consumer cellular phone not charging

Is your Consumer Cellular phone not charging? If you are looking for ways to fix the issue, we have solutions.

If you find that your Consumer Cellular phone is not charging, it may be due to a faulty charger or cable.

Repeated bending may cause the rubberized outer sheath to break and expose the wire. Another possible reason is outdated software.

To get your Consumer Cellular phone to charge, plug it directly into a wall outlet. Don’t charge it wirelessly. It does not charge your phone as quickly as a traditional outlet cable. Then, leave your device alone. As tempting as using it, this can delay the charging process.  

Before you attempt to fix the not charging issue, let us look at the possibilities why your Consumer Cellular phone will not charge.

Why Consumer Cellular Phone Will Not Charge

There are several reasons why your Consumer Cellular phone might not charge.

It’s recommended that you check your charging cables and the port on your phone. You can fix most of them without any extra support.

The most common causes are:

1. Faulty Charger Or Cable

You’ve probably seen a broken cable or exposed wire if you have had your device long enough. The power regulator chip may have failed, causing your phone not to charge properly.

2. Dirt Or Debris

Your phone spends a lot of time in your bags, pockets, and other places filled with dirt or debris. Your phone’s Lightning port is a veritable magnet for grime that can interfere with charging. 

3. Apps Interrupting Charging

Third-party battery apps affect charging negatively as they constantly run in the background. Some interrupt the wireless charging process.

4. Outdated Software

If you are not running the latest OS version, it may cause your Consumer Cellular phone not to charge.

Software updates improve performance and prevent many problems, including charging issues.

These are the possible causes of your charging problem. If you are having a hard time charging your Consumer Cellular phone, it is likely because of these.

Now, let’s try and fix it. 

How to Fix Consumer Cellular Phone Not Charging

fix consumer cellular phone not charging

Before you do anything else, we recommend you reboot your phone. Turn off your phone for 30 seconds, then turn it back on.

This quick power cycle may fix your charging problem and save you time.

If your Consumer Cellular phone is still refusing to charge, you can now move on to more elaborate solutions.

Step #1: Make Sure Your Phone is Plugged In

Make sure your phone is plugged into an AC adaptor and check its screen.

It’s easy to simply plug your charger in and not confirm that your phone is actually charging since we do it every day.

You should see a lightning bolt on the battery icon to verify that it’s charging.

  1. Inspect your cables for frayed and broken wires.
  2. Check the power source.
  3. Plug your phone directly into a working wall outlet.
  4. If you see a lightning bolt on the battery icon, your phone is charging.
Tip: If the phone is already dead, leave it to charge for at least two hours.

Step #2: Try Other Charing Methods

change charging methods

Try other charging methods if you plugged your phone into a wall outlet and it didn’t work. Connect your phone in the ways below and check the display.

The USB port on your computer:

  1. Connect one end of the USB cable to the charger port of your phone.
  2. Connect the other end to a USB port on your PC.

Tip: Plug your charging cable into a USB 2.0 or 3.0 port on a powered computer and not on Sleep mode. Do not use the ports on your keyboard.

Plug into a power accessory:

  1. Plug your phone into a powered USB hub or docking station.
  2. Charge your phone with your other devices.

Try wireless charging:

  1. Connect your charger to power if you have an iPhone 8 or later.
  2. Place the charger on a level surface.
  3. Place your phone on top with the display facing up.
  4. Your phone should start charging in a few seconds.
Note: Wireless charging is still relatively slow compared to when you plug in your phone. We don’t recommend it unless it’s the only option left.

Step #3: Use the Official Charger of Your Phone

Although convenient, charging through a computer or USB connection can take more time than using the original charger of your phone.

The wall charger with your phone is specifically designed for this purpose and will always be the fastest option.

Some devices even have supercharging, which speeds up the process.

Here are a few tips about charging with your original charger to keep your phone’s battery healthy:

  1. Do not wait until your phone is dead to recharge it.
  2. Do not wait for your phone to be at 10%.
  3. Plugin your phone when it’s between 40 and 60%.
Note: Charging your phone when it is already dead makes the battery work harder and reduces its life expectancy.

Step #4: Clean the Charging Ports and Connectors

clean charging ports

Another common cause of charging issues is dirty, clogged ports and connectors.

Dirt and debris can build up inside the ports and prevent the contacts from engaging properly.

There might be nothing wrong with your charger and port, but if dirt and dust are thick enough, it can prevent an efficient charge.

Follow these steps to clean your charging port and connectors:

  1. Power OFF your device.
  2. Use a flashlight or penlight to look inside the charging port.
  3. If you see dirt or dust, it means it needs cleaning.
  4. Gently blow into the port to remove dust and debris.
  5. If the port is still clogged, seek professional help.
Note: Your device won’t also charge if it detects water or moisture in the port. You will see a waterdrop icon on the screen.

Step #5: Run Your Phone in Safe Mode and Try Charging

If apps or downloads affect your Consumer Cellular phone, you can isolate and prevent them from causing charging issues through Safe Mode.

It will force your phone to run with only the essentials so any corrupted files are going to be bypassed.

Here’s how to run your phone in Safe Mode:

  1. Power OFF your phone.
  2. Power ON your phone.
  3. When the logo appears, press and hold the Volume Down key.
  4. The device will switch to Safe Mode.
Note: You’ll know your phone is already in Safe Mode when you see Safe Mode on the bottom left of your screen.

Step #6: Update Your Phone’s Software

update phone software

Another reason your phone is not charging is outdated software. Software updates are regularly released to solve a wide range of device service problems.

If your phone still has power, follow these steps:

  1. Open Settings > Software Update.
  2. Your device will check for available updates.
  3. If an update is available, tap Download and Install.
Note: If no updates are available, you will see “Your device is up to date.”

These solutions will help you solve the charging issue. However, it is also possible that none of them will work.

If this is your case, take your phone in for service. It is likely that the cause is a hardware issue and requires your device to be taken for service.

Read Next: Why Does My Cellular Data Keep Turning Off?

Bottom Line

Now that you know the causes for your Consumer Cellular phone not charging issue, it’s time for you to solve the problem.

The solutions we listed are simple. You don’t need advanced knowledge and skills to perform them.

You can also contact Consumer Cellular if something is wrong with the phone itself.