Is your Fire TV App not connecting to Recast after numerous connection attempts?
Many users have been reporting ominous throttling with the connection between their Fire TV app and Recast TV box.
This could happen due to WiFi problems, all the way to software functionality problems of the Recast or the Fire TV app.
Here are quick ways to troubleshoot:
To fix when the Fire TV application isn’t connecting to Recast, enable “Location Services” for the Fire TV app and update its version.
After that, power cycle your Recast DVR TV box, clear the cache of the Fire TV app, and then reinstall it.
Let’s learn more about why the Fire TV app is not pairing with the Recast and why!
Can’t Connect to Fire TV Recast – Why?
Fundamentally, when the Fire TV App can’t discover the Recast DVR, the fault’s probably with the application.
Even if there’s a technical issue with your Recast setup, the Fire TV app will be able to scan and connect with the device, whilst an issue with the app will revoke the pairing.
Let’s look up some causes for the problem with your Fire TV App and Recast:
- Failed WiFi Connection on your Mobile
- Outdated App Version of the Fire TV App
- Severe Software Problem with the Fire TV App
- Interference with the Recast’s Location Services
It’s important to understand what’s exactly causing the problem. This is a fundamental step to achieving success during troubleshooting and getting the hang of our solutions.
With that being said, let’s proceed with the guide and get your Fire TV/Recast fixed!
How to Fix When Fire TV App Not Connecting to Recast?
After thorough research on the problem, we’ve been able to locate and communicate with many users experiencing this problem.
The solutions you’re about to check out our 100% functional and recommended by other Fire TV users who have been having the same problem.
Let’s jump in with the guide and fix this issue!
Solution #1 Enable Fire TV App’s Location Services
The first time you pair the Recast to the Fire TV app, you’ll be prompted to enable “Location Services” on your mobile device.
The Fire TV must have access to your device’s location in order for the antenna of the Recast to work and position itself properly on Amazon’s map.
- If you haven’t paired the Recast, make sure to enable the Location Services!
In case you’ve declined that prompt or it didn’t show up for you, you could easily enable the feature by heading into the settings of the app.
Follow these instructions to enable it:
- Access your mobile device’s settings.
- Navigate to the Applications Tab (on iPhones, just scroll down once at the settings).
- Locate the Fire TV App.
- Press the app to gain access to the settings.
- Select the “Location” setting.
- Make sure that the “Enable Location” slider is toggled.
- Exit the setting and test the Fire TV app.
Once you’ve enabled the location services for the Fire TV app, it’ll make changes to the platform. Based on your real-time device location, it’ll be re-adjusted accordingly.
Note: If you’re having issues locating the feature, look up steps for your phone specifically.
Solution #2 Refresh the Mobile Device’s WiFi
Since the Fire TV app requires the internet to hook up with your Recast, chances are that certain WiFi issues exist.
What you could do is refresh the WiFi connection of your mobile device, by reconnecting it from your home network.
- Make sure that your network device is up and running the entire time!
Here’s how to refresh your mobile’s WiFi in easy steps:
- Navigate to the WiFi Settings of your mobile device.
- Locate the paired network.
- Select the “Info” button next to the network connection.
- Press “Disconnect”.
- Find the same network back in the WiFi tab.
- Connect with it by doing the password again.
- Wait for the connection to be performed.
Once your mobile device gets reconnected to the WiFi, re-launch the Fire TV app and press the “Add New Device” button. Check if you’re now able to connect with the Recast.
Note: You must know the WiFi password before disconnecting your device.
Solution #3 Hard Reset the Fire TV Recast
Perhaps, we should go through the Recast box itself, to make sure issues are live with the device.
Last, to say, it is difficult to spot and recognize software issues with your Recast, without the device giving you fatal indications, such as shutting down, lagging, and so on.
However, there is a simple workaround (a type of Advanced Reboot), called a Hard Reset or power cycle. It’ll refresh both the hardware and software of your Recast and solve the issue.
Here’s how to perform a Hard Reset on your Fire TV Recast:
- Press the Power Button on the Recast.
- Disconnect the Power Adapter of the device.
- Wait for 5 minutes.
- Re-attach the power cable of the Recast back into power.
Once the Recast is reconnected to power, you’ll be able to attempt the connection with the Fire TV application.
Of course, you must wait at least 30 seconds after turning the device on, so all software services could be loaded up.
Alert: Wait for the full 5 minutes or your Fire TV Recast will not discharge properly.
Solution #4 Update the Fire TV Application
In this solution, we’ll be updating the Fire TV app.
It is well-known that outdated versions on whatever device, app, or service, could mean problems almost certainly.
That’s why, you must make sure that your Fire TV app is running the latest available version before attempting to pair the Recast again.
- Launch the app store on your mobile.
- Navigate to “Manage Apps”.
- Locate the Fire TV app.
- If the “Update” button is available, press it.
Once the update of the Fire TV app has started, it’ll averagely take around 1-2 minutes, based on WiFi strength and device performance later during the installation.
Note: If the update is small in size, it could even apply instantly, in a matter of seconds.
Solution #5 Clear Fire TV App Cache
On mobiles, laptops, and computers, using a certain application for too long will generate an app cache of data.
Those are the excess log files that the application used whilst it was running and no longer needs. These files will pile up over time and result in performance issues!
Here’s how to clear the Fire TV app’s cache:
- Navigate to Settings.
- Head to the Applications Tab.
- Locate the Fire TV app from the list.
- Enter the configuration for the Fire TV app.
- Select “Clear Data & Cache”.
- Wait for the cache to be cleared.
- Test the app…
Based on how long you’ve used the app, the cache could reach up to 120-130 Mbs which will take a while to be cleaned up.
Tip: You should clear the generated cache of all apps to boost your phone’s performance.
Solution #6 Reinstall the Fire TV App
If nothing worked so far, perhaps getting the Fire TV app reinstalled will settle the problem.
It is often where a software issue could stick the platform and your only ticket out of this situation is to get the app reinstalled.
You should keep in mind that reinstalling the Fire TV app will erase the established settings configuration for the platform.
Here’s how to reinstall the Fire TV app in easy steps:
- Access your device’s settings.
- Head to the applications tab and select the Fire TV app.
- Scroll down and choose “Uninstall” to start removing the Fire TV app.
- Once the app has been removed, launch the App Store.
- Use the search field to locate the Fire TV app.
- Download the platform back onto your phone.
You’ll be logged out of the Fire TV app after it has been reinstalled, so you must sign in. Remember your username and password for the Amazon account and get logged in.
Alert: You’ll have to allow the “Location Services” again, after reinstalling the app.
Thus, to fix when the Fire TV App not connecting to Recast, reboot your Recast TV box and clear the cache of the Fire TV app.
After that, update the Fire TV application, refresh your mobile device’s WiFi connection and reinstall the Fire TV app.
If you’re still experiencing issues with the Fire TV app and Recast, contact Amazon!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.