, especially your mobile data one.
To do this, you can look to Airplane Mode to achieve this.
Switching on Airplane Mode disconnects your phone from all network connections, including your carrier.
Here’s how to refresh your phone connections with Airplane Mode:
- Open your phone’s Settings.
- Scroll down and find Airplane Mode.
- Tap on it to switch it on.
- Wait for your phone to disconnect.
- After a few minutes, tap on it again to reconnect your phone.
Note: You can also toggle Airplane Mode on your iPhone’s Control Center or Android’s Quick Settings.
Solution #3: Troubleshoot Connection Issues on the Google Fi App
One of the interesting features of the Google Fi app is its built-in troubleshooting capabilities.
If you’re experiencing connectivity issues, it will be able to figure it out by performing some tests and suggesting solutions that will resolve your issue.
If Airplane Mode does not do the job for you and get your Google Fi data working again, you can check your results using the app’s troubleshooting function.
Here’s how to use your Google Fi app to troubleshoot your data issues:
- Open the Google Fi app on your phone.
- Find Support at the bottom of the screen.
- Tap on it, then select Troubleshoot connection issues.
- Select Start troubleshooting.
- Wait for the connection tests to finish.
Tip: The app will also recommend steps that you can follow so you can use your Google Fi data.
Solution #4: Switch On Data Roaming
Data roaming isn’t just for Google Fi international data not working.
It can also resolve the issue even if you’re in the country. Google Fi generally works better when data roaming is activated on your phone.
It’s also incredibly useful if you’re always traveling outside the country and want a reliable and flexible network that you can use.
Whether you’re traveling or not, we recommend turning on data roaming on your phone as Google Fi prefers that setting.
Here’s how to turn on data roaming on your phone:
- Open your phone’s settings app.
- Select Network & internet.
- Go to your SIM options.
- Toggle the switch that says Roaming to on.
Note: If you’re already abroad and forgot to switch on roaming, you can use the dialer code #766# to activate it.
Solution #5: Update Your Google Fi App
If your Google Fi data stops working, it could be related to the app on your phone.
The Google Fi app on your phone could be outdated and needs the latest version for your network to work properly.
Certain updates to the app can improve Google Fi’s current features and security that can get your data to start working again.
You want to make sure that your app is running the latest version. If not, you can always check for updates and download them.
Here’s how to update the Google Fi app on your phone:
- Go to your phone’s app store (Google Play Store or Apple App Store).
- Type Google Fi in the search box.
- Tap on the Google Fi app.
- Check if there are updates available.
- If there’s an update, select Update.
Note: Wait for the download to complete and restart your phone before checking if your data is working.
Solution #6: Wipe Out Google Fi Storage and Cache
Google Fi is a network that puts its app to good use. The app’s performance also affects the network.
Any issues with the app also affect how your phone connects to the Google Fi carrier. One of the most common problems that can cause problems with your app is if it doesn’t have enough storage space.
The Google Fi app constantly writes data on your phone’s storage. If your storage is full and the app is unable to write fresh data to your phone, it can simply stop working.
Here’s how to clear your Google Fi cache and data storage:
- Open the Settings app on your phone.
- Select Storage.
- Go to your Apps list.
- Choose Google Fi.
- Tap on Clear Cache and Clear Data.
Note: For iOS devices, you can choose to Offload the Google Fi app to delete the app storage.
If none of these solutions resolve your Google Fi data issue, you can contact Google customer support.
They will be able to help you fix your problem, especially if you’re looking at an account issue or something on their end.
Read Next: Google Fi Not Switching Networks?
Bottom Line
Now that you know how to fix Google Fi data not working, you’ll be able to track down the actual cause and get it working again.
Simply follow the steps we described above so you can enjoy using your Google Fi data.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.