If you are relocating, you may be wondering, “Can I keep Xfinity Mobile if I move?” We are here to help.
Xfinity users who moved houses say that transferring Xfinity services to a new address is easy.
You simply need to check your new address, review your plan, and if everything is okay, you can make a move.
Let’s get to it!
To move to a new address and keep your Xfinity Mobile account, just inform Xfinity about the move, and they’ll take care of the rest. Then, confirm your move-in date and the equipment you may need. The carrier will even provide you with a Get Started kit for easy installation.
To answer your question, “Can I keep Xfinity Mobile if I move?” Yes! You can check online to see if Xfinity service is available at your new address.
If your new address is more than 300 feet from Xfinity’s physical network, they may not be able to provide service to you.
Since Xfinity SMS text messaging is available in select regions, it’s best to chat or call Xfinity.
After submitting your inquiry, Xfinity will evaluate your new address and determine if it is serviceable. This takes about three to ten business days.
Construction may be needed to extend Xfinity physical network if no service is available in your area. Once construction is complete, you can sign up for an Xfinity service.
So, yes. You can keep your Xfinity mobile when you move.
When moving your Xfinity account, there are a few things you need to consider.
Once you learn everything you need, you can finally decide whether to change your plan, just pause your subscription, or cancel it completely.
1. Moving to a New Location
Xfinity mobile service doesn’t cover every inch of the US, but it is available in 40 states. You can keep your account if you’re moving to any of them.
2. Change your Xfinity Plans
If your current Xfinity service isn’t available to your new address, you can make changes to your plan. You can also explore other services that work better together.
3. Pause your Xfinity Subscription
If you’re just going out of town for a while, Xfinity can put your account on hold while you are away. “Seasonal plan” is the keyword when you talk to an agent.
4. Cancel your Xfinity Account
If there is no Xfinity service in your area and you don’t want to pay for construction costs, you can always cancel your account.
You can call, chat, send a cancellation request/form, or visit your local Xfinity store.
When transferring your Xfinity services to a new address, you need to consider the new location and decide whether you want to change your plan to one that fits your unique needs.
You can also cancel your Xfinity service if your current plan isn’t available at your new address.
But, before we move on to the steps of moving, changing, or canceling your Xfinity services, let us find out how you can keep your Xfinity mobile if you relocate.
Absolutely! You can keep your Xfinity mobile service without having Xfinity internet.
However, you will no longer have the option to add new lines to your account. If you wish to purchase a new device for your existing line, you must pay for it in full.
In addition, you will be charged a line access fee.
If you moved and your new address does not qualify for an Xfinity address, you will see a $25/month fee per line on your future bills.
The fee only applies to users who cancel Xfinity Internet service as per the FAQ page.
If you are moving to a new address, you can retain your current plan, change it, or cancel it. Since Xfinity has a wide range of services, you can bundle them.
Your internet, TV, and others can be considered as one account.
However, they keep your Xfinity Mobile separate, allowing you to manage it independently of the others.
Xfinity makes it easy for you to move to a new address. It all depends if the new location you’re moving to is an active service area for Xfinity.
You might run into issues with Xfinity’s internet and TV services.
If Xfinity does not cover the new area you’re moving to but has mobile coverage, you’ll be able to keep your Xfinity Mobile account while canceling the rest.
Here’s how to move to a new address while keeping your Xfinity Mobile:
- Look up your address on Xfinity’s move page.
- Check if there’s Xfinity service in your new address.
- Let Xfinity know your move-in date and the equipment you will need.
- Decide whether you want to do self-install or get a professional.
Note: During this time, you’ll be able to make changes to your plan.
You can decide to keep your Xfinity Mobile account as long as there is coverage at your new address.
If you have decided to move and there’s no Xfinity service in your new location, you can still keep your Xfinity Mobile account independent from the rest.
You may be going to have mobile coverage at your new address. You can cancel your Xfinity internet and TV service but keep your mobile account.
Here’s how to cancel your Xfinity account while keeping Xfinity Mobile:
- Sign in to your Xfinity account and request a callback.
- Chat with Xfinity Assistant and cancel your account.
- Cancel your account by visiting your local Xfinity store.
- Fill up Xfinity’s cancellation form.
Note: While canceling your account, you can ask them to keep your mobile account as long as you have coverage at your new address.
You have a couple of choices regarding your Xfinity accounts and moving to a new address. Your first option is to keep all your services bundled together into one account.
This is all fine as long as the address you’re moving to covers all of your services.
The second option would be to update your account and separate your Xfinity Mobile. This will come in handy if the coverage in your new address is only limited to mobile service.
In all of these cases, you will need to update your accounts as soon as you move.
This update will reflect your move with your new addresses, so your billing statements and other important notices can be sent to your new address.
Note: Call Xfinity at 888-936-4968 to verify your current information and update your accounts.
Read Next: Can I Call Canada with Xfinity Mobile?
Can I keep Xfinity Mobile if I move? You absolutely can. That’s everything you need to know about your Xfinity accounts whenever you move.
You can cancel your account without issues. You can also keep your mobile account independent, so you can keep it and enjoy Xfinity’s affordable packages.
If you’re having problems with your Xfinity Mobile account while moving, you can contact Xfinity customer support so they can help you sort things out quickly.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.