BritBox Not Working? – (Top 7 Proven Solutions!)

Finn Wheatley Updated on
britbox not working

Wondering why is BritBox not working on your streaming device? Here’s the answer!

BritBox is a streaming platform that provides users with the most popular streaming channels and on-demand content available.

If the platform isn’t working on your streaming device, there could be a problem with the WiFi connection, firmware version, subscription, or app cache!

Whenever the BritBox is not working properly, power cycle the streaming device and double-check if the platform is updated to the latest firmware version.

In case the issue is still there, clear the cache of BritBox and uninstall the BritBox application from your TV.

Why is BritBox Not Working On My TV?

britbox not working on my tv
  • There’s an issue with the internet connection of the TV.
  • The cache data of the BritBox application is corrupted.
  • An issue with your network equipment, router, or modem.
  • An issue with the BritBox subscription or payment details.
  • A temporary BritBox disruption, affecting the broadcast.

Is My TV Compatible with BritBox?

Even if BritBox is available for download in your TV’s app store, the application could still be incompatible with the device’s firmware version.

BritBox can only be installed and streamed on TV devices that run Android 5.0 OS and above.

is my tv compatible with britbox

BritBox is available on select TV devices, such as Hisense Smart TV, LG Smart TV, and Samsung Smart TV.

If you own an alternative brand TV running Android 5.0 or above, you might also be able to download the platform and stream content.

Let’s explore the proven solutions!

BritBox Not Working On TV – 7 Proven Solutions!

1. Re-Launch BritBox & Reboot TV

If the issue is temporary, the problem with BritBox should go away after rebooting the platform and your TV streaming device.

The TV may have encountered an issue while attempting to establish a connection with the BritBox servers, resulting in a random connectivity error.

re-launch britbox and reboot tv

Follow these steps to properly re-open BritBox and restart your TV:

  1. Press the “Back” button on your TV remote control.
  2. Once exited the BritBox app, press the ‘power’ button.
  3. Unplug the TV device from the wall power supply.
  4. Wait for 60 seconds while the TV is disconnected.
  5. Reattach the power cable of the TV to the outlet.
  6. Then, press the ‘power’ button on the remote control.
  7. Open the BritBox app and test streaming anything.
Tip: By leaving the TV unplugged for longer you’ll also address overheating throttling!

2. Check the TV’s Internet Connection

One of the reasons why BritBox won’t stream on your TV is an improper or unstable internet connection.

Even if you’re connected to Wi-Fi, the strength of the signal may be inconsistent to stream BritBox, so you’re either getting thrown out of the platform or cannot stream properly.

check the tv’s internet connection

How to Check Wi-Fi Connection On TV?

  1. First, open the system settings of the TV.
  2. Then, navigate to the “Connections” tab.
  3. Next, choose “Wireless” and go to “Wi-Fi”.
  4. Scroll down to view the available networks.
  5. Tap on the Wi-Fi and insert the password.

How to Check Ethernet Connection On TV?

  1. Inspect the Ethernet cable’s connectivity on both ends.
  2. Open the settings of your TV and go to “Connections”.
  3. Tap “Wired” and press on “Set up Wired Connection”.
  4. Follow the on-screen instructions to set up Ethernet.
  5. Once done, open BritBox and check if you’re connected.
Note: To refresh an Ethernet connection, unplug and secure the Ethernet cable!

3. Clear the Cache of the BritBox App

If you had BritBox installed on your TV for a while and the application randomly starts displaying errors or not working on your TV, it could be an app cache-related error.

clear the cache of the britbox app

To resolve the issue, you must clear the cache and data for the BritBox application installed on your TV.

Here’s how to clear the app cache on most TVs easily:

  1. Open the settings pane on your TV device.
  2. Navigate to “Storage” or “Applications”.
  3. Scroll down and locate the BritBox app.
  4. Then, highlight the app using the remote.
  5. Next, press on the “Functions” app button.
  6. Then, highlight “Clear Cache” and press “OK”.
  7. Then, highlight “Clear Data” and press “OK”.
  8. Finally, exit the settings and open BritBox.
Tip: Periodically clear the app cache for BritBox to maintain optimal performance speeds.

