Is your AT&T Smart Home Manager not working? Let’s work on a solution. The app is an excellent tool for personalizing your home WiFi.
There are instances when the app doesn’t load or shows error messages that tell you something’s wrong with it or your connection.
To get your AT&T Smart Home Manager to work, reboot your gateway and clear glitches affecting your app’s performance. You want to make sure that you’re connected to your AT&T home network.
Splendid, let’s go over the finer details.
AT&T Smart Home Manager Not Working – 8 Sure Fixes
There are multiple ways to address the AT&T Smart Home Manager issue. We listed 8 simple yet effective troubleshooting methods to help you:
#1: Refresh Your Gateway’s Connection
If you’re experiencing AT&T Smart Home Manager issues, reboot your gateway and clear any temporary glitches.
Doing this helps optimize your home network and connected devices and ensures the app functions smoothly.
Here’s how to refresh your gateway’s connection:
- Locate your gateway.
- Unplug its power cord from the outlet.
- Wait for 15 seconds before plugging it back in.
- Wait a few minutes until the gateway is fully online and the lights are green.
- Use the app again and see if it works.
Note: Perform this solution when the downtime won’t affect your daily activities. Coordinate the refresh with your family’s schedule or during off-peak or weekend hours.
#2: Force Close the Smart Home Manager App on Your Device
Sometimes, the AT&T Smart Home Manager app gets stuck in a loop, or some background processes interfere with its functionality.
To fix this, force close the app on your device and restart it. This will clear cached data and refresh the app’s state.
To do this, follow these steps depending on your device:
iPhone
- Swipe up from the bottom of your screen and pause in the middle.
- Find the Smart Home Manager app preview.
- Swipe it up to close it.
- Press the Home button or swipe up from the bottom to return to your home screen.
- Tap on the Smart Home Manager icon to open it again.
Android
- Tap on the Recent Apps button on your device.
- Find the Smart Home Manager app preview.
- Swipe left or right to close it.
- Tap the Home button or swipe up from the bottom to return to your home screen.
- Tap on the Smart Home Manager icon to open it again.
Note: Force closing the app will result in unsaved changes or potential data loss. Ensure you save any important settings or configurations before doing this.
#3: Ensure Your Device is Connected to Your AT&T Home WiFi
Your Smart Home Manager app needs your device connected to your AT&T home WiFi to work properly.
If it’s connected to a different network or using mobile data, you will experience issues with the app.
To check your device’s WiFi settings, follow these steps:
iPhone
- Go to Settings.
- Tap on WiFi and ensure it’s turned on.
- Tap on your AT&T home WiFi network name.
- Enter the passcode if prompted.
- Wait for the WiFi icon to appear on the upper right corner of the screen.
Android
- Go to Settings.
- Tap on WiFi and ensure it’s turned on.
- Tap on your AT&T home WiFi network name.
- Enter the password if prompted.
- Wait for the WiFi icon to appear on the upper right corner of the screen.
Tip: Select the correct network name and enter a valid password. If you encounter minor connectivity issues, restart your device.
#4: Sign Out of the Smart Home Manager App and Sign Back In
Signing out of the Smart Home Manager app and signing back in refreshes your account information and syncs your app with your gateway.
It also resolves certain account-related issues.
Here are the steps to do this:
- Open the Smart Home Manager app on your device.
- Tap on the menu icon (three horizontal lines) in the upper left corner of the screen.
- Go to Settings.
- Select Sign Out.
- Tap on Sign Out again to confirm.
- Wait for a few seconds and tap Sign In.
- Enter your AT&T user ID and password.
- Tap on Sign In.
#5: Clear the Temporary Files on the App
If you still have a Smart Home Manager ATT not working, clear the temporary files on the app.
Corrupted or outdated files often cause errors or glitches that affect the app’s performance.
Removing them frees up space and improves the app’s speed and stability.
Follow these steps depending on your device:
iPhone
- Go to Settings.
- Tap on General.
- Select iPhone Storage.
- Find the Smart Home Manager app and tap on it.
- Tap on the Offload App and confirm.
- Wait for a few seconds and tap Reinstall App.
- Enter your Apple ID password if prompted.
- Wait for the app to download and install.
Android
- Go to Settings.
- Tap on Apps & Notifications.
- Select See All Apps.
- Find the Smart Home Manager app and tap on it
- Tap on Storage & Cache.
- Select Clear Cache.
- Tap on Clear Data.
- Confirm by tapping OK.
Note: Clearing temporary files sometimes results in data loss. If you have important data or configurations within the app, back them up or note them.
#6: Use a Different DNS Server
A DNS server helps your device understand website addresses.
However, the default DNS server is sometimes slow or unreliable, causing issues with the Smart Home Manager app.
To fix this, use a different DNS server that is faster and more secure.
To do this, follow these steps:
iPhone
- Go to Settings.
- Select WiFi.
- Tap on the i icon next to your AT&T home WiFi network name.
- Tap on Configuration DNS.
- Choose Manual.
- Tap on Add Server.
- Enter a different DNS server address.
- Tap Save and go back to your home screen.
Android
- Go to Settings.
- Select WiFi.
- Press on your AT&T home WiFi network name until a menu pops up.
- Tap on Modify Network.
- Choose Advanced Options.
- Tap on IP Settings.
- Select Static.
- Scroll down to DNS1 and DNS2.
- Enter a different DNS server address.
- Tap Save and go back to your home screen.
After using a different DNS server, open the AT&T Smart Home Manager app and see if it works.
#7: Disable the VPN on Your Device with the App
Using a VPN hinders your AT&T Smart Home Manager app’s ability to detect and configure devices on your home WiFi network accurately.
To ensure proper functionality, disable the VPN on your device before opening the app.
Here are the steps to do this:
iPhone
- Go to Settings.
- Tap on VPN.
- Ensure your VPN is turned off.
Android
- Go to Settings.
- Tap on Network & Internet.
- Select VPN.
- Find the VPN service you are using and tap on it.
- Tap on Disconnect or Turn Off.
Go back to your home screen and open the AT&T Smart Home Manager app to see if it works.
#8: Reset Your Device’s Network Settings
Finally, reset your device’s network settings if the ATT Smart Home Manager not working issue persists.
The network settings get corrupted over time, causing connectivity issues with the app.
You erase all stored internet and network-related data by resetting the network settings.
To do this, follow these steps:
iPhone
- Go to Settings.
- Tap on General.
- Choose the Reset option.
- Tap the Reset Network Settings option.
- Tap Reset Network Settings again to confirm.
- Wait for your device to restart and reconnect to your AT&T home WiFi network.
Android
- Go to Settings.
- Tap on System.
- Select Reset Options.
- Tap on Reset WiFi, mobile & Bluetooth.
- Tap Reset Settings.
- Enter your PIN, pattern, or password if prompted.
- Tap on Reset Settings again to confirm.
- Wait for your device to restart and reconnect to your AT&T home WiFi network.
If none of the above solutions work, contact AT&T customer service.
They’ll help troubleshoot the issue or escalate it to higher-level support. To do this, go to their website or dial 800-288-2020.
Tip: Erasing your device’s network settings will remove all WiFi passwords, VPN configurations, or DNS servers.
Quick Recap
There you have it – 8 proven solutions to fix your AT&T Smart Home Manager not working.
The error usually indicates a gateway connection issue that is repairable by rebooting your gateway.
If this doesn’t work, reset your device’s network settings or call customer support.
For more AT&T troubleshooting resources, check out our blog!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.