Are you wondering how to fix Bell on Demand not working? You’ve come to the right place!
If you are having problems with your Bell on Demand content, it’s likely you could not access to watch them.
Whether you are watching on your TV or app, we got you since we’ll help you figure out what’s wrong.
To fix your Bell on Demand content, the first thing you need to look at is your internet connection. Slow internet with speeds below 15 Mbps is a major cause why you cannot watch your favourite movies and shows.
A few issues can cause your Bell on-demand content to stop working. Let’s find out what these are so you understand them before attempting a solution.
The problem could come from a few sources making your on-demand movies and channels unable to display.
The first thing you need to check is your internet. Make sure that it’s not too slow, or your content will be unable to load.
Here are some of the issues that you will face if your Bell Fibe on Demand not working:
1. Bad Connection
The most common culprit is a bad connection. It could be loose connections, bad WiFi, or slow overall internet from Bell.
2. Outdated App
If your Fibe TV app is not updated, it might be missing out on some essential bug fixes preventing you from enjoying your on-demand content.
3. Software Bugs and Glitches
These things can happen to your app or box at any time. So, it’s advised that you consider this if you can’t watch your on-demand movies and shows.
4. Over the Device Limit
Bell does have a device limit of 5. Going over that will cause your app to stop working.
5. Storage and Cache Issues
A faulty cache can lead to storage issues, and these can cause your Bell app or connection to stop working.
These are the issues that could impact your viewing experience with Bell on Demand.
Now that you understand the causes of this issue, it’s time to find the right solutions.
Before we go deep into the fixes, let’s get rid of the basics first. If you are using the Bell Fibe TV app, make sure to close and restart it and reboot your device.
Are you using the Bell Fibe TV or satellite receiver? Disconnect it from the power socket and reconnect it after 30 seconds.
If these restarts do not get rid of the issue, then it’s time to look at more advanced solutions:
Whether you are using the Fibe TV app or a receiver, you want to make sure that these are connected to the internet properly.
Bell advises that you need at least 15 Mbps for your content to stream smoothly.
Loose connections on your modem and receivers can affect your internet speeds.
It’s also possible that there is an issue with Bell’s overall internet service that they can’t supply the needed speed.
Here’s what you can do to ensure the best speeds so you can watch your favourite content:
- Perform a speed test on your network.
- Check your modem lights if they are indicating any issue.
- If you are using receivers, make sure that the connections are secure.
- Reboot your modem.
Note: As long as the issue is not caused by a slowdown from the overall Bell network, these steps will help you get your speeds back to decent levels.
Now that you know that it’s not caused by slow internet let’s move on to the next culprit: storage and caches.
If you are watching Bell on Demand using the Fibe TV app or on your browser, this is where you are most likely to encounter this issue.
Caches are a way for your device to store a minute or two of the movie or show you are watching in advance.
If this process gets disrupted, the app or browser can fail and will prevent you from watching your Bell on Demand content.
Here’s how to clear app and browser caches:
For Bell Fibe TV app:
- Go to your phone’s Settings.
- Select Storage and go to Internal Storage.
- Tap on Cached Data.
- Choose OK when asked to clear all app cache.
- On the top right of Chrome, click on the More icon.
- Go to More tools and select Clear browsing data.
- Choose a time range. You can select All time.
- Check the boxes that say Cookies and other data and Cached image files.
- Click on Clear data.
Tip: To make sure that these changes take effect, it’s recommended that you restart your phone.
If you are using a browser, close and relaunch it, so it loads fresh.
If you are using the Bell Fibe TV app, not updating it for a while can cause some issues.
Software glitches can stop you from enjoying your Bell on Demand content.
There are instances where the app can suddenly stop working, and the only fix will be through an update.
It could be an issue on Bell’s end, and the app developers deployed a quick fix. You should consider updating the app to the latest version when this happens.
Here’s how to update your Bell Fibe TV app:
- Go to your phone’s app store.
- Search for the Bell Fibe TV app.
- If there’s an update available, it will prompt you to Update.
- Select Update and wait for the process to finish.
- Launch the app to check.
Pro Tip: If a simple update does not work, you can try reinstalling the app. This will give it a much fresher environment to run in.
Make sure to uninstall the app before downloading it again from the app store.
The Bell Fibe TV app has a device limit of 5. Going over this number will cause the app to stop working and not allow you to watch your Bell on Demand movies, shows, and channels.
Here’s how to check your connected devices on the Bell Fibe TV app:
- Go to the Fibe TV App’s Menu.
- Select Settings and go to My Devices.
- Make sure that you have 5 devices connected or less.
- If you’re over, select the device and tap Delete.
- Enter your MyBell username and password to remove the devices.
Note: Once you remove a device, you will have to wait at least 30 days before you can add it.
Using the Bell Fibe TV app does come with a few reservations. For one, you need to connect to your Bell Home WiFi for a better experience.
There is a way to circumvent this, but you will need to log in using your MyBell account.
This can cause an issue when you are not at home and want to watch on-demand content.
Although the solution is quite simple, it can surely frustrate you if you forget this fact.
To ensure optimum viewing experience when you are not connected to your Bell Home WiFi, here’s what you should do:
- Open the Bell Fibe TV app.
- Log in using your MyBell username and password.
- Start watching your favourite content.
If none of these solutions work, you might be experiencing a more serious problem beyond your Bell on Demand service.
At this point, we recommend contacting Bell to request assistance.
Read Next: Why is My Bell Internet So Slow?
Thus, if your Bell on Demand stops working, you can start with updating your Fibe TV app. The latest updates can fix the issue. Reinstalling the app will also help you get rid of this problem. You also want to make sure that only 5 devices are connected to your account, as Bell can block access if you go over.
Now that you know how to fix Bell on Demand not working, you can get to work and resolve your issue.
If you’re still having a hard time, you can always contact Bell and ask for technical help.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.