When you see your Bell 2000 modem WAN light flashing red, you know there’s a problem.
Your modem comes with indicator lights, and red is not necessarily good news.
It means that the modem could not communicate with the rest of the internet and does not have an assigned IP address.
If your Bell 2000 modem stops working with its WAN light flashing red, it means that it’s not connected to the internet. You can fix this issue easily by checking your networking cables. You want to make sure that the WAN cable is not damaged. Pull it out and plug it back in as it may be a loose contact.
You know that when the WAN light of your Bell 2000 modem flashes red repeatedly, it’s not connected to the internet.
Several reasons can cause this issue. It’s essential that you know the most common ones to give you a heads up when fixing them.
A flashing red WAN light is the primary symptom whenever your internet service is down.
If this happens, there is nothing you can do since it all boils down to when your provider restores the connection.
The WAN cable is essentially the cable from outside your home that connects to the modem.
One of the reasons you can lose your internet service is if this cable gets damaged. If this cable suffers a break, you can lose your internet.
Your modem can also be a source of error. A mistake in your configuration can cause your modem to lose connection to the internet. Hardware failure with your modem is also a likely cause.
If your WAN light flashing red on Bell 2000 modem, you know something is wrong with it. Your first instinct might be to panic, but this will certainly not help you.
Follow these troubleshooting steps, and you will be able to isolate the cause of the problem, fix it, and restore your internet connection.
The first thing you need to check if you experience your WAN light flashing red on your modem is the condition of your WAN cables.
The cable can look just like any other networking cord. However, it’s connected to the WAN port of your modem.
The cable is usually the one that comes from outside your home, and there are a lot of factors that can cause the breakage. It’s possible that a tree branch snapped outside and fell on it.
Other times, installers might string it too tightly, causing it to snap.
There are also instances when the connector on the port is loose, and since it’s on the modem’s backside, you might not notice it right away.
Here are some of the things to look out for to make sure that your WAN cable is secure and not the cause of this issue:
- Unplug the connector on the WAN port.
- Plug it back in.
- If that doesn’t work, perform a visual check outside.
- Look for your internet cable and see if there are signs of damage.
- If there are, call Bell customer support at 1 800 310-7873.
Note: If the problem with the WAN light is intermittent, there may be a tear inside the insulation of your cable.
You will know this if you are experiencing a slow connection or drops from time to time, but it is restored without any reason.
You want to confirm whether the issue you are experiencing is simply an LED light malfunction or if you did lose your internet connection.
To check this, you want to go into your Bell Connection Hub. This is your modem’s configuration dashboard and shows the actual condition of your network.
Here’s how to check if your Connection Hub is connected or not:
- Open your web browser and type 192.168.2.1.
- Enter the username and password.
- Go to Services Connection Status.
- Look for WAN Status. It should say Connected.
Note: If you have not changed the username and password of your modem, type in admin for both fields.
It’s the default username and password, and you should be able to log in to your modem’s dashboard.
After confirming that your WAN status is down, you want to take the necessary steps to get it back up and running again.
Restarting your modem is one of the steps you can consider. However, the more appropriate action to take would be to restart your entire network.
Performing this step ensures that you refresh the whole network and not just a part of it.
It’s possible that a certain network component can cause the LED notification light to flash red, and rebooting everything will clear it up.
Here’s how to restart your entire network:
- Turn off your Bell 2000 modem and unplug it.
- Turn off routers, hubs, or switches connected to your modem.
- Unplug all devices for at least 2 minutes.
- Plug your modem and turn it on.
- Turn on the rest of your networking devices.
Note: Wait for all your networking equipment to start up and reconnect.
It can take some time since unplugging them flushes their memory, allowing them to start up fresh.
If none of these troubleshooting steps are resolving the issue, one of the solutions you can do is to reset your Bell 2000 modem to its factory settings.
Doing this will refresh your modem’s configuration and fix your WAN connectivity issue.
The cause of your problem may be a software bug or a hardware fault. Resetting your modem should be able to clear these up and get your device up and functioning again.
Here’s how to reset your Bell 2000 modem:
- Press the reset button on the side of your modem.
- Hold it for at least 30 to 45 seconds.
- Wait for the power light to flash 5 times.
- Wait for your modem to fully restart and connect.
Note: The entire process takes between 2 to 5 minutes to complete.
After your modem has successfully reset, you will need to assign SSID names and passwords so your devices can connect to it.
There are times when you will not be satisfied with the modem or router that Bell provides you. It’s possible to use a third-party modem of your choice.
Bell does support these, and if you are sure that the WAN light issue is caused by their modem, it’s your chance to replace it with a brand and model you trust.
You can even install it in a way that you still use the Bell 2000 modem, but attach your third-party router so you can enjoy its performance.
Here’s how to use a third-party modem or router on your home network:
- Get a LAN cable. Your router should have one in the box.
- Attach one end to your Bell modem’s LAN port #1.
- Attach the other end of your LAN cable to your router’s WAN port.
- Configure your new router.
Note: You can even attach mesh systems with your Bell 2000 modem. Doing this will give you better connectivity around your home.
Read Next: How to Set up Bell WiFi Pods?
If you suffer a network connection loss with your Bell 2000 modem, restart your entire network simultaneously. Turn off your modem, unplug it, and then do the same with your routers and other devices. Leave them unplugged for 2 to 5 minutes allowing them to refresh, then turn them back on again.
The Bell 2000 modem WAN light flashing red issue is caused by a network error. You will not have internet at this point, and it’s essential that you fix it as soon as possible.
If you follow these troubleshooting steps, you should be able to get it back up and running.
If the problem still persists, it’s likely a fault on Bell’s end. Your best course of action would be to call their customer support at 1 800 310-7873.
This is their 24/7 hotline so feel free to contact them when your internet is down for more than two hours.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.