Are you encountering Cox cable sound issues? You’re at the right place, so continue reading!
Any kind of sound issue while streaming on your Cox cable service commonly resembles an equipment problem.
In this guide, we will uncover and understand all types of audio faults with Cox and explore the best working troubleshooting techniques.
To address issues with the sound output on your Cox service, check if the TV box is receiving enough power and correct the audio settings. If the problem persists, test on multiple broadcasts, reset the service, and restore the initial Cox receiver settings.
Let’s dive into further detail!
Understanding the Types of Cox Audio Issues!
The key to solving the problem is understanding all types of Cox audio problems and what kind of complication your setup has encountered.
Three general types of audio issues could occur with your Cox equipment!
Complete Audio Loss
No audio issues commonly include a complete cease of the Cox cable audio or extended periods without audio output.
This type of audio issue usually represents a problem with the cable service and could also involve display problems or broadcasting issues.
“No audio” issues are usually caused by the following:
Note: Your audio might be muted!
Buzzing or Noisy Audio
If the selected broadcast is constantly buzzing, the audio is cutting out, or you can hear the stream’s output increasing or decreasing at times, it is called noisy audio.
The noisy audio is most often caused by volume configuration issues or problems with the broadcast.
Note: Buzzing or noisy audio often resembles an underlying setup power issue!
MTS, SAP, or Stereo Issues
A lack of stereo separation could often cause MTS, SAP, or stereo issues.
The second audio programming feature could impact the functionality of most broadcasts by hiding the subtitles, displaying them irregularly, or causing audio/video sync issues.
You might be experiencing second programming issues if Cox is:
- Hiding the CC or not displaying the subtitles.
- There’s a desync in the audio/video stream.
- One or more of the broadcasts lag or glitch.
Note: You can confirm this if your image is freezing!
Cox Cable Sound Keeps Cutting Out – 7 Working Solutions!
Tip: To resolve the Cox audio output issues faster, follow the steps consecutively!
1. Power Cycle the Equipment!
One of the primary resolutions to any Cox audio issues is to conduct the good old power cycle process.
Also known as “soft reset,” this can identify the cause of the setup’s buzzing or static noises and whether a power malfunction has something to do with the entire Cox audio fuss.
How to Power Cycle Cox Setup Receiver?
- Unplug the service cable from the receiver.
- Disconnect the power cable from the device.
- Wait for 60 seconds while the box discharges.
- Re-attach the power cable and the coaxial unit.
- Turn on the TV box and test the audio stream.
How to Power Cycle Cox Setup TV Device?
- Press the power button on the TV remote.
- After powering off, unplug the power supply.
- Wait for 30 seconds while the TV is unplugged.
- Reconnect the power cable of the TV to power.
- Press “power” on the TV remote control and test.
In addition, we recommend unplugging your receiver from the power outlet and plugging the box directly into the power.
This might eliminate audio fluctuations and resolve audio disturbances.
Tip: Check the cable connectors for any damages while the devices are unplugged!
2. Switch to Different Broadcasts
The next step to identifying the problem is understanding whether the same audio problem impacts all channels or only occurs on particular broadcasts.
MTS or SAP issues often affect only local broadcasts that have not been made compatible with second audio programming.
Use the Cox remote to cycle through at least 6-7 broadcasts!
While doing so, check if the audio problems will persist. In case you hear audio issues on all different streams, then it’s likely that the fault is on your side.
However, if you hear your audio problem only on a set of programs, then it’s expected that the fault is not coming from your Cox.
Tip: Stay on a channel for at least 60 seconds to verify!
3. Manage the Remote Audio Config!
You’re able to select which remote control is preferred to use for adjusting the audio output levels of the system when Cox cable sound cutting out.
The option has two states, where either the receiver’s remote control is used for controlling the volume or the TV’s remote control.
This solution is beneficial if the audio output’s strength is low and neither of the remote controls can increase the volume.
The remote audio option has two states:
- “Variable” – The TV’s remote control adjusts the audio.
- “Fixed” – The Cox receiver’s remote control adjusts the audio.
It is recommended to set the feature to “Fixed” to increase/decrease the output audio of the TV using the Cox remote control.
To reach the setting, go to “Settings” > “Audio & Video” > “Volume Control” > “SELECT” and highlight the “Fixed” setting from the drop-down menu.
Note: Once a new value is set for the “Volume Control,” the sound strength bar will be reset.
4. Unplug Third-Party Audio Devices
Third-party audio devices could have a severe impact on the audio output of the Cox systems.
If not appropriately configured, connected headphones, speakers, or home theater systems could cause buzzing noises, irregular audio, or completely cease the audio output.
Unplug all audio devices connected via HDMI, component, or RCA cables!
Once all audio and non-audio external devices are unplugged, increase the receiver’s volume using the Cox remote control.
If you haven’t set the volume control setting to “Fixed,” return to the previous solution and adjust the setting correspondingly.
Tip: Test all third-party devices before connecting them to the Cox receiver!
5. Deactivate “Voice Guidance” On Contour
The “Voice Guidance” feature could disrupt the audio output if you’re on a Cox Contour TV box.
This feature is only available in the “Accessibility” configuration panel within the settings of the TV box and controls the quality of the audio output.
Follow these steps to deactivate “Voice Guidance” on Cox Contour:
- Press the “B” button on the Cox Contour remote.
- Go to the “Menu” > “Settings” > “Accessibility.”
- Press the Down Arrow button to access the audio.
- Highlight “Voice Guidance” and press “OK” once.
- Finally, once the feature is disabled, exit the tab.
Alert: Do not reactivate “Voice Guidance” until the cause for the problem is identified!
6. Use the Cox *Cable Connection Reset*
If you’re still encountering Cox cable sound issues, we recommend using the online Cox tool allowing remote service reset.
Hence, signing in to the official Cox website allows you to perform a ”cable connection reset” by utilizing the provided tool for all registered clients.
Follow these instructions to reset the cable connection of the Cox TV box:
- Navigate to the Cox official reset page.
- Scroll down to “Reset Your Receiver.”
- Sign in to Cox with your client details.
- Then, follow the on-screen instructions.
Resetting Cable Connection – Requirements!
Refreshing the cable connection of the Cox receiver is only possible if a few requirements are met.
Throughout the entirety of the reset process, you must verify the following requirements:
- The receiver is turned on and working.
- The service (coax) cable is connected.
- Your Cox subscription is up-to-date.
Not accounting for the Cox subscription fee will deny your client access to the service reset tool, so ensure all pending bills are accounted for.
Once the receiver is reset, the device will turn off for 2-3 minutes, and you will be back at the initial setup screen.
Alert: After the factory reset, you must set up the Cox receiver from scratch!
Need More Help?
If you’re concerned that the audio problems on your Cox cable receiver are coming from a fault with the equipment, it’s best to consult with a professional.
The best place to receive qualified help is Cox Complete Customer Care—best of luck.
Tip: Don’t forget to check your Cox receiver box’s warranty!
Hence, to efficiently address Cox cable sound issues, power cycle the Cox receiver and reconnect the Coax service cable.
If the audio problems persist, check the second audio programming settings, unplug all third-party devices, and factory reset the Cox TV box.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.