If your Cyberflix not working on Firestick, then something went wrong either with your devices or your internet.
In this post, we’ll describe all possible causes and their respective solutions. There is a lot to discuss so let’s get started!
To resolve the Cyberflix app issue on your Firestick, begin with logging from your account and then power cycling the whole equipment. Then you should check for Firestick software updates, stop any VPN that is currently working and troubleshoot network issues.
There is much more behind these methods so make sure to stick around so you can be as prepared as possible.
If the Cyberflix app fails to load on your Firestick, there are two major factors you should consider.
You should first note that any official maintenance scheduled by Cyberflix’s team might bring the app down, thus, you will be unable to connect with it through any device.
But let’s put that cause aside from the moment and summarize all the other possibilities that might have also impacted Cyberflix’s functionality on your Firestick.
1. Temporal Issue
A temporal issue or bug with your device might prevent you from logging in to the Cyberflix server.
2. VPN Service
Any enabled VPN or location altering services will differ your location, thus you will not be let in Cyberflix.
3. Internet Connection
If there is no internet connection on your device, you won’t be able to contact Cyberflix’s server.
4. Outdated Firmware
Outdated firmware on your Firestick or Cyberflix might also prevent you from logging in.
5. Account Problem
Lastly, if there is an account problem or temporal restriction, your access to Cyberflix will also be denied.
Now that we have all of these causes mentioned, let’s proceed with the best-working solutions for the Cyberflix on your Firestick!
Before we proceed with any of the upcoming solutions, please restart your Firestick and TV.
It would be pointless to apply any complex solutions if you haven’t restarted your device yet.
In case the restart did not work and you still cannot access Cyberflix, here are the best solutions you can try:
Unlike the normal reboot, we suggest that you apply a hard reset on your TV as well to deal with any power malfunctions that could have developed.
We also suggest re-logging from your account to refresh the data.
Here is how to do it:
- Logout from your Cyberflix account by clicking the cogwheel on the top of the page and selecting “Logout”.
- Once you’re out, hard reset your TV device by unplugging the power cord.
- Wait for several minutes in order for the TV to properly discharge.
- Plug the power adapter back in and test our Cyberflix.
If Cyberflix is still not working, eject your Firestick, wait for a few moments, and plug it back in. Then restart your TV, and test the Cybergix application again.
If the casual maintenance of your TV and Cyberflix didn’t help, there could be corrupted data within the app.
Hence, your best approach in that situation would be re-installing the app to refresh the internal data of the app.
If you don’t know how to remove and add apps to your Firestick, follow these steps:
- Head to the settings on your Fire TV device.
- Open the applications tab.
- Click on “Manage installed applications”.
- Locate and highlight the app you’re willing to uninstall (Cyberflix TV).
- Click on the uninstall button and follow the on-screen steps.
Now once you have the Cyberflix app removed from your TV, get it back on your Firestick by heading into the app store and clicking on the download button.
If your Cyberflix is not working on Firestick, then it’s time to target your Firestick as a possible suspect.
Before proceeding with the rest of the solutions, we recommend updating the firmware of your Firestick.
Here is a step-by-step list on how to update your Firestick:
- Head to the settings of your Fire TV.
- Click on My Fire TV.
- Go to the About tab.
- Click on Check For System Update.
- Wait and apply the new firmware.
If there is a newer firmware available for your Fire TV, then you should click on the Install button to immediately initiate an applying process for the update.
As you may know, the VPN is software that changes your IP address every time you’re browsing the internet (to be safe).
In case the current IP is from a foreign country in which Cyberflix is not supported, you won’t be able to access it.
Now you need to uninstall or stop any VPN software that you might have installed on any device that is connected to the same network as your Firestick.
In addition, you should go to your Firestick Settings > Application > Manage Installed Applications > Find Cyberflix > Clear Cache.
Hopefully, this will help and if you’re still having the same issue, next we’ll focus on your network as it’s the last possible cause.
All users should know that if you’re having network issues, you won’t be able to reach ANY application, not only Cyberflix.
The thing is that other applications might consume fewer data and you’ll be able to reach some of them, but you should not allow this to deceive you.
You can check if your network is active by logging in and checking the WiFi status of another device in your network.
If you find an issue, delay or outages, make sure to apply the following:
Power Cycle Router
Unplug the power adapter of your router, wait for several minutes, and plug it back in again.
Shorten The Range
If there is no internet on your Firestick, ensure your router is at a considerable distance from the Firestick.
Prevent Router Overheating
Ensure your router is not overheating and place it in a well-ventilated area.
Factory Reset Router
Restore the factory defaults of your router using the online settings page or committed app.
If you have applied ALL solutions so far and nothing helped, then you should start suspecting the application itself.
If you know somebody with Firestick living in the same city, or even country as you, ask them to download and try Cyberflix.
In case there is nobody you can test the app with, then go ahead and reach out to Cyberflix customer service for help.
In case they tell you that there is nothing wrong with the app, go to Amazon customer support to inspect your account.
The solutions to a non-working Cyberflix app on Firestick include a hard reset on your equipment, firm internet inception, and re-installing the app. If that does not help, make sure there are no VPN services working with your network and update the Firestick firmware.
Now when you’re aware of why Cyberflix not working on Firestick, you should be able to resolve the issue in no time using our solutions.
We hope that this post was helpful and we highly recommend saving our blog for further help in case any additional issues appear.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.