Cox Internet Temporarily Disabled? Learn How to Fix

Kevin Wood Updated on
cox internet temporarily disabled

If you are tired of Cox internet temporarily disabled, then you’re experiencing the same frustration as many other Cox users.

The internet is completely gone and some important router options including WiFi are completely missing until suddenly everything is back to normal.

To solve the temporary Cox disconnects, there are some mandatory methods to perform such as relieving your data usage and inspecting your setup for failures. On the other hand, you need to inspect some Cox specifics including the account activity and subscription.

To understand the situation better, we’ve prepared a list of possible causes, so you’ll know better how to troubleshoot the problem later.

Why Is Cox Internet Access Temporarily Disabled?

Your internet could be temporarily disabled if there is a maintenance or an outage going on in your local area or with the service provider.

On the other hand, there might be something consuming a large part of your network resources, making the internet unusable.

Let’s exclude those for a moment and check what might temporarily disable your Cox internet:

1. An issue with the network

If there is a problem with your wireless network, the internet might get disabled. You can try a wired connection to check if that is the case.

2. An issue with the router

Potential router issues might as well suppress your internet access temporarily.

3. Maintenance or an outage

An outage or ongoing maintenance at your ISP’s might as well stop your internet connection.

4. An issue with Cox account

Sometimes identity issues with your Cox account might disable the internet until further notice.

Next, you’ll learn how to find out which of these is causing your issue and then what you can do to solve the problem.

How To Fix Cox Internet Temporarily Disabled Issue?

fix cox internet temporarily disabled

Each of our solutions is intended to tackle a certain possibility so it’s strongly recommended not to skip anything. With that being said, here are the ways to solve the temporary disabled Cox internet:

Solution #1. Power Cycle Your Router

Power cycling your router might help with resolving temporarily disabled internet due to its effectiveness when it comes to temporary glitches.

To power cycle your router, you follow these steps:

  1. Turn OFF your router using the hardware power button on the back.
  2. Unplug the power cord.
  3. Wait for 5 minutes.
  4. Plug the power adapter back into the source.
  5. Check if your internet is still disabled.

Note: If you’re checking the internet on a WiFi device, make sure to justify by connecting with another device as well.

Solution #2. Relive Network Usage

As we’ve mentioned above, it is possible that your network got temporarily disabled due to overloading bandwidth.

This can often occur if you have plenty of home devices that are connected to your Cox internet and are consuming network resources.

To disconnect devices that are not in use, simply turn ON their Airplane Mode and all wireless services will be disabled.

Moreover, you need to disable any VPN software, even if it is on your wired connected PC. Next, you need to make sure that nothing is currently downloading/uploading/updating, or streaming.

Note: To check your network usage on your wire-connected (Windows) computer, open Task Manager > Performance > Network.

The network usage on standby may vary and should be between 0% and 10%.

Solution #3. Check Subscription

It is possible that you have unpaid dues to Cox, which will explain why your Cox internet is temporarily disabled.

Cox will usually warn their users 3 days before the deadline of their subscription payment and if you hadn’t taken that into consideration, once these days have passed your internet will be disabled.

Make sure of your subscription before you continue any further.

Solution #4. Re-Enable Cox Email

Your account may be inactive and re-enabling your Cox internet email might easily resolve temporal malfunctions such as your case.

The Internet can get disabled by your ISP if the Cox account hasn’t been activated in the scheduled period.

Here is how to re-enable your internet Cox email:

  1. Go to Cox Profile Page
  2. In the login screen, input the credentials given to you by the ISP.
  3. Once in, go to Manage Users within the Users accounts tab.
  4. Select reactivate email and input your Email address.
  5. Select reactivate once again and confirm the email.

Now your Cox account has been activated and your internet should arrive soon!

Solution #5. Perform A Cool Down Reset

This method is frequently referred to as the 30-30-30 reset and it is frequently applied on routers when overheating is a suspect.

It will practically reset your router in 30 seconds intervals, providing enough time for the router to cool down and boot cleanly.

To perform a 30-30-30 reset, follow these steps:

  1. Locate the reset button on your router.
  2. Hold it down for 30 seconds.
  3. Unplug the power cord for 30 seconds.
  4. Plug the power cord and hold down your router for another 30 seconds.

Once done, wait for your router to boot up and check your connection situation.

If there is the internet right after the reset but shortly after it’s gone again, it’s probably because your router is overheating and you’ll need to clean it.

Solution #6. Factory Reset Your Router

At last, if nothing has worked so far, you can try factory resetting your router. To perform a factory reset you will need to access your router’s settings.

To do so you need to find your IP and can discover it by Googling “What’s my IP?”.

Once you’ve found your router’s IP, follow these steps:

  1. Insert the router IP in the search field of your browser.
  2. In the next login screen, use “admin” and “password” for login credentials.
  3. Once in, go to the System tab and click on Erase.
  4. Confirm the action by typing the login password once again.

Then, wait for several minutes for your router to finish factory resetting itself. Once done, make sure to test your internet on a wire-connected PC.

Read Next: Cox Panoramic WiFi Setup Complete Guide

To fix temporarily disabled Cox internet, perform a power cycle and relieve your network. If your account is inactive check if your Cox email is confirmed and if there are any unpaid taxes to Cox. 

Moreover, disable any unnecessary network data usage, remove interference and if nothing works, do a factory reset.

Bottom Line:

Now when you know why your Cox internet temporarily disabled issue might appear, you should have been able to resolve the issue on your own, at home.

In case the issue is still there, your next step would be to call your service provider to inspect your internet and router.