4. Update the TV/BritBox Firmware

update the tv_britbox firmware

One of the major reasons why BritBox not working on any TV is due to outdated TV or application firmware versions.

With an outdated version, the TV would be prone to many bugs, glitches and streaming errors that you can avoid all at once by updating the firmware!

Alert: Your TV must be connected to the internet in order to update its firmware and apps!

How to Update TV Firmware?

  1. The first step is to open the settings of your TV device.
  2. Next, go to “Firmware” and press “Check for Updates”.
  3. Wait for about 30 seconds until the scanner is checking.
  4. Highlight “Update TV” and press the “OK” remote button.
  5. Wait for up to 3 minutes until the TV has finished updating.
update britbox app on tv

How to Update BritBox App On TV?

  1. First, access the content store of your streaming TV.
  2. Go to “Applications” and locate the BritBox app.
  3. Highlight the platform and choose “Check for Updates”.
  4. Wait until your TV has found an update for BritBox.
  5. Optional: select the “Start Update” button if available.
Tip: If you couldn’t update the TV with the steps above, consult the user manual!

5. Deactivate Any VPN Services!

BritBox viewing has been established in many countries outside the UK until now, but viewing it through a VPN is still not possible.

Unfortunately, you must deactivate all locating-altering services to gain access to the platform and stream the available content.

How to Deactivate TV In-Built VPN?

deactivate any vpn services

Open the settings of your TV and go to “Connections” > “VPN”. There, you should find the toggle for the in-built VPN, so make sure to press the activation slider.

Once the TV’s original location is back, attempt to access the BritBox app.

How to Deactivate External TV VPN?

Launch the interface of the external TV VPN, usually available as an application.

Then, go to “Settings” and press the “Disconnect” button to turn off the location-altering service.

Once the VPN is no longer changing your device’s location, open BritBox and test streaming content.

Note: Keep the location-altering services disabled until the BritBox issue is resolved!

6. Renew your BritBox Subscription!

Unfortunately, BritBox is not free. The app’s services such as live TV and on-demand content streaming come at a monthly price, averaging in multiple viewing plans.

renew your britbox subscription

The reason why BritBox isn’t working could be due to an inactive subscription, unpaid dues or payment details fault.

Here’s how to check/renew your BritBox subscription online:

  1. Open a web browser through your mobile or computer.
  2. Type “BritBox” and access the official platform website.
  3. Sign in to your viewing account using your user credentials.
  4. Once signed up, navigate to the “Subscriptions” menu tab.
  5. Follow the on-screen instructions to validate the subscription.

Why is BritBox Payment Not Going Through?

If you were unable to pay for your BritBox subscription, it could be due to:

  • Insufficient funds in your bank’s financial account.
  • The enlisted payment or personal info is incorrect.
  • Your Credit/Debit card has declined the transaction.
  • BritBox’s payment services are currently not working.
Tip: If you keep experiencing issues with completing the payment, contact the BritBox support!

7. Perform a Fresh BritBox Reinstallation!

It’s likely that BritBox isn’t working on your due to issues with corrupted data or misconfigured settings and viewing options.

perform a fresh britbox reinstallation

To fix the issue, you must set up the BritBox app again, and the best way to address all possibilities at once, is to perform a fresh application reinstallation.

Follow these steps to reinstall BritBox on most TV devices:

  1. Go to the app settings of your TV device.
  2. Locate the BritBox app in the settings.
  3. Select the app and press “Uninstall”.
  4. Wait until the BritBox app is removed.
  5. Access the content store of your TV.
  6. Use the search field to locate BritBox.
  7. Download the app again and sign in.
  8. Finally, launch the platform and test.
Tip: It’s recommended to test whether BritBox is working on another device such as your phone, tablet, laptop or even through a browser.

Quick Recap:

Thus, whenever BritBox not working, the easiest solution is to power cycle the TV first and inspect the internet connection. If the issue is still there, update the version of the BritBox app and the TV, and in case nothing helps, perform a clean app reinstallation.

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