Comcast Audio Cuts Out Intermittently? Here’s How to Fix

If your Comcast Audio cuts out intermittently, don’t panic. You can fix the issue on your own before taking the help of Comcast’s technical team.

First, you need to find out if the issue occurs only on one device or on all devices. Then, you can take the appropriate steps to troubleshoot the problem.

If your Comcast Audio issue is occurring on your device only, check for loose or damaged cables. Use a multimeter to check for continuity issues. In case of damage, replace the audio cables to fix the issue!.

Whether the issue occurs on one device or all devices, the most likely culprit is an outage.

Contact Comcast Customer Support to report the problem and receive more information on how and when to solve it.

Why Comcast Audio Cuts Out Intermittently

To troubleshoot the issue, first determine the cause of the problem. It may be due to a network outage, loose cable connections, or the wrong settings.

You can solve every cause with specific solutions that you can either do independently or with help from the technical team.

Network Outage

During a network outage, sound and audio problems can happen.

If this is the reason why your Comcast audio cuts out sporadically, you have to call Customer Support and let them know of the issue.

Their technical team will be able to fix the problem, so you can enjoy watching your favorite videos in no time.

Loose Connections

If your TV has a direct link to your video device, there is a chance the problem is with the cables.

The continuity issues with the audio cables can cause sound issues, such as your Comcast audio cutting out intermittently.

Check the internal continuity of your audio cables with a multimeter.

Using the Wrong Settings

Check the MTS and SAP settings and verify that they are working properly.

To fix the issue, you may need to switch off the secondary audio programming or multichannel television sound.

If you don’t want to turn them off, keep the settings to Normal. Additionally, you can try changing the language settings and see if it solves the problem.

Other factors contributing to the problem include your headphone connection and incorrect audio input.

Disable the headphone connection to your TV, and make sure you plug the audio cables into the right port to fix the issue.

How to Fix Comcast Audio Cutting Out Intermittently

If your Comcast streaming audio cuts out intermittently, there are several ways to troubleshoot the issue.

First, determine if it affects one device only or all devices. If it’s the former, you can fix the problem by yourself.   

Solution #1: Check for Network Outages

If there’s a network or server outage, your Comcast audio will cut out sporadically.

For the most part, it is the task of the technical team to fix the issue. You should contact Comcast Customer Support to let them know.

Here’s how to check for service outages:

1. Sign in to your account and check the Status Center.
2. You will see a banner at the top of the page.
3. If the services are green, it means there is no outage in your area.

Note: You will also see customized information and options at the top of your Account page.

Solution #2: Check for Loose or Damaged Cables

From time to time, check for loose or damaged cables. Cable connections can become loose or damaged over time, leading to various issues.

Ensure your connectors from both the device’s end and the wall are always secure.

1. Find the location of the connection between the cable and the wall.
2. Twist it to the right as far as you can.
3. Find the place where the cable connects to the back of your box.
4. Twist the connection to the right, until it’s tight by just using your hands.
5. Repeat the process for every device in your home.

Note: Secure your connections by twisting them as tight as you can without the help of a wrench or tool.

Solution #3: Balance Audio Between Box and TV

Balanced audio has greater resistance to undesired interference, allowing you to enjoy an excellent entertainment experience with Comcast.

Here’s how you can balance audio between your TV and box.

1. Access your TV Box or Adapter’s main menu.
2. Select Setup > Audio Setup.
3. Click Yes to adjust the volume to the optimal level automatically.
4. Click No if you want to retain the current volume level.
5. Repeat this process as necessary.

Note: You can also press Mute on the remote to get sound through the TV. 

Solution #4: Check the SAP or MTS Settings

If the cause of the issue is a network outage, contact Customer Support to report it.

If the issue is happening in only one TV, verify or disable the SAP or MTS settings.

1. Locate the SAP or MTS setting on your device.
2. Turn the setting to OFF or Normal.
3. For Stereo/SAP or Stereo, then change the setting to Stereo.

Note: If you have many devices connected between your TV and TV box or adapter, check the configuration on each device.

Solution #5: Turn Off Other Connected Device

If the cable connection is still causing issues, determine if devices are linked directly to your TV. If yes, turn off other connected devices.

1. Turn off the TV.
2. The connected device will automatically turn off.
3. Unplug other connected devices you do not use.
4. Turn on the TV. 

Note: If the issue persists, call Customer Support for further assistance.

Solution #6: Contact Comcast and Replace Your Box

If the cause of the issue is the device itself, contact Comcast to replace your box.

You need to update your TV equipment to keep up with the latest technology and avoid issues like audio cutting out intermittently.

If you are renting your Comcast, you can do any of the following:

1. Go to Xfinity Equipment Update page and follow the instructions to order a new one.
2. Contact customer support to ask questions, place an order, or schedule an installation.
3. Visit the Comcast Service Center to exchange your existing equipment.

Note: If you own the device, find compatible modems for your level of service. Also, check if your existing equipment is up to date.

If your Comcast audio cuts out sporadically, check if the issue occurs only in one device or on all devices. If it is the former, check for loose or damaged cables and turn off other connected devices. If it is the latter, contact Comcast Customer Support. There may be a network outage, or it is time for a replacement.

Read Next: How to Fix Comcast Error Code CL 0x000f?

Last Thoughts

If your Comcast audio cuts out intermittently, you’ve come to the right page. This post will help you determine the cause of the issue and offer solutions you can do on your own.

If the solutions mentioned above do not fix the issue, reach out to Comcast customer support for further assistance. There may be a network outage, or you need to replace your box.

If this post is helpful, but you still have another difficulty with your Comcast setup, browse our blog for answers and solutions.