Is the Giffgaff 5g not working on your smartphone? There’s an easy fix!
Although 5G is a new type of networking, most of Britain’s cities already have coverage for this type of connection.
If your device is failing to connect, it could either be due to incompatibility or software-related issues.
Let’s learn how to fix the problem!
To fix the 5G problem on your smartphone with GiffGaff, reboot the device and have the SIM card reinserted. Then, check if there’s 5G coverage in your area and whether your phone supports it or not. Finally, reset the APN settings of the mobile device!
Before we proceed with any of the solutions, here’s how to properly enable 5G on GiffGaff!
If the Giffgaff 5G isn’t working on your mobile device, then probably the setting hasn’t been turned on.
There’s an easy way to toggle the feature and get your Giffgaff SIM card connected to the network.
Keep in mind that you will need 5G coverage, in order to turn on the feature and get a super-fast internet connection on your mobile device.
The way to turn on the 5G setting is different from phone to phone. It’s best to check your mobile phone’s network settings!
Here’s how to toggle the 5G setting on your Giffgaff SIM card on a mobile phone:
- On your phone, launch the Settings tab.
- Head to the “Network mode” tab.
- Tap the “5G connectivity” or the “GLOBAL”.
- Press the option that includes 5G.
- Follow the instructions to turn on the network feature for your mobile device.
Being a Giffgaff member will enable you to turn on 5G through the official GiffGaff website.
Go to giffgaff.com, sign in to your account, and head to Settings > Network > 5G.
Once you’re in the correct tab, you will be able to enable the 5G option for your SIM card, only if you have coverage.
That should be enough to make sure that the feature is enabled.
Let’s look at what to do whenever the Giffgaff 5G isn’t working for you!
If you couldn’t get the 5G activated, then perhaps there’s an issue with your mobile device.
To resolve the problem, you must follow the order of our solutions and test the 5G feature often, to keep track of the problem’s progression.
Let’s jump right in!
As of 2022, almost ALL UK cities have 5G coverage. Cities, such as Birmingham, Bristol, Cardiff, Liverpool and London, have reliable 5G connection that supports high speed.
If you happen not to be in a zone of coverage, your Giffgaff SIM card will refuse to connect with the 5G network. You should check that yourself to make sure!
If you’re in the coverage zone, but still don’t get 5G, proceed with the next solution!
Note: If you’re not in a coverage zone, you won’t be able to connect with 5G, until the conductors of the network are placed near your hometown.
Chances are that there is an issue with the Giffgaff SIM card and that’s the reason you’re unable to connect with a 5G network.
What you should do next is reinsert the problematic SIM card chip from your mobile smartphone and then attempt to connect with 5G again.
Follow these steps to get your Giffgaff SIM card reinserted in an easy manner:
- Get a SIM eject tool (one is usually supplied with your phone’s box).
- Grab the tool and push it into the pinhole above the SIM Card slot on your device.
- Once the device pops out, pull out the SIM tray.
- Take off the SIM card.
- Wait for 5 minutes.
- Reinsert the SIM card into the cardholder.
- Plug the tray back into your phone.
Alert: Make sure that your Giffgaff SIM is inserted properly into the cardholder.
One of the main causes of 5G problems is outdated software on your mobile device.
As you probably know, 5G wasn’t around in the past and it’s just now that most smartphone brands include the compatibility settings.
If you’re running an outdated version on your mobile device, chances are that as of this moment, 5G is not supported by your device.
To update your phone, go to Settings > Software Update > Check for Updates.
After pressing on “Checking for Updates”, if an update is available, tap the “Download & Install” button.
This will cause the update to be downloaded from your phone’s merchant and then installed and applied. The process may take around 5-10 minutes, so be patient.
Alert: Do not shut down or reboot your phone while the update is still ongoing!
If you have enabled AirPlane mode by accident, your mobile device won’t be able to reach any type of network.
On the other hand, plenty of users have suggested that enabling and disabling the AirPlane mode will refresh cellular connectivity. This might help!
Let’s first check if the AirPlane mode is enabled and turn it off!
- On your phone, go to Home.
- Press the quick menu or launch it.
- Look at the AirPlane icon.
- (Optional) If it is in orange, press the icon once to disable the mode.
If the AirPlane mode is disabled on your device, here’s how to toggle it:
- Go to Settings on your device.
- In one of the first tabs, enter the AirPlane mode section.
- Press the slider to turn on the mode.
- Wait for 10 seconds.
- Press the slider again to disable the mode.
Note: After toggling and then disabling the AirPlane mode, check if the issue is fixed.
The APN or Network settings is your device’s overall network data. It includes carrier, cellular, and WiFi settings all at once, under the name of “APN” settings.
By resetting these configurations, you may resolve a bug that is preventing your phone from pairing with 5G.
Here’s how to reset the APN settings of your smartphone device:
- Head to the Settings of your device.
- Open “Mobile Networks”.
- Press “Access point Names”.
- Click “More”.
- Choose “Reset to default”.
- Follow the remaining on-screen instructions to complete the reset.
Keep in mind that the rest of the APN settings will result in total WiFi, Bluetooth, and cellular data loss.
All of the settings will be reverted to their default value, as they once were.
Unfortunately, not yet all phones are compatible with 5G connectivity.
The 5G is a new thing and not only the most recent smartphones have acclimated and installed a 5G chip in their products.
Especially if you’re using an older phone, 5G will be unavailable to you regardless of what you do.
Here are some of the mobile devices that support 5G:
- iPhone 14 Pro Max
- iPhone 14
- iPhone 14 Pro
- iPhone 14 Plus
- Google Pixel 6a
- Samsung Galaxy A53
- Samsung Galaxy S22 Ultra
- Google Pixel 6
Although we have not covered all of the 5G support smartphones, you could always check online, whether your unit is supporting 5G.
Once you have an answer, make a consideration whether you will be replacing your phone with one that has 5G compatibility!
Note: If your phone does not support 5G, you will be unable to hook up to a 5G network.
Therefore, the resolution to the problem with GiffGaff 5G is to reinsert the SIM card chip and move it into an area of coverage. Next, ensure you have a 5G compatible device and update the carrier settings. Finally, reset the device’s APN settings!
Read Next: Why Is My Giffgaff Data Not Working?
Is Giffgaff 5g not working even after attempting all of our solutions?
It’s time to reach out for help! GiffGaff is always welcoming all of the issues their user’s experience and could provide first-hand merchant troubleshooting.
Get in touch with their team if you still have the 5G error on your mobile device, even if it’s compatible!
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.