The Foxtel GO error code AF4013 is typically a simple hurdle that can easily be bypassed!
The occurrence of AF4013 is typically only during startup, which will restrict your access to Foxtel’s streaming content.
This guide will unwrap the AF4013 error by providing all possible causes for the error code and reviewing the best-working solutions everyone can undertake.
Whenever the Foxtel Go AF4013 occurs, update the app’s firmware version and inspect the unit’s internet connection. Next, clear the Foxtel GO app cache and data, reinstall the app from your device and become a Foxtel beta programme member.
Let’s investigate the error in-depth!
What Causes the AF4013 Error Code Foxtel GO?
The “AF4013” error code typically occurs upon launching the Foxtel GO mobile application, which is available for Android and iOS.
Except for codes, Foxtel GO errors typically contain a description that provides further information about what has caused the error’s occurrence.
The Foxtel GO’s AF4013 comes with an “App launch has failed” description.
Let’s explore what can cause it:
Let’s jump into troubleshooting!
Foxtel GO Error Code AF4013 – Proven Ways to Fix
Tip: Follow the instructions consecutively!
1. Reboot the Device’s System
You can address non-lasting issues with the Foxtel GO app installed on your mobile device simply by relaunching the platform and rebooting your device.
The AF4013 error only occurs during the platform’s startup, so rebooting your device holds great chances of fixing the issue.
How to Reboot Device Via Menu?
- On Android, go to “Setting” → “System” → “Power” → “Reboot/Power Off.”
- On iOS, go to “Settings” → “General” → “Shut Down” and swipe right to power off.
How to Reboot Device Via Power Button?
Hold the power button on your device for 3-5 seconds and select the “Restart” or “Shut Down” option in the power menu.
If you’ve shut down the device, hold the “Power” button to turn it on.
Tip: Verify that your mobile device is charged to maximum battery capacity!
2. Inspect the Cellular/Wi-Fi
The Foxtel GO AF4013 error code might be caused by an improper Wi-Fi or cellular connection of the mobile viewing device.
So, the next step would be to inspect the device’s connection and conduct troubleshooting measures to enhance and stabilise the connection.
Tips to Improve Wi-Fi Connection On Mobile?
- Move closer to the network Wi-Fi or gateway.
- Reduce the usage of the home Wi-Fi network.
- Connect to the 2.4GHz or 5GHz Wi-Fi thread.
To reconnect your device from the Wi-Fi, go to “Settings” → “Network” → “Wi-Fi” and tap the network you wish to connect with.
Insert the network SSID and test the connection strength.
Tips to Improve Cellular Connection On Mobile?
- Reactivate the “Mobile Data” feature in your device’s settings.
- Update the APN settings and re-configure the carrier selection.
- Move out of dead zones or objects that interfere with cellular.
To reconnect your device from cellular, go to “Settings” → “Mobile Network” → “Mobile Data” and tap the activation slider once.
After 15-20 seconds, re-activate your mobile data feature.
Note: For Wi-Fi outages, contact your ISP; for cellular outages, contact your carrier!
3. Update Your Foxtel GO App
The Foxtel GO app may refuse to launch due to an outdated firmware version of the installed build.
To sustain the stable performance of Foxtel GO, it is necessary to occasionally update the platform manually or activate the “Automatic Updates” while the device is connected.
How to Update Foxtel GO On Android?
- Open the Google Play Store app on your Android device.
- Tap your profile and press “Manage Installed Applications.”
- Locate the Foxtel GO app in the list of installed applications.
- Tap the “Update” button next to the app to get the latest build.
How to Update Foxtel GO On iOS?
- Open the App Store on your Apple iOS device.
- Tap on your profile icon at the top of the page.
- Scroll to “Pending updates and release notes.”
- Locate the Foxtel Go app and select “Update.”
Note: The device must be connected to a stable network for an error-free update!
4. Clear Foxtel’s App Cache/Data
An excessive system or app cache can result in functionality slowdowns of Foxtel GO, causing the occurrence of errors and showing the AF4013.
