Breezeline Internet Not Working? (Quick Fix!)

Is your Breezeline Internet not working? Don’t worry! We’ll help you fix the problem. 

Breezeline offers reliable and fast internet connections to homes and businesses, but it’s not without issues.

You may notice the no internet connection icon or endless buffering of videos, which tells you it’s not working properly. 

To get your Breezeline internet to work, you must verify your payment status and ensure you have no outstanding balance on your account. If this doesn’t work, change your DNS settings and use a third-party server like Google’s or Cloudflare’s.

Let’s solve this to get your internet back up and running!

8 Complete Solutions to Breezeline Internet Not Working

Why is my Breezeline internet not working? Here are our recommended solutions, and we advise you to follow these one after another for a more efficient troubleshooting experience.

1. Verify your Payment Status

If you experience issues with your Breezeline internet, one of the first things you should check is your payment status.

Your service may have been suspended or throttled because you haven’t paid your bill on time or have exceeded your data limit. 

1. Log in to your Breezeline account online.
2. Type in your Breezeline username and password.
3. Go to the Billing section.
4. Check if you have outstanding balances or overdue payments.
5. Choose a payment method and pay your bill.  
6. If you exceeded your data limit, wait until the next billing cycle or upgrade your plan. 

After paying your bill or getting a plan upgrade, we recommend restarting your modem and router before checking your internet connection.

This is to ensure that your connection is refreshed and it detects that you don’t have any pending payments.

Pro Tip: Ensure you have a reliable and secure internet connection to avoid potential interruptions during the payment process. 

2. Power Cycle Your Modem and Router

Power cycling your modem and router helps clear temporary glitches or errors affecting your Internet signal.

It’s a simple and effective solution you can work on before applying more advanced methods. 

1. Turn off the devices that are connected to your network.
2. Unplug the power cord of your modem and router from the outlet.
3. Wait for at least 30 seconds to 2 minutes.
4. Plug the cord of your modem first.
5. Wait for a few minutes, then plug in your router.
6. Wait for your router to power up and connect to the internet.
7. Turn on your devices.
8. Connect them to your WiFi.

Note: If your modem has a backup battery, remove it. Then, put it back in after at least 30 seconds. 

3. Tighten and Secure All Connections

An easy and effective way to fix your Breezeline connection problems is by looking at your network’s cables and connections.

You want to make sure that they’re all tight and secure and plugged into their respective ports.

Follow these steps on how to secure your connections:

1. Carefully inspect your network cables
2. Watch out for signs of damage, such as fraying and cuts.
3. Look out for damaged connectors.
4. Ensure that all your connections are securely plugged into the ports.
5. If there are no signs of damage, unplug the cables from their ports.
6. Plug them back in and tighten the connections.

If you have a coaxial connection, ensure the center pin is not bent and the connector is screwed tightly for the best connection. Your Ethernet cables must be locked into the ports so they can’t be pulled and lose connection.

4. Set Your Router to DHCP

If you encounter a Breezeline internet not working problem, your router might have a static IP address that doesn’t work with your network hardware or internet service provider.

You will be able to fix this by setting your router to DHCP. DHCP or Dynamic Host Configuration Protocol automatically assigns devices’ IP addresses and network settings. 

1. Open your router’s web interface by accessing it via a browser.
2. Log in with your username and password. 
3. Go to the Network or LAN section.
4. Scroll down and look for the DHCP section.
5. Enable the DHCP option and save the changes.
6. Restart your router and check your internet connection. 

Note: You will find the default login credentials on the label of your router or in the user manual, or on the sticker stuck at the back.

5. Set Your Router to 5GHz

If setting your router’s DHCP settings does not resolve the issue, you want to manually set your router’s frequency band.

Most routers are dual-band and will use both 2.4 and 5 GHz interchangeably. You want to set it so you only enable 5 GHz for a more reliable connection.

