EE WiFi Calling Not Working? – Here’s How to Fix

Is your EE WiFi calling not working? We’ve got you covered!

WiFi calling is a useful feature for staying connected when you have no network coverage. However, it doesn’t always work with unstable networks or unsupported devices as the cause.

To fix your EE WiFi calling and get it to work, you want to make sure that your phone supports WiFi calling and activate it. You also want to disable any battery-saving or low-power mode to ensure a better connection.

Awesome, we should delve into the solutions!

EE WiFi Calling Not Working – Full Guide to Fix this Error

If you encounter any issues with WiFi calling not working EE, don’t worry! We have eight solutions to help you fix it in no time.

#1: Verify That Your Phone Supports WiFi Calling

First, make sure your phone supports WiFi calling. Not all phones work will have this feature, so it helps to verify it quickly.

For others that can handle WiFi calling, you’ll sometimes need to update it for you to use the feature.

Here’s how to check if your phone model supports WiFi calling:

1. Open the Settings app on your device.
2. Tap on Connections or Network & Internet.
3. Look for the WiFi Calling option.

If you find WiFi calling on your phone, it means you’re allowed to use the feature. If it’s not there, your phone doesn’t support it. 

Alternatively, visit EE’s website and enter your phone model to see the list of features your phone supports.

Note: Make sure your phone is running the latest software version.

#2: Enable WiFi Calling on Your Phone

Next, check if WiFi calling is enabled on your phone. Sometimes, this feature is turned off by default or by accident. You need to turn it on manually to use it.

To enable WiFi calling on your phone, follow these steps:

iPhone

1. Open the Settings app.
2. Tap on Phone.
3. Select WiFi Calling.
4. Toggle the WiFi calling on This iPhone switch to the ON position.
5. Enter your address for emergency services if prompted.

Android

1. Open the Settings app.
2. Tap on Network & Internet.
3. Select WiFi Calling.
4. Toggle the WiFi calling switch to the ON position. 

Note: To use WiFi calling, you must be connected to a WiFi network. Also, the feature is only available in some areas.  

#3: Power Cycle Your Router to Refresh Your Connection

Sometimes, the issue is not your phone but your router. Your router has glitches or errors that prevent it from connecting properly with EE’s servers. To fix this, you need to turn off and on again your router. 

To power cycle your router, follow these steps:

1. Unplug your router from the power source.
2. Wait for at least 30 seconds.
3. Plug your router back in.
4. Wait again for at least 30 seconds.
5. Check if your phone is connected to your WiFi network.
6. Use WiFi calling to make sure it works. 

Important Note: If these steps don’t resolve the issue, reach out to EE customer service for further assistance.

#4: Check Your Internet Speed

Another factor that affects WiFi calling is your internet speed. WiFi calling requires a fast and stable Internet connection to work properly.

If your internet is too slow or inconsistent, you will experience problems like poor call quality and connection errors. 

Info: The minimum download speed required for WiFi calling is 1.5 Mbps, while the minimum upload speed is 0.5 Mbps. 

To check your internet speed, follow these steps:

1. Open a web browser on your phone or computer.  
2. Go to Speedtest.net or Fast.com.
3. Click on the Go or Start Test button.
4. Wait for the website to run a speed test and display your download and upload speeds.

If your download and upload are less than the required speeds, your bandwidth is not enough for WiFi calling. In this case, you will experience dropped calls or choppy audio.  

Note: The number of people using your WiFi, your VPN, and the size of files you’re downloading also affect your bandwidth.  

Here are some tips to improve your internet speed:

• Move your device closer to your router.
• Use a WiFi extender to boost your signal. 
• Reduce the number of apps or devices using your WiFi network simultaneously.
• Change the WiFi channel or frequency on your router settings to avoid interference.
• Upgrade your internet plan. 

#5: Disable Battery Saver or Low Power Mode

Another possible reason for EE WiFi calling not working iPhone is the battery-saving feature.

Battery Saver or Low Power Mode is turned on, which means your device is reducing the performance of some features and apps on your phone to save battery life. 

To turn off this feature, follow these steps:

iPhone

1. Open the Settings app.
2. Tap on Battery.
3. Toggle the Low Power Mode switch to the OFF position.

Android

1. Open the Settings app.
2. Tap on Battery or Battery Saver.
3. Toggle the Battery Saver switch to the OFF position. 

Battery Saver and Low Power Mode help extend your device’s battery life, but they also affect its performance.

Pro Tip: Disable battery-saving features if you need to use your phone for demanding tasks. 

#6: Ask EE to Activate WiFi Calling for Your Account

Sometimes, WiFi calling doesn’t work on your phone because it isn’t activated for your account or SIM card.

This usually happens if you are a new EE customer, have changed your SIM card, or have switched to a different plan. 

Here’s how to activate WiFi calling through the EE app:

1. Open the EE app on your phone.
2. Tap on the Menu icon (three horizontal lines).
3. Tap on Settings.
4. Select WiFi Calling.
5. Toggle the WiFi calling switch to the ON position.
6. Enter your address for emergency services if prompted. 

Once you have activated EE WiFi calling, you should be able to make or receive calls over WiFi when you are connected to a WiFi network. 

To activate WiFi calling for your EE account, contact EE and ask them to enable it for you.

Do this by:

• Calling 150 from your EE phone
• Dialling 07953 966 250 from any other phone
• Chatting with an EE advisor online
• Visiting the nearest EE Store

Pro Tip: Once EE has activated WiFi calling for your account, restart your device and enable WiFi calling on your phone. 

#7: Reset Your Phone’s Network Settings

If none of the above solutions work, reset your phone’s network settings. This will erase all network-related data and settings on your phone, such as WiFi passwords, Bluetooth connections, and VPN settings. 

To reset your phone’s network settings, follow these steps:

iPhone

1. Open the Settings app.
2. Tap on General.
3. Select Transfer or Reset Phone.
4. Tap on Reset.
5. Select Reset Network Settings.
6. Enter your passcode if prompted.
7. Tap on Reset Network Settings again to confirm.

Android

1. Open the Settings app.
2. Tap on System.
3. Tap Advanced.
4. Tap on Reset Options.
5. Select Reset WiFi, Mobile & Bluetooth.
6. Tap Reset Settings.
7. Enter your password and PIN if prompted.
8. Tap on Reset Network Settings again to confirm.

Note: After resetting your network settings, you need to reconnect your WiFi networks and Bluetooth devices.  

#8: Use EE’s 4G Calling Service Instead

If all else fails, use EE’s 4G calling service instead of WiFi calling. 4G calling allows you to make and receive calls over the 4G network. Check the requirements on EE’s website. 

Note: To use it, you need a compatible phone model and software version, a 4G-enabled SIM card, and a 4G plan with EE. You also need to be in an area with 4G coverage. 

To enable 4G calling on your phone, follow these steps:

iPhone

1. Go to Settings.
2. Tap on Mobile Data.
3. Tap Mobile Data Options.
4. Select Voice & Data.
5. Tap on 4G. 
6. Turn VoLTE on.

Android

1. Go to Settings.
2. Tap on Network & Internet.
3. Select Mobile Network.
4. Tap Advanced.
5. Tap on Enhanced 4G LTE Mode and turn it on. 

If you have any questions or feedback, contact EE customer service by phone or email.  

Quick Recap

If you encounter EE WiFi calling not working, either you have an unstable network or an incompatible device or SIM. To fix this, check if your phone supports WiFi calling and restart your router to improve your internet connection. 

For more EE troubleshooting guides and solutions to common issues, visit our blog!

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