If you ever see a Disney Plus login black screen and it’s hindering you from watching your favorite shows, streams, and movies, you’re just in the right guide!
In this guide, we won’t just give you the causes and reasons why this is happening, but we’ll also provide the complete list of steps on what you can do to fix and resolve this issue.
To fix the Disney Plus black login screen on whatever device you’re using, closeout Disney Plus from either the app or browser. Then, power cycle your modem and/or router. While the network is reinitializing, reboot your device. Turn off all browser add-ons or extensions and AdBlock on your device.
Before solving this problem, let us first understand the causes of why it’s happening in the first place.
Just like any other program, Disney Plus isn’t perfect. Instances like this aren’t common, but the primary reasons and causes of it include but are not limited to:
- Bad or unstable internet connection
- Incompatible browser extensions
- Device or hardware problems
- AdBlock and malware blocking programs
- IP address restrictions
Now that we know the reasons, let’s dive deeper and go through the steps to properly solve and fix it.
Our guide will be as comprehensive as needed; we’ll be touching everything that’s involved with it so we can sweep all possible causes without the need to know what the exact reason is.
We’ll be detailing how you can fix the Disney Plus login black screen Chrome, black login screen on your TV, and even on your smartphone!
Expert Note: Before you do any of these, the first step is to check if the servers of Disney Plus are functioning properly.
You can do this by checking out their social media pages to see if they’re reporting any outages.
If you’re experiencing this error on Google Chrome or any other browser, make sure to follow these steps carefully.
What you want to do first is check if your internet connection is stable. So, perform a power cycle of your modem and/or router.
- Unplug your modem and/or router from power.
- While unplugged, wait for 30 to 45 seconds.
- Plug it back in again.
While you wait for your modem or router to reinitialize, reboot or power cycle your computer or laptop to refresh the system, too.
Quick Tip: When rebooting, don’t just hit on Restart. Instead, shut down completely, wait for two (2) to three (3) minutes, and then turn it back on again.
When it boots back on, go to the browser you use to access Disney Plus, and disable add-ons and extensions.
Of course, you want to disable add-ons that you won’t use to watch or stream Disney Plus such as Adobe Flash.
What we’re looking for are extensions and add-ons that could interrupt your experience in watching Disney Plus.
After that, clear your browser’s cache and cookies. If you’re using Google Chrome, go to History > All History.
Then, click the menu and scroll down to Clear Browsing Data.
Select the timeframe you want to clear or delete, and then select Clear Data.
Last, but most definitely not least is to use a new IP address. This step is only necessary if you’ve followed all steps, but Disney Plus is still failing to get past the login page.
To connect to a different IP address, you just need to disconnect from the current modem/router you’re using and connect to a new one.
You can choose either a wired or a wireless connection.
If the problem is happening while you’re watching it on your smart TV, here are the steps you should follow.
Whether you’re connected to your router via an Ethernet cable or wirelessly, power cycling your internet connection is the first step.
Simply unplug your modem and/or router from power for 30 to 45 seconds, and then plug it back in again.
Then, the next step is to clear the app cache and cookies of the Disney Plus application on your smart TV.
Here’s how you can do this:
- Press [HOME] on your TV’s clicker.
- Go to Settings > Apps.
- After that, go to System Apps.
- Select Disney Plus > Clear Cache and Clear Data.
- Tap OK to confirm the changes.
Then, the next step is to ensure that your TV’s firmware is up to date. To do this, press [HOME] button on your remote, and go to Settings.
From there, go to Support or About Device (depending on your TV’s brand), and you should see Software Update.
If it’s clickable, then your TV’s system or firmware isn’t updated – update it. Otherwise, it should tell you that your TV’s version is up to date.
Last, but not least is to uninstall and reinstall the Disney Plus app. What this does is erase and remove everything involved with your Disney Plus app.
To do this, you simply have to go to All Apps and navigate to where you’ll see Disney Plus. Using your remote, select Disney Plus > More > Uninstall.
Wait for the uninstallation to finish, and then download and install it on your TV again.
Lastly, if you’re getting this problem while accessing Disney Plus on your smartphone, here are the steps you need to follow:
First and foremost, ensure that your internet connection is stable. Performing a power cycle to clear it all up would be the best thing to do.
So, power cycle your modem and/or router by unplugging it from power for about 45 seconds before plugging it back in again.
Wait for it to reinitialize, then proceed to the next step.
Then, check if your Disney Plus app is requiring an update. To do this, go to the App Store or Google Play Store and search for Disney Plus.
If it has an Update option, it means that the version is still not upto date. Otherwise, you don’t have to do anything.
Then, clear the app’s cache and cookies. The process differs from one phone to another, but the path is technically the same.
For iPhones, go to Settings > General > iPhone Storage. From there, locate the Disney Plus App > Offload App.
For Android Devices, on the other hand, go to Settings > Applications > Disney Plus App. Then, choose Clear Data and Clear Cache.
To finalize the process, uninstall the Disney Plus app and reinstall it again.
You can uninstall it by going through All Apps, and by touching and holding Disney Plus. Wait for the “x” or “uninstall” option to appear, and then uninstall it.
Then, reinstall it again through either the App Store or Google Play Store.
These are the methods of fixing the black login screen on your browser, smart TV, and smartphones, respectively.
So, if you’re bugged by the black login screen of Disney Plus whenever you access it, here are the processes you need to follow to be able to fix it.
If the black login screen is still appearing even after you did the steps we outlined religiously, contact the customer support team of Disney Plus.
You can do it via call, chat, or even email. We suggest using Disney Plus’s chat support because it is the fastest and most responsive channel.
Then, let them know of the black login screen you’re experiencing. You simply have to let them know the IP address you’re using with Disney Plus and they’ll perform a clearing of the IP block.
According to some users, this block happens because some users abuse trial periods by using different email addresses. This bypasses the period for when the trial should expire.
As a resolution, Disney Plus decided to block IP addresses so even if a person uses a different email address, if it’s used on the same IP address, it wouldn’t be accessible.
So, to fix this, make sure that you follow all the steps we provided. Make sure to follow each of them according to your device.
In case it still doesn’t work, the next best thing to do is contact Disney Plus and ask to have your IP address cleared.
Thus, to fix the black screen on your Disney Plus login page, first check if the servers are down. Then, power cycle your modem or router and then refresh the app by clearing the cache, data, and cookies or by uninstalling and reinstalling the app.
With this guide, you’ll no longer feel stressed or worried when you see your Disney Plus login black screen.
Save this guide by bookmarking it or by saving it in your notes so you know where to go in case you experience this dilemma again in the future.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.