1. Open your router’s web interface.
2. Log in with your username and password.
3. Go to the Wireless or WiFi section. 
4. Look for the Frequency Band or Channel option. 
5. Select the 5 GHz option.
6. Save the changes.

After saving the changes, we recommend restarting your router before connecting your devices to check your internet connection. If you’re still experiencing the issue, go to the next solution.

Pro Tip: Always check your router’s compatibility. Not all routers are capable of broadcasting on the 5 GHz frequency.

6. Change Your DNS Settings

Sometimes, the default DNS server provided by your internet service provider may be slow or not work with certain websites.

In this case, you need to choose a more reliable DNS server to help resolve your internet problems.

Here’s how to set your custom DNS on your device:

Changing DNS server on Windows

1. Open the Control Panel on your computer.
2. Click on Network and Sharing Center.
3. Click on Change Adapter Settings. 
4. Right-click on the network connection you want to change.
5. Select Properties.
6. Choose the Internet Protocol Version 4 option and click Properties. 
7. Click on Use the following DNS server address.
8. Enter the IP address of the DNS server you want to use. 
9. Click OK to save your changes.

Changing DNS server on iOS

1. Open the Settings app on your device.
2. Tap on WiFi. 
3. Find the network you are correctly connected to and tap the “i” icon.
4. Scroll down and tap Configure DNS. 
5. Tap on Manual, then Add Server. 
6. Enter the IP address of the DNS server you want to use. 
7. Tap Save to confirm.

Changing DNS server on Android

1. Open the Settings app on your Android device. 
2. Tap on WiFi.
3. Find the network you are currently connected to. 
4. Tap on the gear icon next to it and tap on Advanced.
5. Scroll down and tap Private DNS. 
6. Tap on Private DNS provider hostname.
7. Enter the hostname of the DNS server you want to use.

Note: Some reliable DNS servers are Google: 8.8.8.8 and 8.8.4.4. Cloudflare DNS: 1.1.1.1 and 1.0.0.1. 

7. Reset Your Device’s Network Settings

Your device’s network settings greatly affect how well your device connects to the Internet and your service provider.

If not configured properly, it causes a lot of errors and issues that are frustrating to deal with. 

Resetting network settings on Windows

1. Click on the Start menu and select Settings. 
2. Click on Network & Internet. 
3. Scroll down and click on Network Reset.
4. Click on Reset Now.
5. Confirm the reset by clicking Now. 

Resetting network settings on iOS

1. Go to Settings on your iPhone or iPad. 
2. Tap General. 
3. Scroll down and tap Reset.
4. Tap Reset Network Settings. 
5. Tap Reset Network Settings again to confirm. 

Resetting network settings on Android

1. Go to your phone’s Settings.
2. Select System, then Advanced.
3. Tap on Reset Options.
4. Choose Reset WiFi, Mobile, and Bluetooth.
5. Select Reset Settings.

Note: Resetting your network settings will remove all saved WiFi networks, their passwords, and your cellular and VPN settings, so be prepared to enter them again.

8. Verify Internet Outages in Your Area

Sometimes, the problem is on Breezeline’s end. A network outage, maintenance work, or technical glitch may affect your area’s internet service.

You will need to verify this by following these steps.

1. Visit the Breezeline website at breezeline.com.
2. Log into your account. 
3. Go to the Service Status section.
4. Check for any reported issues or scheduled maintenance in your area. 
5. If there are, you will see the issue’s cause and the estimated resolution time.
6. If there aren’t, report your issue online and get updates from Breezeline support. 

If there’s a confirmed outage in your area, you need to only wait for Breezeline to fix and resolve it. 

Recap

Before attempting to troubleshoot any issues, ensure that payment has been made. If you have confirmed payment, power cycling your modem and router and changing your DNS settings will often resolve your Breezeline internet not working problem. 

Thank you for choosing us as your go-to resource. If you’re experiencing other Breezeline issues, visit our blog!

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