If you encounter an AT&T Call Protect app not working error, it may be due to issues with your internet connection.
Usually, when you open the app, you will see a black screen for a moment. Then, it will crash with or without an error message.
Most of the time, the Protect App not working is a temporary loading issue. Try rebooting your device by pressing and holding down the Home and Power buttons for 10 seconds. Release, then press and hold down the Power button until the screen turns on. Reopen the app and see if this works.
AT&T is a popular cell phone carrier in the US. They offer some value-added services and affordable prices, giving them an edge over other networks.
Their Call Protect App allows you to get better screening on all HD calls, keeping you and your device safe from scams and spam calls.
Why AT&T Call Protect App Not Working
If the Call Protect App is not working, it can be due to several issues.
Once you know what causes the application to malfunction, you can determine the best course of action to fix the problem.
Your Account is Not Eligible
AT&T Call Protect will not work if you have prepaid service, an older plan, or a phone that is not set up for advanced calling features.
For instance, your phone should be HD-voice capable of using the app. It will also not work if you purchase your device from another cell phone carrier.
AT&T Servers are Down
It is common for some network problems to be reported throughout the day.
If the AT&T servers are down or having outage issues at the moment, unplug the power cord from the back of your modem and wait 20 seconds.
Plug the cord back in, then wait for 10 minutes or until the light turns solid green.
Another cause of AT&T Call Protect not working is a software bug. If you have had your device for a long time, check for software updates.
The previous updates may no longer support the new versions of the app. Visit AT&T updates page, from your desktop or tablet to view available software updates.
If you are unable to find the cause of the problem and don’t know what to do to fix it, call AT&T for further assistance.
They’ll see if you are eligible for the service and will set it up for you so you won’t face the same problem again.
How to Fix AT&T Protect App Not Working
Is the ATT Call Protect not working for you? There are a few things you can do to fix it.
The following solutions can help to keep you safe and protect your device and account from scammers and spam calls.
Solution #1: Check Your Plan Eligibility
First, you should check if your plan is eligible to use the AT&T Protect App.
You have to consider many things, including the plan you subscribe to, your location, HD voice activation, and more. But, the best way to check for eligibility is by calling AT&T.
App and service requirements:
- AT&T Wireless or AT&T PREPAID℠ service
- Phone purchased through AT&T
- iPhone® or AT&T HD Voice-capable Android smartphone
- AT&T Call Protect app3 for Apple or Android to manage caller options
To make sure your plan is eligible, confirm if your account and phone number work with the app. This will get you a better idea of whether your account is qualified or not.
Note: You may need to upgrade your plan if you find that it is currently ineligible to work with the AT&T Call Protect service.
Solution #2: Check Server Status of AT&T Call Protect
If you have a stable Internet connection, but the Call Protect App is still not working, the culprit could be the servers of iTunes for Apple and Google Play for Android.
In rare cases, it can also be due to an overloaded server or a malfunction caused by maintenance work.
How to check Apple or Google server status:
- Go to the System Status page.
- If iTunes is available, you will see a green dot.
- If the Apple or Google server fails, it is indicated with a red dot.
Note: Finding out the status of the Apple and Google service can be helpful.
The issue shouldn’t be due to AT&T Services Inc because the app is on the App Store servers.
Solution #3: Make Sure Call Protect is Enabled for Your Account
In addition to checking the server status, you should also make sure that AT&T Call Protect is enabled on your account.
Here’s how you can check it:
- Using the web portal or mobile application, access Account Settings.
- Locate My Digital Phone and select Check or Manage Voicemail & Features.
- Go to Phone Features.
- Select Call Protect.
- Follow the instructions to enable Call Protect.
Note: Ensure you are eligible for the service so you will not have to face issues.
Solution #4: Reboot Your Device
There are also errors and bugs that can cause these problems. If your AT&T Call Protect app is not working optimally, restart your phone to fix the issue.
Rebooting your phone will trigger an attempt to connect to your network and server again.
If you have an iPhone, reboot your device with these steps:
- Press the Side button and hold it until you see the Power Slider on screen.
- Drag the Power Slider to turn it off.
- Wait for 30 seconds until your device powers down.
- Turn your device back ON.
If you have an Android device, reboot your device with the following steps:
- Press and hold the Power button.
- When you see the Options menu, select Restart or Power Off.
- If you choose Power Off, press and hold the Power button again to turn your device back on.
Note: Rebooting your device saves you from any sort of issues and errors. Your AT&T Call Protect Service will be working again, and you don’t have to worry about privacy issues.
Solution #5: Empty the App Cache and Delete the App Data
If you have an Android device, emptying the app cache and deleting the app data will completely restart the Call Protect App and resolve the issue.
- Open Settings on your device and tap Apps & Notifications
- Click View all apps,scroll down, and tap Google Play.
- Click Memory Empty Cache.
- Tap Clear data.
- Open the Play Store and try the download again.
If you have tried everything in this guide, but your Call Protect app is still not working, give AT&T a call.
They will ensure you are eligible for the service. They will even set it up for you so you won’t face the same problems again.
Thus, if you are facing issues with your Call Protect app, it is best to check if your plan is eligible to use the app on your device. If you’ve done all these and the AT&T is still not working, reboot your device. This may be a temporary loading issue that you can fix with a simple restart.
Read Next: How to View Text Messages on AT&T Bill?
If you have an AT&T Call Protect app not working, this post will help you understand why this is happening and provide you with solutions you can do on your own.
If you have tried the above solutions but to no avail, call AT&T customer service to help you determine the problem and fix the issue.
Explore our blog if you find this post useful, but you have another issue with your AT&T account. You will surely find articles related to your problem.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.