Centurylink where's my tech is the service that most subscriber of Centurylink talks about. It is a quick access service provided by the company to let subscribers know the status of their technician visit.
Their ‘Where is my Technician?’ portal is a handy tool for subscribers who would have previously been left with an only telephonic option.
So, when you are enquiring about the status of your technician visit, the company acts promptly.
Facts - Centurylink where's my Tech
In the early days, customers would be required to call the tech support number to know the status of the technician visit. This would require going through all the auto-attendant processes, which just adds more time.
But CenturyLink’s ‘Where is my Tech?’ is a much faster way than was traditionally used.
If customers are enquiring about a CenturyLink technician’s Estimated Time of Arrival (ETA) for non-same day appointments, this will not be available, rather only the 4-hour window will be displayed.
This appointment window is though, subject to change, due to the high demands that US CenturyLink offices receive as more and more customers look to improve their broadband speeds and upgrade their routers and WIFI modems.
Enquiring About Your Technician
Many times it happened when the technician does not show up. This is indeed a frustrating situation. When you need to enquire about the where's my tech CenturyLink you can visit the Company website to know the status.
If you do not want to call the support staff and wait for them to talk, you can use their online “CenturyLink where's my tech” to know the status.
Quick Fact. Around 90% of technicians do show up on time, however, 10% of technicians regularly being late is very high – Especially considering that this constitutes for every state in America.
According to reports, CenturyLink technicians must aim to keep to a 4-hour appointment window – so customers are advised to wait until their 4-hour window has expired, before calling technical support.
Ask them to reschedule the tech appointment date. Before accepting any date make sure you will be available that day for sure.
Rescheduling an appointment must be done at least 24 hours before the scheduled appointment window. Otherwise, they may still be charged due to the technician not being able to carry out work, when they are on contracted hours.
Reschedule due to Company’s Problem
With recent reports from the cable commission shows that the issue of CenturyLink technicians missing appointments.
It is something that happens more often than one would expect, with dozens of appointments being rescheduled each week across the USA.
Quick Fact.CenturyLink blames this on the high demand that continues to grow for Fibre Broadband.
Their newest gigabit services are attractive, and rightly so, offering speeds that are more than 40 times as fast compared to standard broadband connections.
It is a balance of two weights that ultimately the customer will either be rewarded or somewhat disappointed from.
Their customer support hotline continues to under perform, and the technician tracking tool will hopefully soon disassociate most if not all need to call support when customers are chasing up technician appointments.
Hold times of up to 30 Minutes are still reported from impatient customers looking for help.