How to Fix Consumer Cellular Voicemail Not Working?

Whenever you experience your Consumer Cellular voicemail not working, you know there’s something wrong.

Don’t panic! We have the solutions you need!

Most carriers, including Consumer Cellular, support traditional voicemail and visual voicemail.

It makes receiving calls much more convenient since you can read messages directly.

However, it can get frustrating if it doesn’t work as intended.

To fix your Consumer Cellular voicemail, the first thing you want to do is disable call forwarding. This ensures that calls go directly to voicemail rather than your other number. You also want to enable background data use so your voicemail can get your messages from the server without you having to request it.

Now that we have a general idea of this problem let’s dive into the details before fixing it.

Why Consumer Cellular Visual Voicemail Not Working

We need to look at a few culprits whenever you experience your Consumer Cellular voicemail not working.

If you have not set it up correctly, it may not record your calls. The software can also play a part as corrupted files and glitches can cause this problem to manifest.

Here are the factors that can affect your voicemail on your phone:

1. Network Issues

It could be a problem with your carrier or the internet. If you have an issue here, you will not be able to access your voicemail.

2. Voicemail Not Set Up Properly

Your voicemail settings may not be set up correctly. If this happens, your calls will not be saved to voicemail, and you’ll get no messages.

3. Call forwarding is Active

If this is turned on, your voicemail will not be saved to Consumer Cellular’s servers. It will be rerouted to the number you specified instead.

4. Software Glitches and Bugs

The software can have a large impact if you’re using the visual voicemail feature.

Glitches can affect connectivity and storage, making it impossible for you to download your messages properly.

These factors can affect your access to your phone’s voicemail services.

We can now proceed to the full troubleshooting guide so you can resolve the issue immediately!

How to Fix Consumer Cellular Voicemail Not Working

Before you do anything, we recommend rebooting your phone.

Turning it off and turning it back on again can refresh your phone’s systems eliminating bugs and glitches that can be causing the error.

Now, if a restart does not work, we can look into more in-depth steps to solve this problem:

Solution #1: Toggle Airplane Mode to Refresh Network

There’s also a way to reset just your phone’s network functions if a phone reboot does not resolve this issue.

You can toggle Airplane Mode on and off again to disconnect from your carrier and refresh your network.

This will quickly resolve any problems with your voicemail that are caused by your network or internet connectivity.

Here’s how to use Airplane Mode to refresh your network:

1. Open Control Center or Quick Settings on your phone.
2. Search for the plane icon that says Airplane Mode.
3. Tap on it to turn it ON.
4. Wait for at least 30 seconds.
5. Turn it back off and wait for your signal to be restored.

Note: It can take a few seconds before your network is restored. Make sure your signal bars are back before attempting to connect to your voicemail.

Solution #2: Disable Call Forwarding on Your Phone

A primary cause why your voicemail will stop working is when you have call forwarding enabled.

If you have this setup, any calls you receive will be transferred automatically to your nominated number.

Turning this off should route your calls back to voicemail, allowing you to listen to them at a later time.

Here’s how to disable call forwarding on your phone:

On your iPhone:

1. Open the Phone app.
2. Look for the Call Forwarding option.
3. Toggle the switch to the OFF position.

On your Android device:

1. Open the Phone app on your device.
2. Tap on the three dots icon on the top right.
3. Select Settings.
4. Go to Call Forwarding.
5. Set the Always forward option to Disable.

Note: Also, check if you have Conditional Call Forwarding enabled, as it can cause this issue.

Solution #3: Clear Data and Cache for Your Visual Voicemail App

If your Android Visual Voicemail not working Consumer Cellular, you want to clear the app’s cache and data.

Visual voicemail service for Android usually comes via a separate app. If this malfunctions, you’ll have to flush out its temporary files.

Here’s how to clear the app cache and data for your Visual voicemail app:

1. Open your Android device’s Settings app.
2. Go to the Apps menu.
3. Select the app you use for your Visual voicemail.
4. Tap on Storage.
5. Select Clear Data and Clear Cache.

Note: For iPhone users, if you’re using a third-party app, you can simply reinstall it to flush out its temporary data and clear its cache.

Solution #4: Reset Network Settings on Your Phone

If your iPhone Visual voicemail not working Consumer Cellular, you might be experiencing network issues.

You will need to reset your network settings if this is the case. This also works on Android devices, so it’s an option that you can consider.

Here’s how to reset the network settings on your phone:

On your iPhone:

1. Open your phone’s Settings app, then go to General.
2. Select Transfer or Reset iPhone.
3. Click on Reset.
4. Tap on Reset Network Settings.

On your Android device:

1. Go to your phone’s Settings.
2. Select System, then Advanced.
3. Choose Reset Options.
4. Tap Reset Network Settings.

Tip: Resetting your device’s network settings does not delete any of your apps and data. It does clear your saved WiFi passwords, so you’ll need to type them again.

Solution #5: Allow Background Data Use

You may have disabled background data use as it’s a battery hog.

However, if you’re waiting for your voicemail, especially from an app, you want to enable this feature.

Here’s how to allow background data use on your device:

On your iPhone:

1. Go to your phone’s Settings.
2. Select General.
3. Tap on Background App Refresh.
4. Slide the toggle to the ON position.

On your Android device:

1. Go to Settings.
2. Select Network & Internet.
3. Tap on Data Saver.
4. Move the switch to the OFF position.

Note: Also, check on battery-saving settings and options as those can limit the background use of the internet.

Solution #6: Check Your Voicemail Settings

If your voicemail still refuses to work after trying the different solutions, you want to make sure that your phone has the latest Consumer Cellular voicemail settings.

Your settings are usually loaded up the moment you insert your SIM card. However, it can get corrupted or changed without you knowing.

Here’s how to check your phone’s voicemail settings:

1. Open the Phone app.
2. Tap on the three dots on the top right.
3. Select Settings.
4. Navigate to Voicemail and select it.
5. Under Service provider, make sure it says Consumer Cellular.

Note: If your voicemail settings are changed, you’ll need to contact Consumer Cellular at 888-345-5509.

These solutions should help you restore your Consumer Cellular voicemail service.

It also fixes any issues with your Visual voicemail system. You can always contact Consumer Cellular customer support for assistance if you’re still having problems.

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Bottom Line

Now that you know how to fix Consumer Cellular voicemail not working, you can take the necessary steps when you start to experience this problem.

The troubleshooting steps are easy, and you should be able to get your voicemail service back up and running in no time.