Have you ever encountered the issue of your BT WiFi Disc flashing red? Are you not sure what the appropriate steps are to fix and resolve it completely?
Take it easy and don’t be knackered. In this tutorial, we’ll not just detail the reasons why this happens, but we will also give you the complete list of steps you can do to fix this.
To get rid of the flashing red colour on your BT Complete WiFi Disc, ensure that the location where the Complete WiFi Disc is placed is at the recommended location. After that, power cycle or restart your BT Smart hub. Then, run the BT Complete WiFi Disc’s setup again, and then pair it with the Smart hub.
Finally, change the Complete WiFi Disc’s setting from Mode 2 to Mode 1.
Before we head on over to the resolution, let’s first try Discussing the reasons why your BT WiFi Disc is flashing red light.
Red lights, whatever branch of technology it may be, always mean trouble.
But what we’re talking about here is a flashing red light. What does this mean?
The red flashing light on the BT WiFi Disc usually means that the device is unable to get a stable internet connection from the smart hub.
Some of the most common reasons include:
- The Disc isn’t properly paired with the hub
- It’s unable to detect/reach the Smart hub
- Minor congestion or overload with the system
- You’re not using a BT Smart Hub 2
NOTE: BT Complete WiFi Discs only work with the BT Smart Hub 2. Earlier and older versions of the hub wouldn’t be compatible with the BT Complete WiFi Disc.
Now that we know these, what do you do when you see your BT Complete WiFi Disc flashing red? What further troubleshooting steps do you perform to fix it?
In this step-by-step guide, we’ll dictate to you everything you need to know to fix and solve this problem.
As a matter of fact, you wouldn’t need any other guide for it! We’ll be giving you the steps, as well as the complete details to fix it!
Since you were able to set it up initially, you can access the My BT app and check where the best location is for the BT Complete WiFi Disc to be set up.
The app will ask you what your home is like if it’s a flat or a bungalow, a terraced or a semi-detached unit, or a townhouse.
Then, the app will give you drawings and sketches of where the best place is to place the BT WiFi Disc.
In doing a location test, you’ll need your phone, the WiFi Disc, and the power supply with you.
- Proceed to the spot in your house the app is telling you about.
- Then, tap on the Begin Location Test button.
- Wait for the app to give you the results.
- If it’s bad, the app will shine a yellow light with a poor location note.
- Otherwise, it’ll be blue with an excellent location note.
When you’re done with the location, the next thing you want to do is to perform a reboot or a power cycle of the BT Smart Hub.
As we know, reboots and restarts have been part of the most effective troubleshooting methods in technology.
- Go near the BT Smart Hub and locate [POWER] on the device.
- Press it and wait for all the lights to be turned off.
- Leave it turned off for 15 to 30 seconds.
- Then, press [POWER] on the hub again to turn the device on.
NOTE: Wait for the lights of the hub to turn blue. This signifies that the device is connected and that there’s no problem with it.
After that, what you want to do next is to run the BT Complete Disc’s setup again.
To do this, you simply have to:
- Remove the BT Whole Home WiFi and My BT app on your phone.
- Then, turn the disc in question off.
- After that, factory reset it by pressing and holding Factory Reset at the back of the device.
- Wait for the colour to change to solid blue, then turn the disc off.
NOTE: If you have multiple discs at home, perform steps 2 to 4 to all other discs connected to the same BT Smart Hub.
Since we erased the data from the disc/s, we’ll have to pair and set it up again.
To do this, download the My BT App again on your device. Then, access the app and navigate to More > Your WiFi Network > Set Up New Disc.
After that, take the disc close to the hub and connect the two (2) devices via an Ethernet cable. You’d have to wait for about five (5) minutes for the detection to happen, and when it does, the light on the disc will turn solid blue.
Then, you’d have to remove the Ethernet cable from both the hub and the disc.
It will turn orange, but it will go back to being blue after about one (1) minute. When it does, unplug it from power and position it to the recommended location via the app (Step #1).
NOTE: Do this for all the discs in the network to get a complete and fresh restart.
Lastly, set the BT Complete WiFi’s Disc settings to Mode 1 instead of mode 2.
Mode 1 is the setting that gives you the best performance, with maximised range and speed.
Mode 2 is the setting that’s made for compatibility since some devices don’t function well with a wireless connection.
You can change this by following these simple and easy steps:
- Open a browser and type in 192.168.1.254, opening the Hub Manager.
- Once open, go to Advanced Settings > Wireless.
- Then, you’ll be prompted to enter the admin password.
- When you’ve logged into it, tick the Mode checkbox and select Mode 1.
- This setting might have changed when you were first setting the device up.
- Hit Save to finalize the change/modification of the wireless setting.
NOTE: You’ll find the admin password on the back of your smart hub. If you changed it and you can’t remember, click override password to set up a new one.
After doing this comprehensive process, you’ll no longer be troubled with the colour red flashing light on your BT Complete WiFi Disc!
If you’ve followed these steps carefully and you still find the red-coloured light flashing on your disc, it’s best to let BT’s customer service team know about the situation.
Spill the tea and let them know when it happened, as well as the steps you’ve already done. This is so that they’ll be able to offer a much better and effective resolution to your problem.
If your BT WiFi Disc is flashing a red light, first check if the location of the disc is the one recommended by the app. Then, reboot the BT Smart Hub completely, factory reset the disc and enable it to run the setup, and then pair it again with the hub. Finally, set the wireless mode of your disc to Mode 1.
Read Next: Why Does BT WiFi Keeps Dropping Out?
If you find your BT WiFi Disc flashing red and you’re not sure where the problem is coming from or how you’ll resolve it, you know where to go!
Unlike other tutorials online, ours isn’t a general guide that may confuse you even further.
So, regardless of the level of your technical understanding, you’ll find our guide helpful and beneficial!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.