If you’re wondering why the BT Smart Hub 2 green light is stuck and won’t go away, then this guide is for you!
Here, we’ll unwrap the meaning of the green light as well as the expected behaviour of the BT Smart Hub 2 and provide you with a complete solution. Let’s learn more…
The green light on the BT Smart Hub 2 shows that the device is loading the operating system.
When the light doesn’t go away, the BT Smart Hub is restarting, stuck in a boot loop, or the electrical supply is insufficient, all of which must be thoroughly inspected.
Let’s unwrap the most important!
Green Light BT Smart Hub 2 – Explained
The green light on your BT Smart Hub 2 simply indicates that the Hub is currently loading the system.
When the hub is fully loaded, the light should become solid blue, which shows that the BT Smart Hub 2 is completely working and operational.
To understand the behaviour of the BT Smart Hub 2, we must look into the light indications that will help us understand the green light.
Here are all the lights and what they mean on your BT Smart Hub 2 for better orientation…
| BT Smart HUB 2 Light Indications | |
| Blue Light(solid) | The BT Smart Hub 2 is fully loaded, connected with the broadband and ready for use. |
Green Light(solid) | The BT Smart Hub 2 is currently loading the system, and you must wait for about 3 minutes. The light should turn solid blue whenever the hub is connected to the broadband and working. |
| No Light | The BT Smart Hub 2 power is disconnected, or there is a problem with the power source. |
| Red Light(solid) | There is a problem with your BT Smart Hub, which prevents the connection to the internet. |
| Orange Light(flashing) | Your BT Smart Hub 2 is currently connecting to the broadband, and the process may take a couple of minutes. |
| Purple Light(flashing) | The BT Smart Hub 2 is currently powered on and working, but the unit could not connect to the broadband. |
| Orange Light(solid) | Your BT Smart Hub 2 is working but is currently not connected to the broadband service. |
| Purple Light(solid) | The BT Smart Hub 2 is connected to the EE network via Hybrid Connect. |
Hence, when the BT Smart Hub 2 is showing a green light for more than 3 minutes, perhaps the machine can’t load correctly.
When the operating system is stuck while the startup, the green light will be there until the manual interaction.
Note: Wait at least 3 minutes to see whether the green light will turn solid blue!
How to Fix When BT Smart Hub 2 Green Light is Stuck?
1. Power Cycle Your BT Smart Hub!
The first and easiest step is to perform a power circulation on your BT Smart Hub 2, which will address many possibilities simultaneously.
The power cycle process will come in handy to address all of these possibilities in one go, which is a safe method and will not erase anything from your BT Smart Hub 2.
- To power cycle your BT Smart Hub 2, unplug the device for 60 seconds!
When your BT Smart Hub is discharged, connect the power adapter directly to the outlet without any devices in between.
We envision smart plugs, outlet strip dividers and other units that may be preventing the BT Smart Hub from loading the OS and causing the never-ending green light.
Tip: Keeping the BT Smart Hub disconnected from the power for longer helps to cool down the hardware components.
2. Inspect the Power Cable/Adapter
The green light on a BT Smart Hub 2 typically appears due to constant restarts for one reason or another, so it’s time to inspect the power equipment.
It’s very easy to disconnect the power cable on both sides and closely inspect whether the wiring is intact.
You must inspect the power cable’s connectors, BT Hub ports and the length.
If you’re unsure of how to inspect the BT Hub power equipment, follow these tips:
- Gently disconnect the power cord from both sides.
- Inspect the entire length of the cable for any faults.
- Clean the power wire connectors with a soft cloth.
- Check for any input port obstructions on your hub.
- Firmly reconnect the power cable of your BT Hub.
Info: If you identify any problems with the power equipment of your BT Smart Hub, then this is why the green light won’t go away.
3. Switch to a Working Power Outlet
The next and one of the most essential steps that will reveal the culprit for the never-ending green light is to switch to a proven-to-work electrical outlet.
So, disconnect your BT Smart Hub, relocate the unit to an electrical outlet you know is working and connect the device there.
Turn on the BT Smart Hub using the power button and wait 3 minutes to check whether the green light will turn to solid blue as it should.
Again, verify that you’re plugging the BT Smart Hub directly into the outlet without any third-party add-ons.
Tip: Test your electrical outlets for power fluctuations by connecting a bulb/lamp and checking whether the light is weak or fluctuating.
4. Prevent BT Hub from Overheating!
Overheating is one of the greatest enemies of your BT Smart Hub 2 because when the unit is overheating, the device will automatically restart.
This in-built protective feature powers off your device automatically to prevent the heat from damaging the hardware components.
So, if your BT Smart Hub is overheating, the device is probably constantly restarting and shows the green light non-stop.
Also called the BT Smart Hub 2 green light of death, this behaviour indicates that the BT hub is currently experiencing a problem, preventing the unit from loading.
Follow the steps below to prevent BT Hub from overheating:
- Turn off your BT Smart Hub 2 by unplugging your unit.
- Clean the ventilation openings from dust accumulation.
- Lift off the BT hub from the surface (avoid stiff surface).
- Open a window or turn on the AC to ventilate the room.
- Turn on a fan blowing against the back of your BT Hub.
When you implement all of the steps against overheating, the BT Smart Hub 2 should no longer restart to preserve the HW components, and the green light will disappear.
However, if your hub is not overheating but the green light continues (not turning blue), then continue reading ahead.
5. Factory Reset Your BT Smart Hub
The final and most potent solution is to perform a factory reset on your BT Smart Hub 2 to reset the operating system’s default settings.
This will clear all of the software bugs, reset all the tasks and provide you with a fresh opportunity to set up your hub from scratch.
Here’s how to perform a factory reset on BT Smart Hub 2 efficiently:
- First, power on your BT hub using the power button.
- Verify that the BT Smart Hub 2 is currently working.
- Locate the small reset button pinhole on the back.
- Then, get sharp objects such as needles that can fit.
- Reach in and press the reset button for 10 seconds.
- Then, the green light on the BT hub should disappear.
When you reset your BT Smart Hub 2, the green light will turn to orange and green again when the reset is completed.
Then, the light should turn solid blue, especially if the hub is connected to the broadband and the boot-loop problem has been solved.
Warning: The factory reset will erase all settings and configurations on your BT Hub!
Need More Help?
If you’ve attempted everything from this guide but the green light is still there, then the BT Smart Hub 2 is unable to load the operating system.
This may be due to a fault with the device, so the best next step would be to seek professional assistance by contacting BT Customer Service.
Quick Recap:
Hence, whenever the BT Smart Hub 2 green light won’t turn to solid blue, power cycle the hub and switch to a proven electrical outlet.
If that doesn’t help, inspect the wiring in the setup for any faults and, ultimately, perform a factory reset process on the BT Smart Hub!
Follow us for more BT Smart Hub troubleshooting!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.