frontier guide not working

The on-screen guide helps know what program is coming up. However the frontier guide not working suddenly, and you’ll have difficulty tracking the programs on other channels if it stops.

To get your Frontier guide working, you must set your box to display the correct source. Updating the guide data on the box will also help it load correctly.

So, let’s get to the fixes and get this problem resolved!

Quick 8 Steps to Fix Frontier Fios Guide Not Working

how fix the frontier fios guide

The good news is that there are easy ways to get your Frontier Fios TV guide not working.

We’ve arranged this from the simplest method to work on the easy ones first.

#1: Set Your Remote to the Correct Source Mode

Your remote is one of the first things you must check if you determine your guide is not working.

You want to set it to the correct source so it controls your box rather than your TV. It will not show up if it’s not set properly, no matter how much you push the Guide button.

To set your remote’s source, follow these steps:

  1. Press the CBL button on your Frontier remote.
  2. Press the Guide or Menu button.
  3. Check if the guide appears on your screen.

If these steps don’t work, proceed to do these:

  1. Press the TV button on your remote.
  2. Press on the Input or Source button.
  3. Choose the Input that matches where your Frontier box is connected.

#2: Verify Your Guide Works on Your HD Channels

verify if the guide works on hd channels

If you have an HD receiver, check if your guide works for both standard and HD channels.

There are instances when the guide won’t appear on your HD channels, especially if you’re using non-HD compatible cables.

Here’s what you do to get your guide working on your HD receiver:

  1. Press the Guide button on your remote.
  2. Use the arrow buttons to scroll through the channels.
  3. Verify if the guide shows information for both SD and HD channels.

If the guide does not show up on HD channels, do these steps:

  1. Press the Menu button on the remote.
  2. Choose Settings.
  3. Select Video Settings, then Video Output Format.
  4. Choose the 480i Standard Definition.
  5. Press OK to save your changes.
Tip: Ensure your box is connected to your TV via an HDMI cable so the guide works on your HD channels.

#3: Update Your Channel Lineup

Your Frontier guide does not show up because your channel lineup is incorrect or outdated.

This happens if you recently moved to a new location or changed your TV package. You want to update your channel lineup to sync your account with Frontier’s system.

try to update channel lineup

Here’s how you do that:

  1. Go to the Frontier website at frontier.com.
  2. Sign in to your account.
  3. Select the TV tab, then the Channel Lineup link.
  4. Check under Available Updates.
  5. If there’s one available, click the Update button.

The update will take a few minutes, so we recommend you be patient. After the update is finished, you will need to restart your box.

If you notice any discrepancies with your updated lineup or still can’t see the guide, you must proceed to the next steps below.

#4: Clear Your Guide Data

Your Frontier Guide data gets corrupted or has some missing information. To fix this, you must clear your guide data and download it again to refresh it.

Here’s how you do it:

  1. Switch On your Frontier box and TV.
  2. Press the Menu button on your remote.
  3. Go to System.
  4. Select the Guide option.
  5. Choose Clear Guide Data.
  6. Select Yes to confirm the action.

The guide data that are saved on your box will be deleted. After the restart is complete, restart your box so it syncs the guide and generates it.

Note: It takes up to 24 hours for your box to download the complete guide data.

#5: Power Cycle Your Receiver to Refresh Its Connection

power cycle the receiver to refresh

Refreshing your box’s connection is a quick way of getting your guide to work again.

Doing this will allow your box to reconnect with the Frontier servers and request any missing it needs to operate correctly.

Follow these steps to refresh your box:

  1. Unplug the power cord of your receiver from the wall outlet.
  2. Wait at least 30 seconds.
  3. Plug the power cord back in and confirm your box is powering up.
  4. Wait for your receiver to reboot and reconnect.
Tip: Depending on your connection speeds, your box will take up to 30 minutes to reconnect with Frontier’s system.

While power cycling your receiver, we recommend doing the same steps to your Frontier router so all bugs and glitches are flushed out.

#6: Refresh Your Receiver via Your Online Account

refresh the receiver via online

If a power cycle did not do the trick, you can also perform a refresh via your Frontier online account. Doing this can help it update its settings and fix any errors.

Here are the steps on how to do this:

  1. Visit the Frontier website and sign in to your account.
  2. Go to the TV tab.
  3. Select the My Equipment link.
  4. Choose the receiver from your device list that you want to refresh.
  5. Click the Refresh button.
Tip: After you get the confirmation message that your box has successfully refreshed, restart it manually.

#7: Use the Support Wizard on Frontier’s Website

If none of the above solutions work, there’s a tool that you can use on Frontier’s website.

try to use support wizard

It’s called the Support Wizard, which is an automated tool that can help you troubleshoot issues with your receiver. One of the things it can do is restore your on-screen channel guide.

To use the Support Wizard, here’s what you need to do:

  1. Go to the Frontier website at frontier.com.
  2. Select the Support tab.
  3. Click the Support Wizard link.
  4. Choose the General option.
  5. The wizard will walk you through the symptoms and possible fixes.
  6. Follow these steps to restore your channel guide.

The wizard is an excellent tool for troubleshooting common Frontier receiver problems. If this does not resolve your issue, proceed to the next solution below.

#8: Update the Firmware on Your Box if Frontier Guide Not Working

Finally, if all the solutions fail and nothing seems to work, you can update your box to the latest firmware.

Outdated firmware can cause issues with how your box works. There are instances when a corrupted file will not allow the guide to appear on your screen.

Updating your box’s firmware is a three-step process. Here’s how to start:

update the firmware on box
  1. Press the Menu button on your remote.
  2. Select the System menu.
  3. Choose System Information.
  4. Find the Firmware Version of your receiver or box.
  5. Check if it’s the latest version or not.

If you determine that your box has an outdated version of its firmware, you need to download and install it.

Here are the steps:

  1. Locate the model number found on the back of your Frontier box.
  2. Once you know the number, go to the Frontier website.
  3. Click on the Support tab.
  4. Select Firmware Updates.
  5. Enter the model number of your box.
  6. Select the firmware file and download it.
  7. Transfer it to a USB drive to install.

To install the firmware, follow these steps:

  1. Insert the USB drive into the USB port of your Frontier box.
  2. Press the Menu button on your remote.
  3. Go to System, then System Update.
  4. Choose the Update from USB option.

Additionally, if you’re having trouble updating the firmware of your box or having a hard time resolving the issue, contact Frontier Support.

Quick Recap

The Frontier Guide not working issue means that your box cannot connect to the system properly or there are issues with your hardware.

Setting the remote to the correct source and clearing the data guide in your box helps resolve this error. For more Frontier troubleshooting guides, visit our blog!

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