Wondering why Brother MFC-465CN printer not printing? Keep reading!
The Brother machines are one of the most popular printers and most of the issues in relation to the printing capabilities are well-known to exist and easy to solve.
In this guide, we’re going to unwrap everything about Brother MFC-465CN printing problems and how to fix them in minutes!
The Brother MFC-465CN is not printing because the status of the machine is OFF/Offline, the connection to the computer is interrupted or printer driver settings are incorrect. To solve the issue users need to tackle each possibility individually to reveal the true cause.
Let’s next learn more about why Brother MFC-465CN is not printing:
Since the printing of documents always happens from a computer device/smartphone or any sort of software, 80% of the time, the problem is not related to the printer.
However, there are a couple of printer-specific requirements that have to be met in order for the machine to work.
Here’s what’s necessary for the Brother MFC-465CN to print documents:
- WiFi Connection to the Master Computer
- The Machine should be loaded with Ink
- The Brother Printer has to be the Default Windows Printer
- The Brother-specific or The Microsoft Printer Driver has to be Installed
- No Errors on the Brother Printer Screen
When you can justify that none of the above-described bullets are present and everything appears to be normal.
But if the Brother MFC-465CN won’t print, then you’ll definitely need some first-hand troubleshooting.
Below are the best-working methods to solve the problem in no time!
The overall solution includes a step against ALL possibilities so be sure to apply everything in order so you can be confident.
We’ll proceed by using the method of exclusion, so let’s jump straightforwardly into the first solution!
Tip: It’s best to use a Windows desktop computer to test throughout the guide!
The very first step against the Brother MFC-465CN printing issue is to reboot both instances involved in the equation.
The brother printer and the host computer that is sending the print documents over the WiFi.
To reboot the Brother MFC-465CN printer:
- From the Navigation Menu, go to General.
- Highlight and select Auto Power OFF.
- Choose Turn OFF.
- Unplug the Brother Printer from the wall outlet.
- Reconnect the device to power after 2-3 minutes.
To reboot the desktop computer:
- From the Start Menu > hover over the Power Menu.
- Press Power > Shut Down.
- After 2-3 minutes, turn the computer back ON.
Once both devices are restarted, test printing a different document. Something that you haven’t already tried to also exclude the possibility of an unsupported file.
Tip: Attempt to print a .PDF file until the end of the guide!
The most important part of the printing process is to have the printer connected to the same WiFi as the computer you’re using to print documents.
Right now, if you go to the Taskbar Tray of your computer and check you would probably see a few Pending Documents for printing.
The documents are in the queue but the computer can’t connect to the Brother printer!
Tip: Clear ALL documents from the queue, since when the connection is restored ALL of them will print at once.
Here’s how to renew the connection between both machines:
- Make sure that the Brother Printer is turned ON.
- On the desktop computer, press Start.
- Type Printer & Scanners.
- Press Add a Printer or Scanner.
- Select the Brother MFC-465CNfrom the list.
- Click on Finish.
Sometimes the printer won’t be listed in the options. In such cases press on “The printer that I want isn’t listed” and from there add the printer using the hostname or the TCP/IP address.
From there you would need to select the printer brand (Brother) and the “MFC-465CN” model.
Then the printer should appear in the manufacturer’s list for you to select.
In case you’ve attempted to pair the Brother printer with the computer in solution #2, but the device won’t appear in the list, then probably Microsoft has failed to install the default driver.
In such cases, users need to manually download and install the correct Brother driver.
Here’s how to install the Brother MFC-465CN desktop driver:
- From the Control Panel go to Hardware & Sound.
- Choose “The printer that I want isn’t listed”.
- On Device Type choose Autodetect.
- Check “Query The Printer and Automatically Select The Driver to Use”.
- Press on Next.
- Choose “Brother” from the Manufacturer’s list.
- Press on Windows Update.
Now your computer will automatically download and install the in-built Microsoft driver for your Brother MFC-465CN printer and shortly after you should be able to print documents.
Once the installation is ready, scroll up to solution #2 to pair your Brother machine to the computer!
Tip: The driver install might take up to 5 minutes so be patient.
Luckily, Brother has made it easy for users to solve network-related issues, especially when their printers won’t print.
There is a tool that can solve the issue in no time and users only need to download the software and turn it ON.
Here’s how to download and utilize the Brother Network Repair Tool:
- Go to the Official Brother MFC-465CN Driver Page.
- Based on your OS, download Windows 10,8,7, and Vista (32-bit or 64-bit) driver.
- Scroll down to find the “Utilities” and download the Network Connection Repair Tool.
- Click on Agree To The EULA and Download.
- Start the file “nettool_1223.EXE” and press “YES”.
- Follow the recommendations on the prompt.
- Wait for the repair tool to solve the connection issue.
When the tool has finished your Brother printer is most likely to be already paired to the computer.
However, it’s recommended to use solution #2, to attempt connecting the printer from scratch and this time, it should appear in the list straight away!
Tip: Keep the “nettool_1223.EXE” saved to be able to use it, in case of trouble!
When you’re not able to connect the Brother printer to the computer via network, an alternative would be to use a USB cable to hook both devices physically where not much can go wrong.
Connect a USB cable to the computer USB port and the other side into the printer!
When you’re ready follow the steps below:
- Open the Start Menu on the desktop computer.
- Type “Device Manager” and open the utility.
- From there, hover your cursor over View and check Show Hidden Devices.
- Make sure that the printer appears under “Printers”.
- You should see “Brother MFC-465CN USB Printer”.
That means that the computer is recognizing the printer, therefore you can print.
This is one of the most powerful solutions to any sort of printing problem.
However, before jumping into the restoration, we strongly suggest checking the screen of the Brother printer to double-check whether there is an error that’s been preventing the printing for the entire time.
In case everything appears normal, proceed with factory resetting the Brother machine:
- Press the Menu.
- Using A or B select LAN.
- Choose OK.
- From there, again using A and B select Factory Reset.
This will revert ALL printer settings to default, allow you to freshly reconnect the Brother printer to the computer, and attempt printing a document.
Remember that the printer will not be auto-connected to the computer after the reset so, again, follow the steps from solution #2.
Note: The factory resetting can take up to 5 minutes, or until the Brother printer restarts!
Here we’ve learned that in most cases where Brother MFC-465CN won’t print, the problem is in the connection to the computer. To fix the issue, we restored the PC connection, reinstalled the Microsoft driver, and restored the printer to factory settings.
Read Next: Brother Printer Will Print But Not Scan?
Now that we’ve learned why Brother MFC-465CN printer not printing and how to address every possibility, we can now print the documents we need.
Keep in mind that scanning over the network is not supported on Brother Printer models with in-build scanners so don’t waste your time attempting to configure wireless scanning.
We hope that this post was helpful and for more guides such as this one, check our tech blog!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.