As Foxtel GO is processed continuously on your device, the data files must be cleared periodically to keep the fast speed and performance.
How to Clear Foxtel GO’s App Cache & Data On Android?
- Open the “Settings” app on the Android device.
- Tap “Battery and Device Care” at the top page.
- After that, select “Memory” followed by “Apps.”
- Select the Foxtel GO app from the list of apps.
- Tap “Clear Cache” and then select “Clear Data.”
How to Load/Offload Apps On Apple’s iOS?
- First, open the Apple iOS device’s “Settings” app.
- Tap on “General” and scroll to “iPhone Storage.”
- Select the Foxtel GO application in the section.
- Choose “Offload App” and wait for 20 seconds.
- Tap “Load App” to resume Foxtel’s functionality.
Note: Remember that while an application is offloaded on your mobile iOS device, you can neither access nor manage any settings.
5. Update Your Playout Mobile
One of the reasons why Foxtel Go can’t open on your mobile, showing error AF4013, would be due to issues with your operating system.
So, regardless of whether you use an Android or iOS streaming device, you must update the operating system.
Here’s how to update Android and iOS mobile devices:
- Android – Settings → System → System Update.
- Apple – Settings → General → Software Update.
When your device is up to date, verify you’ve got internet access and check whether the Foxtel Go application will now work. If not, continue reading…
6. Uninstall & Reinstall Foxtel GO
Clean reinstallation is a proven method to address functionality errors with Foxtel and purge the potential corruption of the system files.
Flawed integrity of the installation directory can impact the functionality of Foxtel GO entirely and potentially lead to the occurrence of the AF4013 error.
How to Reinstall Foxtel GO On Android?
- Open the “Settings” app on your Android mobile.
- Go to “Storage” or access the “Applications” tab.
- Locate Foxtel GO in the list of installed platforms.
- Highlight the app and choose the “Uninstall” option.
- Open the Google Play Store and install Foxtel GO.
How to Reinstall Foxtel GO On iOS?
- Locate the Foxtel GO app on the iOS unit’s homepage.
- Press and hold the app to show the quick actions menu.
- Select the “Remove this app” option from the submenu.
- After that, open the App Store on the Apple iOS device.
- Locate and download the Foxtel GO application cleanly.
Alert: After uninstalling Foxtel GO, you will be signed out of the associated user account!
7. Become a Foxtel GO Beta Tester
You can always become part of Foxtel GO’s Beta Tester program and gain access to the latest version of the platform via private updates.
There are no requirements to sign up for Foxtel GO’s program, but remember that the app may experience interruptions or not always work correctly.
What Does it Mean to Become a “Beta” Tester?
Becoming a beta tester for an organisation, company or particular application grants you access to the latest (unreleased) content for the product or service.
Your job is to use Foxtel GO as you usually do and report any newly occurring functionality errors of the app to the support team.
How to Join Foxtel GO’s Beta Tester Program?
Alert: Becoming a beta tester is only available through the Google Play Store for Androids!
- Go to Foxtel’s AF4013 Error Page on a mobile or PC device.
- Tap on the Beta Tester Link on the bottom section of the tab.
- Tap on the blue “BECOME A TESTER” button at the bottom.
- Once verified, verify that your device has Foxtel GO installed.
- Next, open the Google Play Store and search for “Foxtel GO.”
- Scroll to the bottom of the app section and select “Join/Rejoin.”
- After that, tap “Join” to enter the beta programme of Foxtel GO.
- Wait until the Foxtel GO receives the beta update and launch it.
Note: Foxtel GO’s Beta Tester program is only available through Australia!
Quick Recap:
To fix the Foxtel GO error code AF4013, inspect your device’s internet connection and clear the app cache of the Foxtel GO app.
If the problem persists, update the firmware version of the Foxtel GO app, reinstall the app and join Foxtel’s beta tester programme.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.